The property doesn't look super attractive from the outside, and there were works happening at the time which meant that not everything was working as usual (ie showers not working in the pool area, spa treatments happening in bedrooms, etc) The staff were uniformly lovely, especially the red haired receptionist (sorry, I have forgotten your name!) who was super friendly, approachable and helpful. The breakfast was average or actually a bit sub par (fruit salad was wilted and bland, poor selection for the continental breakfast, scrambled eggs were soggy and bland), and the food from the restaurant, while delicious, came in really small portions.

We enjoyed the dinner. The selection of starters and vegetable sides was a bonus. Excellent oat latte! Breakfast was as expected: all the "full English" ingredients, fruits, and pastries on the top. We ordered Afternoon tea, and the kid's version was lovely. The gluten-free version still needs some attention. Cream tea with scones was a highlight. The swimming pool and sauna were outstanding as I could pop into the sauna while watching the kids through the window. There was a lovely hot temperature in the swimming pool area.

The gluten-free afternoon tea.

Staff were lovely friendly helpful and efficient- great location and restaurant very good. We were celebrating our birthdays and they left a lovely happy birthday message and chocolate in our room which was a lovely touch

Jacuzzi and shower not working in spa and gym closed - they forget to service our room although not a big deal it is the luxury of your bed being made and clean towels etc that make it special so was disappointing our bedroom was comfy although bathroom bit tired - but none of this affected our stay significantly and would come back again

The first night in the Standard room was very uncomfortable due to the heat inside the room. There was no heating on and windows were open and it was 16C outside but so hot inside! Could not figure out why. Had to sleep on top of the duvet. We were moved the next day after complaining about the heat, and the staff were most apologetic and upgraded us to a Premium King for the next night overlooking the fields, which was lovely. We had dinner the first night which was first class. Comparative to the best restaurants I have been to in London, but with a reasonable amount of food!

Breakfast was just buffet style. Unfortunately, some items were a bit bland. (tasteless mushrooms/bacon)

We had a lovely stay at the Balmer Lawn for a couple of nights between Christmas and New Year. Great family atmosphere in the hotel, very comfortable rooms and a nice pool and gym. Really lovely location as well - easy to head out for walks or cycle rides in the New Forest. 15 min walk into Brockenhurst. Overall a fantastic experience and would definitely visit again in the future!

Fairly expensive but the last minute options in the area were very limited and you get what you pay for.

The staff were very friendly and the food was excellent.

The television in our room was not working. Faulty aerial, but the very friendly receptionist sorted it out whilst we were having our evening meal. The showers to the pool were not in use but that is because the Hotel is doing a big refurbishment to the spa area. Nevertheless this is a lovely hotel with extremely friendly staff and very good food with a fantastic quiet location.

The staff were unfailingly pleasant and helpful; they really helped to make our stay a good one. The outdoor pool is great, and it was good to have a gym and indoor pool too. Lots of space in the grounds. The restaurant terrace area is gorgeous, and the chairs here are so comfortable - perfect place for a summer evening. The hotel itself is beautiful as you drive up the driveway. Loved the cricket on the pitch in front. Location is great. We appreciated having the fan in the room as it was hot.

Food is quite pricey - it would be nice to have a few smaller / cheaper options. The bed was OK but the pillows could have been more comfortable.

Location is perfect, breakfast very good (while dinner average/good), spa and pool are good, staff very friendly

The rooms are old and on the small side (but we booked standard rooms, I’m sure they have bigger rooms), with old furniture and accessories. Our room was quite cold (in fact there was an additional electric heater in the room… yet insufficient) which is a problem if you go in winter.

Room with a loevly view and out door pool

More GF and DF food on the menu

great location right near Brockenhurst which is central for everything. Loved the extended patio to enjoy a drink on a sunny day. cocktails are fabulous kudos to Maria and Zara on reception who went over and above.

room 4 can be noisy so ask them to switch off the pool and kitchen fans at night. no bath here which suited us but probably not a family with young children. the kitchen gets overwhelmed quickly when it’s busy - starters to mains in Beresford restaurant took 70 minutes to come. we were busy chatting but I think this is too long for the status of eatery the hotel pitches.