The staff was vert friendly and informative. Anytime I asked for something they helped with no hesitation. This was my first stay alone so it was nerve wrecking, but this made all the difference.

As soon as opened the door to our room there was a odor it was kind of musty, I used my own spray so it was okay I always have a lysol on hand, I also think the rooms could have been cleaner.

My friends and I felt comfortable at this hotel! The area seems to be safe and there are plenty of stores nearby. It has that new feel to it. We really enjoyed the breakfast every morning! The mirrors in the bathroom were so useful for getting ready because they have the halo light effect. Hotel locks at a certain time at night and you can't get in without a key which I liked. Everything was clean and neat. Houston is big however, we got to our destinations pretty quickly with Uber. Downtown doesn't seem very far, neither the galleria. Would highly recommend. 😊

I thought I would have a problem, as I booked two queens, but as a special request asked for a room downstairs (as I am mildly disabled). The hotel got back to me promptly and said they could accommodate my request but only with a King bed (vs the 2 Queens i requested). I emailed and called to let them know i needed to two queens and definitely not 1 king. Hotel staff was understanding and patient (I was, unfortunately, terse with her, but she handled it like a pro!). She made sure the hotel was aware of my request for the two beds. The hotel, again, promptly emailed me back letting me know that they would have the 2 queens for my party. Their responses were quick and most definitely professional! As was the front desk clerk I spoke to on the phone. We didn't get in until after 9, but the front desk clerk at that time was very helpful and also very professional. The room was clean and comfortable. The beds were a little on the softer side, which was nice after a long drive. The location was excellent. Near many restaurants and the grocery store we needed. Check in and out was a breeze and the price was reasonable for the quality of the room (which was excellent). Will definitely stay again and recommend to all!

There wasn't anything I really disliked except, maybe, the initial confusion over the bed situation, but that was also partly my own fault and it was handled well with a good resolution.

Breakfast was great, they offer a good variety for people. Beds are really clean and the rooms were neat and organized.

-The room was clean -The stuff was so polite and helpful -It has a nice location near to city center -They serve coffee and tea 24 / 7, all you need to do is pick what you like from the dining room - Breakfast included in the price - facilities was clean - Wifi connection was good - At night they have special security stays at the parking area, so if you have a car you would feel safe about it

- The sun shed in my room was broke but if didn’t bothered me, so I didn’t ask for room replacement

Hurricane Beryl passed during my stay and I felt very safe. The power never went out. Location was excellent for work and shopping. Front desk staff were all pleasant and helpful

Had a cockroach in my room. The property entrance gate was closed and the exit gate functions as both entrance and exit which is a bit dangerous as this is located on the hiway and Uber drivers have a hard time finding it and some of them passed it

Nice, reasonably well kept place for a short stay.

Room was not done for two consecutive days.

Property was clean, it smelled good, I love how the room was set up bathroom was separate from the room area, we stayed in a king room. It was very spacious. I was able to lay my five-year-old down to sleep on the sofa. There is a security guard at night that checks everyone coming into the parking lot for safety. Reasonably priced.

They did not have an extra pillow because the hotel was full. Nevertheless, the room had four pillows, so gave my daughter one of mine.

Everything is fresh and the food court is always clean and the staff is always on hand to make sure everything is okay.

In my case, since I go every 3 months approximately, it is always the same breakfast, I think it should vary a little more.

Things started off real bad because the property cancel my reservation, but thanks to your customer service personnel Julie Ann E she made sure that things were made right

That a property will run a credit card before a customer check in and then cancel the reservation to give it to their diamond elite customers