The privacy and security of elevators and the escort and explanation to use.them. oh and the automatic curtains... Super cool.

The ice machine is on the 6th floor but I wouldn't have known that if I hadn't called the front desk. It might be stated somewhere but it wasn't obvious. Also, the creamer that was in the coffee/tea box... Was old and curdled so that needs to be looked at better. Having to pay $50 for parking on top of $500 per night stay. Seems like parking should be free at that rate.

The location of the hotel was excellent. Almost everything is one or two blocks away. The valet service was very good. The reception staff were amazing, specially Sharel and Minho (excuse the spelling🙏🏻). The room was HUGE!!! Well decorated and equipped. The bed was comfortable. Complementary bottles of water were provided. The fitness center was really good. The equipment were new and suitable for many types of exercises. Water bottles and towels are provided. Maybe some more additional equipment needs to be provided like a bar for the cable machine. The pool area was nice. And attracted huge crowds during the weekend.

The room, once cleaned, was good. But I think housekeeping needs some improvement. During our stay, the room didn't get cleaned till we called and requested that. And some toiletries weren't provided. But in general that was a minor issue.

The staff was very helpful and was across from my venue I was there to attend. Room was comfortable as was the bed. Do like the motion detection light in the bathroom. Had a safe in the room which was not expected. Handheld wand in bathroom was very nice for those hard to reach areas.

The water pressure in the bathroom shower was low so could only use one setting but the handheld helped. Valet did not have anyone available to park a manual shift. Confusing elevators, and elevators do not seem to recognize when you are still in the door. The mini fridge was not cool when I arrived. No ice bucket in the room.

the hotel, reception staff, vallet staff bed, room, rhe whole hotel

the restaurant staff. with my wife and 2 years old son have had dinner in the italian restaurant. 1st issue: they asked my card before they serve the dinner (am i looking like a guy who will run out tbe door with my son withou paying, even that i am hotel guest???) they charged somebody elses bill too on my card, i claimed the day after, and they said, it was only a mistake and thdi voided.. ok, but why they did not tell this...??? mistake is ok, but they just kept shut and just told, when i realised by myself... so they not trust me, and asking card in adcance, and in the end they "stealing" me... unbeliveable.

The hotel was beautiful. Everything was clean and very well decorated. Check in and restaurant staff was wonderful and always greeted us with a smile. The two restaurants are absolutely outstanding. We had dinner at Caroline’s and breakfast at Dean’s and both were some of the best in-hotel dining I’ve ever experienced. Staying at this property was well worth every penny and we will be back!

One small issue we had was on the first day we checked in. Once we got comfortable in our room hotel staff came over the loud speakers and said they would be conducting a fire alarm test that would last two hours. We were in bed trying to nap when the alarms started to go off for 10 minutes. Suddenly a hotel employee opened our door and walked into our room without knocking. After she left, we went into the hallway to ask why she just came into our room and she did not apologize at all just said “we are testing the alarms.” Put us a bit on edge right at the beginning of our stay.

Every encounter with staff in all realms were great. Everyone we encountered were friendly and hospitable. The aesthetics of the room and bathroom were gorgeous. The breakfast and service in the executive lounge was top tier. The location was great in general and conveniently located near the stadium. My experience was so great, I literally searched where all JW Marriott properties were located. Of course, I’d stay at the JW Marriott Charlotte if I fly to Charlotte in the future.

The view from our room was lackluster due to construction. We were on the 20th floor that overlooked an adjacent building that was actively under construction. However, certain things are out of JW Marriott’s control.

When we arrived at 8:30pm and there was NO ONE to help me with my luggage.....I had to get the big bellman's trolley and put all my luggage on the trolley and push it all the way to my room on the 5th floor .....I kept it in my room overnight as I was afraid I would not have a bellman in the morning to help me with my luggage as we were leaving at 9:00am !!

Allowed for early check-in. Great central location. Smelled amazing! Very clean. Eating options on site. Room service was speedy. Valets were quick and friendly.

The spa services were overpriced in our opinion. The overall spa experience / amenities were very nice, but our entire group agreed that we wouldn’t pay that much ever again - especially when we can get the same services for half the price elsewhere. No shade to our masseuses…they were good. I’m thinking the high prices are to offset the overhead.

The property was located in a great area downtown. It was very clean. you couldn’t hear a lot of noise in other rooms. There was several dining options. I loved the ambiance of the rooftop pool.

Parking. I did not know that there was no hotel parking for guests. there is a parking garage but you had to pay high fees to park there or $45 a day in valet fees. We ended up spending over $90 on parking which is ridiculous!! The rooms don’t have microwaves. There is only one on the executive lounge in the lobby. We ate one night at Aura they have a very limited menu.

As always we enjoy being in the heart of the city. The staff is always helpful and the rooms always meet our expectations in comfort and cleanliness.

Our only complaints is that as wonderful as the hotel is one ice machine on the 6th floor is a total inconvenience. And you would expect it to be just as appeasing as the rooms however it was rusty and leaking. Also there was little to no hot water in the shower. Our sinks were hot, but not the shower which is the most important factor for us.