We stayed 6 days for the balloon fiesta. The room was very nice and comfortable. The breakfast buffet had a little something different every day. Meat, eggs, potatoes, waffles, cereal... Great location.easy access to interstate.

Again, we were there during balloon fiesta so hotel was full and parking spots were difficult find. Also. We stayed on ground floor room 108. We could hear the people above us walking around when they were in their room. Ok during the day. Not ok in the evening or when they came in late after midnight or got up real early. Floor squeaked very loud with just normal walking. We were woken up numerous times.

Clean and comfortable, good size bathroom with hot water and good water pressure. The staff was very friendly. Free bottled water in the room and in the lobby. Free breakfast was good. No funny odors and the AC worked well. No noise complaints! **I was notified before check in that there was not a working elevator, asked for a first floor room due to one of my travel companions not being able to do stairs well, was given a first floor room in the executive center...very happy they where able to accommodate our needs easily!

Some carpet stains in the hallways. You couldn't have ANY beverage (even water) in the pool area. The pool furniture was very dated/in need of repair. The parking spots are very narrow. The sink in the bathroom was a little high for shorter people!

I am a Best Western reward member, but I booked using Booking.com, so they could not give me the points. BUT, they did upgrade me for no extra charge to an executive suite. It was beautiful, spacious, clean and a living room area in front of the big tv. Towels were large, soft and clean, bed and pillows comvortable. . The room was spottless. Breakfast was excellent, real eggs, sausage, waffles, fresh fruit, yogurt, breads muffins, oatmeal and all the fixings, juices and coffee. The hot tub and pool are clean and everything was great. I also got a discount at the Village Inn for dinner, because of staying there. Wish I could have stayed longer and will go back.

Nothing...it was perfect.

The bed was very comfortable, and the overall experience was great. I felt safe in the facility and did not worry about my vehicle left in the parking lot. The environment was clean and the staff were very friendly. Thank you.

Everything was fine. I had no issues at this facility and plan to visit again soon. The only thing I didn't like was when I was checking out, another customer complained that she had found a syringe in her room. I am certain that this got taken care of, but this was a bit concerning to hear. Thank you.

Great room with a sofa sleeper that we moved so that it was in front of the TV. The staff was courteous and professional, and there was always a cold bottle of water in a fridge at the front desk and hot coffee in the breakfast room. I'm typically not a breakfast eater, but the hot breakfast service was worth waking up to, and there were a lot of delicious food choices. The hotel was convenient to all the places we wanted to visit. I would definitely recommend this hotel to friends and family.

I suppose that the only thing I think the hotel could do would be to offer free Netflix. The TV remote has a Netflix button, but psych... you have to either sign up for an account or use your own sign in credentials. Luckily, I had a Netflix account to log in with.

Beautiful room with extremely comfortable bed. The price was extremely nice for the quality of the room. We would definitely stay there again. Lady that checked us in very nice

The breakfast was probably the worst of anywhere we have stayed. Just not very good. Also outside it showed all the things that were available for breakfast but when I asked where the biscuits and gravy were she informed me that was only on the weekend. They should not have had the sign out there at the door showing this was available

Very polite and tolerant staff. Just a suggestion to the people who manage the brand: get the CCTV images from the moment I was spotted by the staff, with sound, and everything, including the moments after I left expelled by them. Listen to what they talked. My instincts of a reporter would say something sketchy is going on there. Do that, see and listen for yourself, come back to me and we can have a conversation with my lawyer. To the costumers reading this: reconsider.

And turn out to be the perfect location for me. The staff was friendly, kind and helpful. They allowed me to use the pool since I arrived early. My room was very clean and spacious. The amenities were quite good and I was surprised since it was Best Western rather than five star hotel. The breakfast in the morning was comprehensive with many choices for different needs. In addition, there was a free shuttle to the airport, which was less than five minutes away. I would definitely return.

The pool towels need to be bigger and replaced because they were quite thin and small.

from check in with young gentleman, he was so very nice and professional, to the cleaning staff ladies we encountered in hallways, to breakfast staff always replenishing, to check out. All were so nice, smiles on their faces.

only suggestion would be to have more mirrors in room, aside from bathroom, only as traveling with women who are attempting to get ready at same time, it would be helpful!:)

All went well, from check in to check out. Greeted by Front Clerk Alex, who was helpful, knowledgeable and friendly in a very sincere way. Explained a few issues to me and directed me where to park based on my room location. Breakfast room clean, well staffed and fine selection of breakfast items. The room itself was clean, comfortable and located exactly right for us. Quiet - no noise leaking through from adjoining rooms.

NADA - Everything superb!