Amazing location, helpful staff and beautiful hotel.

We booked a junior suite which didn’t look like the picture at all here on booking.com. It didn’t have the sofa and looked much smaller, had a different design too. After we complained, we got the room that was advertised. We were told that the pictures here on the site are just an example and every room is different. I’m not sure if it’s true or not but in this case, they should advertise with the most basic room in the category, not the best one, so it’s a pleasant surprise. We felt, however, that the hotel tried to give us a lower category room for the price of the suite in the hope that we accept it so they could sell the nicer one to someone else. We don’t appreciate that they tried to scam us so be careful.

Amazing stay, honestly each and every one of the staff members are amazing. We took a private boat direct from the airport to the hotel. As soon as we arrived via boat the concierge came and took the bags from us and offered us a hand off of the boat. Then directed inside into reception where we were greeted and all went smoothly. Reception and concierge both provided suggestions and information with maps and a WhatsApp number to call if we needed any thin whilst out. The staff in the evening were great as well, we had a few different cocktails in the bar and the girl working was great. Some of the best drinks we had during our stay. The man that seemed like the supervisor or manager at breakfast was such a gentleman. He greeted everyone and was always checking on people or helping his own team out. On our last day he wished us a safe journey and thanked us for staying. We even bumped into the cleaner when coming back to drop some bags off and she was very friendly and her attention to detail is a credit to the hotel. If I return to Venice I will 110% be staying back here.

It was a beautiful hotel. The rooms were impeccable and we were greeted with different treats each day. We had laundry taken in the morning and returned early afternoon. It is situated with all the major sites within a short walking distance. The staff were amazing, professional, friendly and very helpful. They assisted with transports and excursions that were very well done. It made our trip there so much easier and without stress. They made our stay memorable and enjoyable for the entire group. Breakfast was included and had an amazing selection of options. We had dinner one night there and it was delicious.

Any concerns were addressed immediately and require no comment.

We had the most unbelievable stay at Baglioni. We actually regretted not staying longer. From the moment we walked in the service was outstanding. The concierge was so helpful and on hand to help us with dinner reservations and excursions which they did a fantastic job at. Our room and the building was stunning-classic extravagant Italian decor. We were celebrating our anniversary and they brought us a bottle of champagne to our room as a gift 🥹 We’ve travelled ALLOT but honestly this is one of the best hotels we’ve stayed in, will be 100% be back to Baglioni. It was absolutely faultless!

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The staff were beyond helpful and super nice! This hotel was in prime location as you could walk pretty much everywhere! The rooms were much bigger than expected and had a wonderful charm to them. You can access the hotel by water taxi that brings you literally at the from entrance of the hotel, it was perfect!

The facilities are a little outdated. The spa is very small and there is no gym, but overall it didn’t really matter because you had that wonderful charm to the hotel especially being in Venice!

Location excellent just off St Mark's Square. Hotel staff superb and service excellent. Room and bathroom are a great size and very comfortable. Breakfast superb with a lot of choice - breakfast room is beautiful. Concierge service exceedingly helpful in ensuring our stay was first class - nothing too much trouble and good recommendations. Check in and check out was very smooth and attentive. The bistro and restaurant are exceptional. Excellent hotel and would recommend.

Tea and coffee making facilities in the room would really cap it off. I don't want to order room service just for a cup of tea or coffee.

From the moment we arrived to the moment we left everything was perfect, the team at the hotel were very professional, friendly and helpful. A minute walk to Piazza San Marco yet so quiet, the hotel also has a jetty to arrive directly by boat. The decor is beautiful, hotel very clean and comfortable, breakfast in the ballroom was exceptional. We would certainly recommend Hotel Bagliona Luna to everyone.

Everything was perfect. We couldn't fault anything. We had a standard room which was very large, and spotless and had a huge bathroom with large shower and double sink. Toiletries were topped up every day. The breakfast was superb and went on until 11am meaning it was not a rush to get up. Staff were very helpful especially the breakfast staff and the concierge staff. No problem with the language. The front of the hotel is a very short walk to St Marks square and high end shops, including Tiffany & Co and Harrys Bar. A gondola station is right at the front door.

The view could have been better but in that part of Venice you can't avoid looking over other buildings. The price was high but for being so close to St Marks it is to be expected. No tea and coffee making facilities in the standard rooms. Our room shared a lobby to a master suite where the occupants used the lobby to leave their used room service trolley which made it awkward to exit our room if you had luggage. All very minor issues

Unique location, just next to San Marco! Good size and very clean room, very good restaurant, friendly and supportive team. The concierge team was very helpful, proposed a variety of restaurants all spot on to our requests and proposed and organized visits in places of interest. They were available to fulfill successfully any request we had.

The breakfast seemed simpler to what we expected. We would have liked more healthy options and a clear À la carte (you could order if you wished but was not clear the variety of choices)

What will make me come again to this hotel is the AMAZING staff- 6 star with their friendliness & "genuine" welcoming attitude. Location is SUPER. Concierge knowledgable & patient in answering questions & offering tips. Special thanks to Michele who made us feel real welcomed. Both ladies at the reception & concierge were nothing but professional & sweet. Thank you for a lovely experience.

It would have been good to have USB ports in the suite, as there were none. The size of the TV was too small. Maybe the management could consider a bit of an inner face lift for the rooms.