We stayed here two years ago for Christmas and loved it so much that we came back again. Perfectly located for some of the best restaurants and shops and a Christmas morning stroll around the cathedral. The hotel is beautifully decorated, especially at Christmas and has been well maintained over the years. The staff couldn’t have done enough for us, especially as I had my elderly dad joining us for Christmas Day lunch. They helped us with accessible arrangements as he’s in a wheelchair and went out of their way to make sure we were looked after. The food couldn’t have been better, especially with a busy service on a day everyone expects so much, and the cocktails were amazing. A special thank you to Becky, Chantal, Ben and the incredible bar man who were all working on Christmas Day. We can’t thank you all enough!

There isn’t anything not to like !

We stayed one night on a Friday in January so the price was great! The room (Courvoisier) was spacious and grand - the highest ceilings I've ever seen in a room and the biggest and best bathtub! Since it was January the hotel seemed very quiet and mostly empty so we had a very peaceful and restful stay. I had seen in a previous review that the street and radiators were noisy but that was not the case for us in our room, we had an excellent sleep (and I'm a light sleeper). The cast iron radiators were turned off and instead there were plug in radiators which kept the room nice and cosy even on a freezing January night. The bed was incredibly comfortable, the mattress seemed of good quality with just the right amount of softness.

The hotel is completely cashless :( We wanted to get change to leave a tip for the cleaning staff but were unable to as they do not keep any cash - very unfortunate for staff who could benefit from a nice tip. There were also minor nicks in the walls and paint, stains on the TV table, the rollup window shade was quite wrinkled. None of these took away from the lovely feeling of the room which I adored - very comfortable, cosy, grand, clean.

Great looking hotel in a great location in the city area, Bubble Bar is a lovely place to unwind and get a drink/meal, staff very attentive

We had our dog with us, and fully understand dogs are not permitted in the restaurants, our breakfast was served in the bubble bar, we felt isolated as there were no other people around us, the most important thing was that when we wanted tea or pastries we had to walk through the main restaurant and carry our tea pot cups then attempt to pull the doors open, ( not a safe practice) all that was needed was to set up a little station in the bar area! Also as the bar is quite a way from the kitchen, our food was not very warm. Just needs some thought for customers with dogs.

Reception area was lovely Size of the suite and bathroom was great Room was very clean and comfortable Bed was huge and very comfortable Location was perfect for us

Escalator not working Staff were ok but didn't really go out of their way to make you feel welcome Upon arrival the room was incredibly hot. Radiatos were on and they decided to add 3 more electric heaters which were on too. God knows why as it was a mild day Complimentary Cows milk had gone off and couldn't be used Breakfast is too expensive

Its location next to Snow Hill railway station and a short walk across town to New Street station. We had a problem with our shower, ie the water was cold but hot in the bath and hand basin. We reported the problem to Reception and, as it was a Saturday, there was no Maintenance, so they moved us to another room which was a serious upgrade, so we were happy with the way the staff dealt with the problem

The entrance steps were a hazard and the door was too stiff to open when you had luggage

We stayed for our daughter’s graduation and the property is perfectly placed in the centre of town, close to many bars and restaurants and just a short taxi to the Uni. The staff treated us so well. We were made to feel special from when we first arrived 8.30 am and while the rooms were not ready( we had not expected it to be) they looked after our bags and dress, while we had a great breakfast. When we got back later we found the we had both our rooms upgraded to suites and a free drink to help make our stay even more special. The rooms were huge and I’ve never seen such a big bed, which was very comfortable. There is a ‘shabby chic’ vibe to the rooms, it is all very well appointed. The bar is also lovely and great choice of wines and champagnes

We have stayed many times and really can’t fault anything.

Characterful hotel in a good location. Very attractive restaurant and bar. Good food. Knowledgeable head waiter.

Our room was quite cold and was only being heated by a small electric radiator. Another one was supplied on request. The receptionist was unable to print our receipt when we were checking out, and said he would email it. Sent 2 messages to follow up and had to ring before I eventually received it and unfortunately it apparently wasn't possible to be sent the bill and receipt for the evening meal.

Beautiful from start to finish ,,staff were lovely, doorman personally took me to disabled access ,, booking in was so much easier and quicker because of the on line booking system ,,roll top bath and extra large bed was a bonus ,,lots of drinks available in room including espresso machine with 4 capsules ,,I don't particularly like these strong coffee but if you do then you be well happy ,,lift was a bit slow but got us to our room eventually,,and breakfast was amazing one of the best iv had and we stay in hotels all over place every 2 wk ,,overall a lovely little break

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The hotel is a lovely place and I love the boutique styling. It's very clean and has a great bar and dining areas. The staff are lovely and the food is very good.

The suite I stayed in on this occasion needed some maintenance, the aircon was very difficult to turn on or off (needed assistance) - a big deal for me with hayfever and sometimes asthma and the shower only provided tepid heat due to a faulty valve it appears, the extractor wasn't working in the ensuite and a few scruffy and loose fittings. I was surprised as I have stayed here before and that stay was excellent and the room top notch. I'll be more circumspect before spending this much on a room rate in future here as clearly maintenance has not been fully cared for throughout in a consistent way. It was disappointing 😕

Lovely old building. Easy walk from the Utilita Arena, train station and city centre amenities. Lovely big room (used the upgrade offer) and fab bathroom with roll top bath and huge walk in shower. L’Occitane products. Very quiet even tho it was right in the heart of the city. Also had a delicious Old Fashioned cocktail to finish the day off in the hotel bar, made by a very skilled bar person

It was a big dark/dim in the corridors especially where there were some stairs!