The room was spacious and worked well for us. The staff was very nice and helpful. It was very close to the Baha'i Temple and to other sites in Evanston. The breakfast was great.

When we went to check in, the clerk said that someone had already checked in. He kept telling me that we had already checked in, which clearly we hadn't. He finally called the room and had the person who was in our room move. He also said we hadn't paid yet, but I had the confirmation showing that it was all paid in full. He fixed it all, but it was unnerving. The chairs in the kitchen/dining room were terrible. The rolling one was down right dangerous and the two regular chairs were too high, making them difficult for handicapped people to get onto them. Also in the bathroom you need to have a small table next to the toilet for things like Depends and wipes. We had to turn the garbage can upside down and use that for a table.

I liked the big comfy beds and the wonderful hot showers.

Rooms could use more USB outlets. Also, when i was about to check out, I saw an employee behind the counter. She totally ignored me and never looked once at me. Finally a male concierge came out from an office behind the front desk and helped me. My suggestion would be Hyatt should tell their employees who happen to be behind the desk, to tell quests that someone will be there to help us shortly. That way we don't have to just stand there looking helpless. For all l know that woman who didn't help me was housekeeping. But still, she represents Hyatt and should have told me that someone would be there to help me, if she wasn't going to....

Great concept. In-town. Great location. Walking distance to everything. Spacious rooms. Plenty of workspace and common areas. Outdoor spaces too. Good breakfast. Bar in the evening.

It’s all good. BUT pricing was very volatile. Booked 4 nights at ~$200 per night. Wanted to add one more night. They wanted $375 for one night! And that was $175 more than any other hotel in town. Huh??

The room was very comfortable, and the hotel generally pleasant.

Breakfast was not appealing to me, and the coffee was bad.

Breakfast was outstanding! Room was huge, comfortable, and quiet. we were close to the L and Metra so getting to anddfrom Cicago was a conch. close to the lake, Northwestern, and all of the delicious dining Evanston has to offer. Fantastic!

Valet parking was inefficient for us since we were traveling in a wheelchair accessible van and loading/unloading took longer than most. There was only one spot in front of the building designated for valet service.

Excellent customer service! Aspen, Olivia, Ryan thanks for all help and assistance and for making my stay even better

Non applicable

Breakfast was great, location was perfect, clean,

Sofa bed very uncomfortable, constant ask for tip from valet parking- we had no choice but to use valet.

The room was large having a kitchen area with a table, sitting area with tv as well as a king bed and a large bathroom with an excellent shower.

The front staff was friendly and helpful. The breakfast staff and cleaning crew was really great as well. We love the resident Bartender he made our Christmas enjoyable plus he can make a great old fashion! The rooms were simple but exactly what we needed with a kitchenette. The location was walkable to everything you need in town from good restaurants to shopping. The gym was large enough and had all the equipment needed

I wish the outdoor roof top was usable since it was a rise in covid it would have been good to access.

Very good selection - the oatmeal, was outstanding. Had some very poor ones in my week of travels.

Really did not like the bathroom mirror. Yes it is stylish but very poor for applying makeup.