The women receptionist was exceptional and met us at the boat and escorted us to the hotel. She was so accommodating!

The day we left which was early morning bc they didn't have a taxi back later and we only stayed in Venice 8 hours. The evening receptionist male refused to assist us to the dock and I had to make 2 trips bc my husband was in a wheelchair.

Best located hotel in Venice! 50 meters from San Marco square, just a sotoportego away from the main street and one block from the Vaporeto dock! Super friendly staff gave us a complete map with all the great interesting spots to see in Venice and the bars with the best Select Spritz in town. The hotel has a nice rooftop with a stunning view of Venice and a delicious breakfast with fruits, croissants, cereal and good bread.

An excellent location just off St Mark's Square and only three minutes to the nearest ferry landing. A charming room facing the street which, although busy with pedestrians during the day, was quiet enough at night. The rooftop terrace was a welcome haven for a quiet coffee or sundowner. The staff went out of their way to be friendly and helpful, with sightseeing tips and anytime bar service to the terrace, dining room or bedrooms.

There was nothing we didn't like and we would not hesitate recommending this hotel to friends and family. We will book it again when we return to Venice. Four nights was not nearly long enough!

The staff were perfect in every way possible. They went over and above to anticipate your needs. Riccardo even helped fix my luggage handle bc Brics Milano did not have it in stock yet. Perfect location across from LV, behind Piazza SM, near the Post Office Philatelic Bureau and down the block from the gondola and vaporetto stations. The stone signage is on the ground and inside a courtyard. Cozy bright airy room on the 4th floor with French doors to a terrace and view of Venezia. Elevator to third with luggage help coming and going for the last floor. Terrific paint job, lovely Morano glass lighting fixtures and Venetian scenes for paintings. Nice size comfortable bed and pillows. Armoire with enough hangers and space sufficient to hang a week of apparel. Safe for valuables tho I used my suitcase. Full length mirror on back of armoire door. Desk, chair and fridge stocked with drinks to buy tho the welcome drinks and daily snacks of chocolate, Venetian cookies, fruit were delicious and free. Bathroom consisted of toilet, bidet, sink, tub and shower. Plenty of warm water, towels and heated floors. Sunny rooftop terrace for drinks and relaxation. Breakfast plentiful with traditional Venetian sweet breads as well as everything more Northern European. Nice mezzanine location. Hotel is the perfect location for all the events of Carnevale, viz. the balls, dinners, operas at La Fenice, dress ups, museums, churches, music…

Our arrival at the Hotel Firenze was wonderful and the staff continued a super level of service all the way through our stay. The bedroom was first class - very clean with a spacious bathroom. The bed was one of the most comfortable we have ever had in a hotel. The breakfasts were plentiful and very tasty. The location of Hotel Firenza could not have been better, being very near to a vaporetto stop and right beside St. Mark square. There were plenty of places to eat, within an easy walk. There is nothing that we can think of that we were unhappy about. We would highly recommend a stay at Hotel Firenze.

We were delighted with this hotel; it was small but charming and spotlessly clean. The rooms were lovely, with beautiful Murano glass lighting, attractive modern bathrooms, and thoughtful complimentary amenities. The Breakfast room was small, but had the typical choices for a decent starter meal including fresh fruits, pastries, and fresh coffee. The location was ideal, in the heart of the designer shopping district, within easy walking distance of fine restaurants and historical sites. The staff were consistently cheerful and attentive, particularly Claudia, who was a great help in recommending local culinary delights and attractions. Her fluency in several languages demonstrated her genuine pleasure in assisting guests. We regret that our stay in Venice was too short.

It's typical of Italy to have limited vegan options on menus. I had hoped to easily maintain my diet, but unfortunately, I found this to be challenging, not only at this hotel, but throughout the country

The staff were very friendly and informative of what to do and where to go. We were provided with a map that was talked through and highlighted for our information. The bed was very comfortable with a decent size bathroom and good shower.

Being English, we would have loved the ability to make a cup of tea in the morning. A very minor issue as room service is available. We would also have liked to be able to use media devices through the TV to watch a movie after a day's exploring,however, this didn't detract from our experience We would definitely stay again.

Excellent price, quality and location ratio. Very helpful staff. Clean and comfortable room. Good breakfast. Hotel is located 200 meters from vaporetto stop and San Marco square. Will be back!

The attention to detail, every single part is thoroughly though of to provide the most comfort. The staff was AMAZING specially the recepcionist that look a lil bit like a TV series star. Dont think it twice, the hotel is incredible and the staff will make sure you enjoy your visit. The photos show the room a lil bit small, but it is actually really spacious (and we got a tub!!!) Toiletries were exceptional, the breakfast was super as well. They teach you a lot about Venice and you know they love the place. That is something unique, I have not found anything like this in 5 different stays through Europe I dont have a single bad thing to say about this place, we are so looking forward to coming back ♥️

Nothing

Great location in the middle of high end shopping and close to the main square. Loved the little terrace on top of the building. View of all the rooftops. Breakfast was served in a small room. We pointed at what we would like off the breakfast buffet, and the hostess brought it to our table. Although breakfast was not served on the terrace, you could talk with front desk and order drinks to have up there. We were in a triple room so size wasn't too small. Although not alot of places for suitcases. Upon leaving, reception booked us a taxi Vaporato and walked us to the location a short distance from hotel.

Price was very high for 3 adults