Didn't eat breakfast at the hotel. Met our daughter instead.

Cleanliness wasn't bad, but it can always be improved, especially hallways & stairwells. We were originally assigned to a room that had a connecting door to the room next to us. We could hear every single thing they were saying and doing. Hotel staff was mostly accommodating to get us moved to a different, better room that didn't have a connecting door. Sound was much better then. Could only hear hallway sounds.

For many visitors the hotel television is not important. However, I spent a great deal of time in the room over my 7 day stay. This Holiday Inn has clearly opted to provide the cheapest television channel package. None of the major channels were available. At least half of the channels simply said 'no signal'. There was no television directory and the stations were misidentified on the screen itself. When I asked the front desk about this, they had no information about the situation and suggested I did not know how to operate a television. Secondly, when I checked in the person at the front desk was very rude. One of the reasons I usually stay at this Holiday inn is because of the friendliness of the staff. I am not sure what has changed since my last stay in March.

The room was quite big, with a very comfortable chair and an office chair as well. There are plenty of places to study, read, watch television and whatever else you like to do. The bed is comfortable with excellent pillows. One of the best things is that this hotel does breakfast, which is not always the case in the US. For $10 you get a very good buffet with better than average bacon, sausages, and orange juice. There's also plenty of fruit, including berries. This was a great bonus. Situation-wise, the hotel is right in downtown Evanston and very close to the Metra and Purple Line.

My room was pretty noisy. I could hear every train very clearly, so the windows weren't doing a great job. There was a slightly musty smell in the room sometimes, but it wasn't that bad.

Very clean and comfortable room with microwave and mini fridge. Great pillows. The staff was friendly and helpful. I liked that I could check in early and store my luggage after checking out. Location is great, easy walk to Northwestern University. Lots of places to eat and a Trader Joe's nearby. Solid breakfast at the hotel.

The hotel feels a bit dated. Windows have poor insulation, letting in noise from the train and cold wind. The heater/AC unit in my room was very load which made it hard to sleep.

Pillows and bedding were awesome!!! Location is superior!! Loved the view from my room. Desk staff kindly refunded one night of garage overnight parking which my daughter didn't use. I had stayed there about 15 years ago when it was a Best Western and it is 100% better now!!!!!!!!!

Small things, like the tv remote wasn't synced properly, the Kurig was finicky and the tub stopper didn't release as it should and needed to be pried up around the edges. All in all, minor things.

It is well located to subway and a local train station about an hours travel from downtown. It was quiet apart from an amorous couple next door at 6am. Good value for money breakfast too at I believe $20 for a buffet style. It’s also fairly close to the Home Alone House

Difficult to get to in evenings as public transport finishes by 11pm.

Central location in Evanston, easy parking with reasonable price, comfortable beds and pillows, big room, regular housekeeping, close to the Northwestern University.

Breakfast is very weak( not recommended) , a bit outdated.

The location was nearly perfect for our visit to Northwestern University for my daughter’s tour. It was only 1/2 mile to the Segal Visitor Center, so we ended up walking for a look around the neighborhood. Beds were also comfortable.

Breakfast was just okay, but the coffee tasted like it had been sitting around for a while and was quite bitter.

Good breakfast and convenient parking in downtown Evanston. Nice view from room towards the downtown Evanston while it began to snow in the morning during our stay. We stayed at another hotel in downtown Evanston 1 week later, but it is not as good as Holiday Inn.

A little bit away from the downtown Evanston but still ok within walking distance. The front desk could not find my booking when we arrived late at night, but still arranged a room matching the original request/booking. It was all fixed on the very next morning.

We didn't have the breakfast. We thought is was going to be included but there was an extra $10 per person charge.

Parking fee was a surprise. $18 per night in Chicago area is reasonable but we did not know about it ahead of time and the clerk didn't mention the charge when we registered for it.