When I arrived at the airport, my wallet and phone were stolen. My license, debit cards and other stuff was gone. I remained calm and proceeded to the hotel. The hotel worked with me to be able to verify who I was and check me & my daughters in. This process alone exceeded my expectations. The shuttle driver even took me back to the hotel to help me look for my wallet. Our stay was amazing. Our suite was the cleanest hotel room that I have ever been to. it had a kitchen in the room. I happily cooked every day. Lol They treated myself and my daughters with such care the entire time. The breakfast and appetizer buffets made my entire trip! Lol Best food! Since I am disabled, the staff brought my tray up to my room for me. I think his name was Steven in the Great Room. Such a heart to serve. Then, I would often sit in the lobby in front of the fireplace, relax and even do some business work online. I have never felt so valued and loved by strangers. I would love to partner with them in the future for my skincare line. I have been looking for businesses in Chicago to partner with. Staybridge Rosemont is a winner by far. I will always recommend this hotel to everyone. I will always stay there when I come into town. BEYOND HIGHLY RECOMMENDED!

There was absolutely NOTHING that I didn't like at this hotel. That speaks volumes. I loved every part of it and every aspect of it. Best hotel that i have been to, hands down!

I unexpectedly had to spend the night in Chicago when my flight was delayed. My experience with many airport hotels has been that they are - not to put too fine a point on it - awful. Dirty. Overpriced. Need updating. This is a well-maintained and updated hotel. The staff is wonderful, helpful, friendly, and welcoming. They do everything to accommodate you with a big smile and warmth. The airport shuttle comes every half hour. They also have a little market so I was able to have hot chicken noodle soup and a beer before bed. The suite includes a kitchen that you could cook in if you wanted. The pool is a nice size, bright, with big windows. After an exhausting experience at O’Hare, I got a good rest, a nice swim, and easy, timely, hassle-free transportation to and from the airport. The breakfast was standard hotel fare, nothing special: scrambled eggs, yogurt, bread and pastries, cereals, waffles. The coffee was good. You can’t go wrong!

No complaints.

Quiet and modern, we stayed here after a long Transatlantic flight. Comfortable bed! Great pillows! Our room faced the airport, but we weren't bothered by any noise (and we are sensitive sleepers). Breakfast was excellent -- real ceramic plates and plenty of choices. Staff were courteous and knowledgeable. The Land & Lake restaurant made delicious tomato soup and fancy grilled cheese sandwiches. We felt refreshed. Would stay here again!!!

Lots of TV screens in the lobby and common areas, but staff can turn them off (just ask)

Hotel is really close to the airport and a 15 minute walk to Allstate Arena! Very nice breakfast buffet and comfortable room. Staff were very nice and helpful :) Make sure to reserve the shuttle back to the airport during check-in! Was also able to check-in early :)

Getting picked up by the shuttle at the airport took a bit longer than expected, so make sure to plan ahead of time. No need to reserve, but be prepared to wait up to an hour. Or plan alternative methods to reach the hotel, if you're in a hurry. (Personally, I wasn't in a rush, so this wasn't a deal breaker!)

We liked it was close to O’hare Airport and free shuttle was available. Pick up and driver were very good. Room was large and comfortable. Bed was heaven after a long international flight. Evening meal was available onsite. Husband happy watching flights take off and land from his bed !

Only one lift working and was very busy due to a wedding party. Shower door wouldn’t stay closed. Breakfast not available to us as our flight was early although it was included in our room rate. Was expecting to be able to grab food prior to checking out. However being a Sunday it was a later start despite info accessed via phone on website did not state different times for weekend. Night staff on reception desk came to our rescue and offered us juice and muffins which we ate in reception awaiting our airport shuttle bus. Was very grateful to them.

Overall it was a very pleasant stay. The Hotel is ideally placed for a business trip around the O'Hare Airport. Very convenient and the shuttle to the Airport also worked fine (I only used the shuttle going back as I directly went to a meeting upon arrival so I cannot judge pick-up). Breakfast was nice and diverse for American standard. All you needed. Even fresh fruits and the like. The lady doing the service was very nice and friendly. I cannot say that things were not replenished after nine. Once the fruit was gone but I pnly had to ask and immediately a fresh plate was brought. And they ALSO had real porcelain. Not ONLY the crappie plastic throwaway you often get in American Hotels (Although they had that as well). The gym was also well equipped for my needs. Room was nice and spacious and well equipped. All very satisfying

Although overall very clean, there was some hair on the ledge in the shower. The front desk personnel was really not helpful and I did not get an invoice which I desperately need for this business trip. The staff was just not willing to help and seemed very disinterested in my needs. They also noted the wrong time for my schedule (which luckily was not an issue as I was able to use the wished time nevertheless as there was still room)

Great location if you’re going to Allstate Arena for a concert! Rooms are huge and comfortable, perfect if you’re staying for more than one night. Comes with complimentary breakfast! Staff was mostly fantastic, when 2/3 elevators went down, a member of staff opened a service elevator for us.

Shuttle service isn’t the most reliable when being picked up from the airport but the drivers are lovely.

The Suite was extremely spacious with a nice view to the airport. The bed was comfortable and breakfast very tasty. The staff was very friendly.

The only thing I didn’t like was that it smelled from cigarette smoke from time to time. I guess it came through the air condition from outside from the smoking place. I know that I have a sensitive nose but it really bothered me. I was a smoker too… maybe that is the reason 😂.

Good amenities, Good hospitality.

One thing I’m concerned about is shuttle time schedule with location: I was not sure about how often/where it will be picked up at a terminal. Kindly suggest that the shuttle time table must be noted on website and/or booking.com. If so, we guest shall notice what time/where you can pick us up. Most importantly, the shuttle van is kind of confused because it’s not noticeable with Staybridge… Must mention about Holiday Inn…

The property is perfect if you plan to stay closer to the airport. It’s economical, clean, courteous staff, with rooms equipped with microwave and a mini kitchen. I loved it as I could Uber my food and reheat it. I loved that they had an induction which meant I could make tea as many times I liked. Also, they have a laundry where I did my load and it just costed me $4.

It was just perfect.