I likes the venue, the hospitality, my room was huge with a double balcony. Grocery store on property, lounge with bowling alley (you have to reserve a lane, and that’s a fee).

I stayed got four days reserved a couples massage for my 2nd day stay. It was canceled shortly after booking due to maintenance. I was offered to reschedule for the 3rd day, it too was cancelled due to maintenance. Each time i was given the option to do the massage in a cabana or a guest room, but I wouldn’t get the spa amenities. My room had a kitchenette but only one skillet. I asked for an additional one each day but never received it. Housekeeping workers didn’t speak English, so there was a language barriers that was a challenge. I asked for additional/clean face clothes on day two and the housekeeper told me they didn’t have any. I asked her to bring them later, needless day I never received them. The front desk gave me a $100 credit to use on the property due to my complaints.

The property was beautiful and the rooms were nicely positioned looking at the vineyard.

I have been to this property multiple times, usually at the Meritage. My only complaint is the massage therapist from my 100 minute Deep Tissue on 9/30 was coughing and sneezing during my session. I have now been in the bed sick for 4 days! I think it’s completely unacceptable. This will not prevent me from coming back, however perhaps the massage therapists should be required to wear masks.

The pool, jacuzzi, valet

Staff it the front desk was rood and dismissive. Particularly a person named Jayden. Very rood and difficult. When I called the front desk I was put on hold for a long time. We waited 1.5 hours to get our room and then it had a broken bed frame. We asked for ice and they be we brought it to us. It was my daughters 21st birthday and we were told that they would send some Thing to our room but they didn’t. Overall I feel that the staff is not organized and do not treat the customers with respect

Great location and structure, very elegant and confortable. The room was great, with a view over the hills.

The service has to be implemented and better organized, due to the fact that is not adequate for a luxury hotel.

The pool - Mariah was also amazing at the front desk.

The marketing on the website. We signed up for a premium view for a room with “vineyard views” only to arrive and find there are no vineyard views at Vista Colina. Also additional clarity upfront for guests about the differences between the two properties. Maritage has a huge lobby with tons of staff and Vista Collina had Mariah by herself most of the day. She’s amazing but could really use at LEAST one other person all day long. Thank you!

Great food and the most comfortable beds ever!

A little disconnect with communication between staff upon retrieving our car, couple of times as we were waiting for awhile only to find that the call from our room was not relayed. This is just a small kink that needs to be smoothed out.

We eat breakfast there every morning and it was excellent. This property was great and we will stay there again.

We did not find anything wrong with the property

Grace Jones had a concert the night we go there and we got to see her warm up! So cool!!! The grounds and facilities are really nice.

This property is top notch! Everything was perfect for our trip to Napa. Gina, the concierge was so helpful prior to our arrival and once we were there. The staff could not do enough for us. Will definitely stay here again!

The Location was amazing, inside a vineyard! Beautiful spacious rooms with all facilities. The breakfast and staff were excellent as well. Highly recommend!

Shortage of staff (bell-boys, Valet). It took us almost 30mins to get our car from the valet - too long!