What a fantastic experience! We were greeted at the front desk by Alejandra, she was as friendly & inviting as could be! And as warm as her amazing cookies! The property is beautiful, so nicely decorated & very homey! And it smelled amazing, like Autumn & fresh baked cookies! Our room was great, the bed & pillows were so comfy, I slept like a log, not kidding. We took advantage of the spa & pool; it was so nice to relax after driving & sightseeing all day. The pool/spa area was very clean & nicely maintained. The towels & linens were wonderful, our room (& everything else!) was so clean & well kept. When we woke up, I looked out the window to see a gorgeous hot air balloon floating by, what a thrill! Breakfast was good, everything was replenished as needed. The coffee was very good! All in all, we were very satisfied with our stay & I recommend this property if you're in the area!

Everything was EXCELLENT!

This Comfort Inn & Suites is located near old town center, and if you drive there, then you can par at the library for 3 hours, if you buy a ticket to the the library, the old town is beatiful and cosy, a well worth spending those 3 hours, the expo is close to the Inn as well, althoug you need transpor of course. Remember the Pow Wow in may.

Nothing negative, all good, totally worth the visit

Location for Balloon Fiesta was great, close to Balloon Park. The breakfast, which is included, was great. They have a good variety; eggs, sausage, waffles, oatmeal, cereal, juice, coffee, fruit, and more! There is ample parking. We had a two queen bed room and it was sufficient. There is a mini fridge and microwave. Room was clean. Hotel is in need of some TLC, but overall, a pleasant place to stay. Alejandra, greeted us at the front desk and is very pleasant and helpfull. She made sure that if we needed anything, we had it.

My only complaint was that the directions from the gps address lead you to be back of the motel, from which there is no entrance.

I was personally contacted by the day staff the day of checking after leaving a message about a late arrival. She was so friendly and familiar it felt like we were coming to visit family! The night staff that checked us in also was very sweet and welcoming! As we as the breakfast staff. It also felt secure and safe on the property. And we were very excited to wake up and see a few balloons that had launched that morning.

Navigation tool tried to take us to a back street entrance or maybe an old entrance?? That was confusing. Not related. Swimming pool needed maintenance and repair.

The location was perfect to walk to the Balloon Festival 1.7 miles which is quicker than trying to drive when it’s bumper to bumper. We felt very safe there. Close drive to restaurants and only 50 miles to Santa Fe. The front desk was so friendly and treated us like family. Gave us great recommendations for restaurants. El Pinto and Barilla Coffee so good!

Google maps does not give good directions because it leads you to a location that you can’t get into there entrance. We figured it out. Comfort inn can have that fixed. That’s the only thing though.

The night clerk remembered our faces, she was very friendly and was kind to us and our son the whole time we stayed. We forgot our items in the closet and came back for them and this clerk is the reason our belongings were waiting for us three hours after check out!! Great employee

The parking lot was slightly smaller than necessary- almost all the parking was taken and the hotel was not completely booked either!

The rooms were nice 🙂 the beds were comfy💤😴 The pool looked amazing although I didn't get to try it 😁 a very extensive breakfast... Although they had no juice and no yogurt and I am gluten free( not by choice)so therefore I didn't get the breakfast I normally have.

The rooms were set up great and close to each other like we asked. Breakfast was good.

The hotel needed to be vacuumed

Nice location, close to balloon fiesta park. We could see the balloons from the parking lot and room. Daily hot breakfat was great & it was served extra early so that anyone going to the park could get a good meal prior to setting out for the morning! Disappointed that laundry facilities weren't ready yet. Close to eateries and attractions. Staff was very helpful and friendly.

The staff. The young man that I first met greatly assisted myself and my wife (who uses a walker) to get a room that was handicap friendly. The room was very nice. Comfortable beds and accessible shower for my wife. A very pleasant stay.

There was nothing. Everything was great!