Very friendly

The only problem I did have was the booking , I’d booked a cancellation free room, so I thought as I wasn’t sure who was going at first. I then cancelled the booking as people had dropped out (I should have just cancelled the people that had dropped out, my mistake) and rebooked. Because I rebooked I was charged £95 for cancelling which made the rooms more expensive than I had told my friends. I did call the hotel and they sent me back to booking.com which then sent me back to you and I was told there was nothing that could be done, which I think was abit harsh being that I’d rebooked with yourselves . I also wrote an email and heard nothing

Location great. Staff great. Cleanliness of hotel throughout great. Breakfast and coffee all day great. Cannot complain and will visit again.

1) Only complaint was tv in room. Suprised!! Small screen for size of room. with no digital features such as I player,Netflix and screen mirror. 2) why is check-in 15.00 and checkout 11am. Asked for late checkout - £10 each hour? Feel like I am being short changed!! Other hotels when visiting b'gham have always offered extra time for free.

Location wise there is no better if you there for a NEC exhibition! Few minutes walk to the Grand Central, from there a 10 minutes train ride to the Intl. The room was a small suite with all the important necessities. We could even cook something. The breakfast was also excellent with very strong ("serious") coffee, but I would liked more a bit more personal presence. Maybe it's only me, but I like when somebody is there with a smile. A bit of critisism, that they should change the closing on the cinnamon holder near to the porrige. One cannot be careful enough and half of them is on their porrige - no good. All in all, see them next year when we will be in Crufts again!

Not much - the cinnamon holder was a disaster. The entrance hall needs a bit of heating.

The studio suite was spacious, comfortable, clean and very well appointed. A lot of thought had obviously gone into how to make the most of the space available, while ensure that everything needed to support longer and short-term stays was included. The breakfast spread was fantastic. The location was super central (just over 5min walk from New Street station and close to plenty of shops, cafés and places to eat/drink. Even the toiletries were nice.

The only reason I am not rating this a 10 is that the entrance and the lift, on the day I stayed, were rather gloomy and not very welcoming (especially when arriving alone at night), but there was maintenance work going on so it would be unfair to deduct any more than that. Perhaps the room in which breakfast was served could be made to feel brighter - though that's a very minor grumble.

Location near to New Street central station & shopping street; 3 lift to use therefore no need wait for too long; Spacious lobby mixed with Kitchen/ Breakfast area; 24hrs basic gym equipment available; free laundry room to use; Bedroom comes with kitchen w/ everything you need and it’s clean n tidy, even with dishwasher tablets; Bedroom size is okay for 2 adults; Own control AC and efficient to heat up/ cool down (no dust); Shampoo quality is okay; Breakfast selection was okay, fresh fruit n hot food available; the building is clean and tidy all the time; this is good location for short to medium long trip travellers.

Wifi speed keep dropping off; Shower area design fault, therefore bathroom is always wet and slippery after shower; Air circulation in breakfast area is not good therefore the kitchen smell will stay on clothes;

Everything was superb. From the reception staff, to room, and the location near the train station and the city centre. The breakfast was very good, we enjoyed it. We were able to leave the luggage there on our last day as we had the National Equine Show to attend. We had a very happy weekend altogether. Very impressed with the kitchenette, we didn't need to use it, but it would be very handy for longer holidays. We are actually going to search for these suites across UK. Thank you to the staff, they were very kind to me and my daughter.

All perfect!

I loved the location of the hotel which was easy access to the train station. My first impression of Staybridge Suites was absolutely amazing, and the staff were so wonderful, friendly, courteous and helpful. The breakfast was delicious, I throughly enjoyed it. My Suite was comfortable and it had everything that I needed for my stay there. I will most definitely be booking to go again soon. Thanks to the Manager and the staff, you all are doing an exceptional job. God bless.

There was nothing that I didn't like.

Very clean, big room, comfy bed!

You can’t open the windows

The soundproofing in my room was amazing - I am a light sleeper and I heard nothing at all - no doors banging, no water running and no noise from outside - lovely! The room was clean, the bed very comfy, the kitchenette had everything I needed - I was travelling alone for work and am not a fan of eating out alone, so got some food locally to heat up and enjoyed the some the bathroom was a good size and the water pressure in the shower was good. A decent breakfast is included, very reasonable. It's buffet style, all the usual offering - I didn't have any of the cooked food so can't comment but it all looked fresh and hot. Porridge was lovely and pastry was good. Location was good, 5 minutes walk from New Street. I would definitely stay again.

Nothing

Everything at Staybridge was exceptional 👌. First of all the staff are really friendly and helpful. The entire hotel from the entrance till the room is super clean. The room is confy,clean with a kitchenette. The breakfast also is good with variety of choices from cold and hot drinks, fruits, pastries and more. The free laundrette is a bonus. The location is really good, city centre just 2mn walk as well as the train station. Really nothing to complain about, I would highly recommend it and I definitely come back again. Do stay here you won't regret it.

Everything is spot 👌 on