Loved the property. They had everything there so you didn't need to leave.

The staff from there little grocery store was rude. It actually felt extremely racist. He didn't treat the 2 white women like that. Same thing from the staff in the coffee shop. It made me cry.

Convenient, clean, comfortable

The location is great for business, but it is not walkable to restaurants/wineries

The staff were great

Some things were a little outdated

The staff were pleasant and helpful. The food and service for breakfast at Olive and Hay each day were great, especially Anthony who served us for two days and greeted us the other two mornings. There was a bit of a hiccup at check-in, but concierge, Tiffany, quickly resolved the issues. I loved Our Lady of the Grapes chapel on the premises and delighted in being able to attend Mass each day. Also loved being able to take a short hike through the Trinitas Vineyard.

Check-in was a bit confusing, perhaps because I had booked two rooms. Housekeeping was definitely inconsistent. One room never got made up one day. When I texted for two things (help with the safe and an iron) identifying which room, they knocked on the door, disturbing our guests, in the other room. Some days, we got new towels, other days, they simply took the used ones away but did not replace them. They never replaced the used shower cap, make-up remover, or cotton balls. Some days, they put all of the throw pillows back on the bed, other days they left them on the sofa where we put them at bedtime.

Welcoming staff, though check'-in was a bit confusing. I had paid for two rooms, but the desk clerk charged us again for the second room. The delightful concierge, Tiffany, corrected it the next day. In our room, the ground level sliding door to the outside was unlocked when we arrived, the safe did not initially work (they sent someone to repair it), and one of the hinges on a dresser door was broken, so it was impossible to open the top drawer without adjusting the broken hinge. There was a streamer in the closet, but no iron or ironing board. When I asked for them, they were sent to our room. The maid service was inconsistent. The supplies of make-up removers and cotton balls were never replenished. Sometimes they left two towels, sometimes only one. Sometimes they put all of the decorative pillows back on the bed. Sometimes, they just left them on the sofa, where we put them while we slept. Because I had reserved and paid for two rooms, when I would text about my needs (safe repair, iron) and even though I stipulated room 4123, they knocked on room 4117, disturbing my daughter and son-in-law. We enjoyed our daily breakfasts at Olive and Hay and particularly our waiter for two days, who greeted and seated us the following two days, Anthony. Every staff member we encountered was pleasant, welcoming, courteous, and friendly. We loved the chapel and the ability to go to daily Mass there. I would have no trouble recommending Meritage.

Everything thing was clean, minus ants due to people leaving room service out, and the staff were very knowledgeable and friendly. The food and drink is top notch. They have everything you could never need on the property. The pool and hot tub are actually hot (unlike a lot of places who won’t warm them unless asked). The fitness center is crazy nice too, a real center, and it’s open 24/7.

I paid $140 for late checkout and had 4 different people knock on my door, 1 stopped me in the hallway to ask when I was checking out but the worst was that the first person actually walked in on me and my partner while we were naked on the bed even though we had a “Do Not Disturb” sign on the door and repeatedly yelled to them that we paid for late checkout. It was also before regular checkout time. Very inappropriate and very annoying as I was trying to enjoy what I paid extra for.

Location is very nice which is right in front of the vineyard. Parking lot is very accessible. The room is clean and unique. There is a free wine in the room. It is highly recommendable.

Proximity to the fairgrounds, Napa. The pool, and all the extra amenities!

Extremely overpriced for the concert wkend! Bought a three night stay and added another room. We got our second room at 11:00 pm. Needed it at 11:00 am! Cked in three times for an early ckin and would not accommodate us. So spent an extra 1,100 for 12 hr stay. Just wanted better than this.

Front desk staff was not great, I had to ask every question that would be standard information. For example, do I need to provide my car information for parking or what is the wifi? Pool is ok and they don't serve a full menu. Overall very corporate and felt like I should be at a convention. HUGE compound. They would not let me use the spa locker room to change for an event before my room was ready, I was told to use the bathroom or pay for a day pass (for 10 mins!). Updated room decor is very tasteful, simple, clean and elevated. Value compared to stanly ranch next door, but different caliber of property. Convenient to airports as it is just inside of Napa. Bell staff / valet was very kind. Restaurant had surprisingly great food, yet even when I arrived at noon they only had a brunch menu and di not serve lunch.

Corporate feeling, lobby vibe, not very "vacation" feeling. Some of the front desk staff does not want to be there.

Really great. We were upgraded to the property opposite us (can’t remember its name but it turns out it wasn’t as works were being done and we didn’t get the vineyard views. ) but rooms were switched on the next day with ease. The vineyard walk was small But lovely.

Some staff were not very friendly. You have to pay extra to use the spa which is not the case in the UK but it may have been on the site and I didn’t see it. Pool was great but no service / bar. Maybe too early in season.