Location close to subway station. There are plenty of restaurants within walking distance. Valet parking. Pet friendly. Accomodating, very polite and professional staff with the exception of one night shift manager who was dealt with swiftly after I brought up the issue to staff in the morning. Neighborhood is near a college campus and feels safe and secure even at night. A few blocks from Lake Michigan and the beach. Overall, it was a good stay for a few days to explore Chicago. Definitely recommend staying here.

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Loved the room. Large bathroom. Wonderful room. Nice breakfast. Staff very nice and somewhat helpful (see above).

No hand soap in bathroom (there was at next Hampton Inn we stayed at..Burr Ridge) . Crummy, cheap toilet paper. No note paper to write on. Couldn't set up closed captioning on TV. Called front desk...they gave us wrong advice. View of machinery on 2nd floor out of window. Would have preferred in room directory (not scan on cell phone). Parking was bad...only valet available. Luckily, we found a spot on the street. No unloading area.

I loved that I was able to check in, en route from the airport, on my phone. I was also able to obtain a room key during the transaction as well, so upon my arrival, I was greeted by guest services and immediately went up to my room. No stress or hassle. The room was clean and comfortable (no hair found in the linens or bathroom). The shower was fantastic. I definitely look forward to staying again.

I have no complaints here. I had a great stay and experience.

The breakfast was great and offered a small variety of hot food each day. The rooms were very clean when we arrived and the street wasn't very loud at night.

I must have misread the amenities on booking.com because I thought there was separate parking separate from valet, but there wasn't. The valet service was also a little expensive, but I'm not sure what the typical Chicago rate is.

Good location very clean and comfortable Carlos was amazing

Night reception clerk was very unfriendly and unapproachable I stood outside for 10 minutes because I couldn't get in with my key card and run the Bell three times and did not get a response came down to go check out and had to go find her and knock on the door because there was nobody around if something was to happen there at night nobody would know cuz the night time cork is never at the desk

The stay at the hotel was fantastic! Public transportation (bus & metro) are available all the time and allow you to get to Downtown Chicago while having a nice view of the area, even when the hotel is not close to the city center. Lake Michigan is 2 minute walk away from the hotel. The area is surrounded by stores and restaurants. Facilities are super clean, breakfast is really good and staff is 100% friendly. Super recommended.

The breakfast in the morning is outstanding as well! If you don’t have time to sit and eat, they make to go bags with water and fruit and either a bagel, or pastry! The rooftop is a must see! It will take your breath away looking out towards the city at night! I will definitely be returning!

There were a few simple mistakes made on housecleaning’s part, but besides that the stay was great!

A good quality clean, efficient place to stay. It is probably some way from downtown but if you prefer quieter area then metro will take you there without much hassle. Its nice area with a nice little beach, yes a Lake Michigan beach only one street away - complete with a drinking water tap. There breakfast was very nice. It was not extensive but of very good quality and taste. A range of teas and coffee, hot chocolate is available in the lobby all the time. Staff were great, all of them. A lot of choice of shops not too far away.

There was nothing really other than the distance from city centre but as I said above it may not be a bad thing for some with only 20 to 25 minute train ride away.

Very inviting room. Downstairs sitting area provided space to socialize. Staff was exceptional, and valet a real asset.

Perhaps out of necessity because of location, room was not really spacious. The TV remote was difficult to navigate for a person of my age. Although adequate, the number of channels was limited.

Booking.com failed to confirm my reservation and I was almost stranded . It took a major effort by Claire at the front desk to find me a room with a shower I could use. I am handicapped and need an accessible showers. She was wonderful

Booking.com failed me and I won’t use it again.