Good location. Bus stop within 5 minutes of walk. Petrol station near by the hotel. Sainsbury's open until 11pm within 5 minutes of walk. Tasty breakfast. Nice swimming pool and gym. Car park in the hotel underground.

Car park very expensive - £15 per day.

Rooms were clean and lovely. Restaurant was exceptional!! I would stay here again for the food.

The heat was preset in the room and way too hot for us resulting in not being able to sleep. I told the front desk and they assured me it would be fixed. Came back from being out all day, they said it was fixed but it was exactly the same so we sweated through a second night!

The place was Lovely, really clean and staff were very friendly. The hotel room was very luxurious and very comfortable. Great time for checkout at 12 and facilities were fabulous! The shower was amazing!

We decided against the cooked breakfast as it was £25 per person which we thought was quite expensive

Great quality of hotel with great facilities for a very good price. The staff were friendly and helpful, the hotel was clean and smart. The room we stayed in was large and comfortable with really good storage areas. The bathroom was a good size and the shower was really good. There was no road noise at all even though it is directly onto the A4. The breakfast was superb with a great choice of food and drink. Parking is safe and secure and easy to access. Good choice of public transport near by and great position so close to the river.

Nothing really.

Excellent, swimming pool and sauna. Good changing room, just needs a little spin dryer for wet costumes but I hung mine in the shower and it dried overnight. Swimming pool open from 6am till 10pm. Staff were good. Alex and Sonna very helpful. The restaurant got our order wrong, we were in a rush, so had to eat salmon instead of chicken, but they gave us a full refund and apologised. Executive rooms were lovely, comfy beds and pillows. Walk in shower Excellent. Proper coffee machine with delicious coffee. Check in times 2pm and check out 12pm very generous. Sainsbury local she just a minute away. We would definitely stay again.

Nothing

Modern facilities. Good ambience.

Breakfast was good but I wasn’t impressed about the lunch buffet options. A few of the staff were stuck up and gave off an air of arrogance. I wasn’t sure whether it was a touch of snobbery or rac*sm. Definitely the wrong attitude for customer service.

Actually everything! The building is very nice, modern and beautifully designed. So is the interior. The rooms are good-sized and also well and practically designed and nicely decorated. The young staff is extremely friendly, courteous, well-spoken, accommodating, multi-lingual and therefore multi-cultural, Whatever drink of food we had incl. during my business meetings was well presented and very tasty. So much so that I did not even go out to eat in my usual Richmond restaurants but preferred to stay in the hotel. The service was prompt and very good. The room service was also very good and everything was cleaned and RENEWED to order and satisfaction. For a hotel in London and so well situated as the Novotel in Brentford is from the location point of view the room price is amazing! It is also within easy walking distance of the new and very upmarket centre of Brentford, the wonderful pathway along the river Thames, easy reach of famous Royal Botanic Gardens of Kew and very well connected by bus and train to the centre of London. An easy busride opposite on the main street takes one to Richmond Station by the 65 Bus which comes every five to ten minutes and from there to Clapham Junction, Waterloo, Hammersmith etc. the connections into London are every few minutes and very easy. Having lived in Kew and Richmond for 40 years and having stayed at all Richmond based better hotels I would always come back to the Novotel as long as it can keep its present standards. Karin-Beate Phillips German

not applicable

We had a wonderful stay at this hotel. The décor was stylish and modern, creating a welcoming atmosphere from the moment we arrived. The staff were exceptionally friendly and helpful, making us feel right at home throughout our stay. Our room was spotless and well-maintained, offering everything we needed for a comfortable visit. The hotel’s facilities were a real highlight, the gym was well-equipped for what we needed, the sauna and the swimming pool was perfect for unwinding after a busy day. Overall, it was an excellent experience, and we wouldn’t hesitate to stay here again.

If I have so say one negative....there was only one coffee machine at breakfast and a constant que everytime we went up for a drink.

The lady at the check in table was not accommodating. She ignored us standing in front of her. She chose to answer calls and tend to her computer until my hubby greeted her. Even when she answered my husband she didn’t take her eyes off her computer at all. After giving the key cards, no i formation was given where to go, what floor, what time is breakfast, where the pool is, everything. It was our first time in this hotel. Other hotels provide these information whether or not it’s your first time. She didn’t even inform us we had to use the key cards for the lifts. The facilities were excellent, food was good, just the staff is disappointing.

Very well priced, staff were lovely and very helpful. Our room was clean and spacious, with an excellent shower. Car parking on site was very reasonably priced. Richmond was easily accessible for our first night and the nearest tube station was a brisk 15 minute walk, which made central London really accessible. It felt very safe and secure. There was a Sainsbury's local yards away and a fantastic independent coffee shop opposite the hotel. We will definitely use the hotel again in the future 🙂

The breakfast price was quite expensive which is why we didn't book it. It did look very nice though.