Very beautiful facility

The price galging! If you use your credit card, beware!!! They put additional holds every time you use your credit card on all charges. In addition, parking is $25 a day. Will not stay there again

Do Hotel todo. Pessoal do restaurante atendeu muito bem. Servico de quarto excelente. E o front desk Mr Bryan, an african american men helped me greatly.

Checkin, front desk Courtney, upon arrival she said my credit card was declined. I was very surprised, I have a Visa Gold. After she tried many timed finally she said it went throught....it was very embarrasing. Last nite I stop by a young caucasian guy at the front desk and inquired about late checkout , he was taking a long time to answers, ask my email my room number, wanted to see my hotel key. I left. When I returned I asked again about later checkout and he said it was ok, that he ADD one more day on my stay....I was furious....I asked if he was out of his mind and he would pay for what he did.$$$$ Thats when Mr Bryan steped in and solved the situation. I felt that they dont like older people and foreigners.... Never saw something like that ....

All the staff was courteous. We especially liked the customer service that Devine provided in helping us getting the room setup for us for our stay. She helped us to have a very memorable experience at your property! We liked that the hotel was close to everything in the city and good food on site. The view was really good from our room.

Also the room was nice, we chose the Sheraton specifically because of the reputation the hotel has for great mattresses. We had stayed at the Sheraton a couple of times before and nothing has matched the first time as far the comfort of the mattress. So this time the mattress was a little too firm and we could feel the coils every time we moved.

My wife and I celebrated our 6th anniversary by taking in a Suns game in Charlotte and staying at the Sheraton Charlotte Hotel. The location was PERFECT if your attending a game at Spectrum Center, NASCAR Hall of Fame, Bank of America, or one of five different wonderful Museums. Seriously the price is perfect and so close to many of the things I feel people go to Charlotte to visit. Our trip was supposed to start on the 5th but due to unfortunate and unforseen circumstances we were not able to get there till almost 10 pm the next night. The hotel manager was very understanding and was willing to help us out. This is rare in today's hotel world and I understand the whole insurance thing which is helpful. But it's also nice that there are still people who understand that life happens as well. This was one of the cleanest hotels we've stayed in during our travels. The young man at the door to the two young men at the front desk were nothing but extremely friendly and helpful with anything that was needed. If every hotel had staff as welcoming and hotel as clean as here life would be so much better when on the road. We've decided that this will be a trip which we will make several more times and there is no hotel that we will be staying at than Sheraton. I'm really not getting the negative reviews about the hotel because I promise we didn't see one thing that is stated on the reviews. I have no problem posting if something is not up to it's standard but I just didn't see it here. I promise you want be disappointed if you give them a chance. I unfortunately didn't take any photos of hotel but have attached a picture collage of distances from three of the places I mentioned to show just how perfect the location is. Thank you to all the staff which helped made our anniversary trip even more enjoyable than what was expected.

The room was great for 4 people. Double bed with a TV, mini fridge, shower head, and lots of lamp plus a big mirror. Great distance location around downtown Charlotte. I checked, and it was 0.7 miles from downtown. My sisters like the atmosphere , the game room next to the bar & grill.

I feel the mini fridge could have been a little cooler or bigger. The room was great, but if you are on a lower level like mine, 2nd floor and the back. You will not have a view. I am a view person, this time it was a missed. The room temp. was going up and down, so I was stuffy the whole night.

Chuck, the Valet attendant was excellent. He helped me through the checkin process and even walked my bags up to the room. This didn’t happen the last time and while it wasn’t needed, it wss such a nice gesture. Mr shuler showed just a little frustration with some of the checkin process at the front desk but was very helpful after. I’ll always choose this hotel when I’m in Charlotte. The room was clean and fresh. I felt safe and appreciate everything.

The parking is a little far but there’s not much to do about the design.

Upon check-in, I was informed I was a “Guest of the Day” and was awarded complimentary breakfast passes for the stay of my visit. The hotel features nicely sized rooms. The bathrooms were clean. The staff was friendly.

I chose this hotel because it offered both an indoor heated pool and an outdoor pool. The first day of my visit, I visited the indoor pool. The indoor pool room and pool were cold!! I sent an email to the manager and was informed the indoor pool would not be heated during the time of my stay. The manager offered me two (2)$15 coupons to use in the mini-mart for the inconvenience. Although the outdoor pool was available, the weather had not warmed up enough to fully enjoy.

I loved the cleanliness of the rooms and overall hotel property. The staff were very kind and patient with all our requests. We changed our mind on going out to dinner and decided to order food from the restaurant downstairs was amazing and met our expectations.

I didn’t like the fact that they’re is only one small microwave downstairs to share upon everyone. I also wish some of the additional parking spaces for valet were availability due to parking lot reaching full capacity so easily.

You shouldn't have to pay for parking with the room prices so high. Beds were comfortable but rooms need a little upgrading- larger TV's and bathroom needs attention. Downstairs was inviting and beautiful!!!

Room service additional prices

I attended an event at the hotel that I initially didn't have interest in but it was an AMAZING experience. Complementary bottles of water. Power access on nightstand. Charisma was amazing in the diner. Front desk staff warm and helped get me in a room early. 10 min walk to my venue. Goodnight sleep, great bathroom amenities.

Some of the wallpaper was in disrepair. Other areas of the room like the college dorm fridge was out of place but good to have.