Service at front desk was excellent, helpful and courteous and provided an in-room tutorial on some of the appliances. The atmosphere is private, calm and clean. The location is at the core of Haarlem. We did regrettably not have breakfast at your facilities because we are former residents and have many nostalgic and still available items to sample.But I'm certain it would be First Rate, as is our total impression of our stay..

Hazardous entry into shower / tub- IMO it needs a few anti-skids where one would stand/move around. The mini fridge could be a bit cooler. Otherwise everything was perfect All the time.

Excellent location, a short walk from the rail station. Very clean and quiet room, with comfortable beds, and good quality shower products. First class breakfast, with a great selection of cereals, breads, fruit, cold meats and cooked food. Staff very efficient and always a friendly welcome when returning to the hotel each day. Lots of good places to eat, and an excellent restaurant adjacent to the hotel.

Nothing, we would consider booking there again.

What can I say but go here instead of Amsterdam, and specifically this hotel over any other. Might be a ten minute walk from the train, but honestly, that's desired as the hotel is in the best possible location within the city center. Close to anything one might ever consider needing, from plethora of groceries to toys, clothes and restaurants. Probably the best place I've ever visited as a tourist, with an exceptional hotel at that.

The electric bikes in the city are a bit frightening, but apart from that, there is nothing to subtract from the experience.

Prime location.Staff trying to accommodate the guests.water coolers available on each floor.

Housekeeping needs some improvements and rooms need to get a little makeover. I had to call the front desk when housekeeping forgot to provide towels, the shampoo/body wash bottle was empty, umbrella was not available upon request.Room was specious but placement of furniture trash cans, coffee maker/ tea kettle was in strange arrangements. Staff can benefit from a workshop on how to assists guests navigating the city by showing the locations of the important sights on the map.

I loved the beautiful spiral staircase and the location within close walking distance of the river and all the local attractions. The room was comfortable and the staff friendly. You could get BBC 1 and 2 on the room TV and also sports channels.

The bar, though convenient, had no atmosphere. The restaurant and bar next door was more lively. We couldn’t get the coffee machine to work properly, although the fully there was a kettle also!

Well situated to explore Haarlem….near good restaurants and cultural venues…as well as shopping. Friendly, helpful staff!

It’s a long walk to the train station to catch the train into Amsterdam.

Breakfast was excellent, everything you could ask for. The location of the hotel was perfect for access to amenities, restaurants and main roads to visit other cities/towns. The staff were friendly and helpful and the rooms were very comfortable.

No parking, cost a lot of money to park in the public car parks, wonder if the hotel could arrange some concessions.

The location could not have been better. We were just meters away from some of Haarlem's best restaurants. The staff were friendly and helpful. The room and bathroom were spotlessly clean.

The mattresses were a bit on the soft side, though we slept well enough. The room was smallish though manageable. The view out the window was into a neighbor's work room, though that had its interesting side.

Great location as it was in the middle of the old town next to the church. Lots of restaurants and cafes nearby. The room was comfortable and clean and the staff were very friendly and helpful. Breakfast was self service and good with lots of choice. All the staff were very welcoming and helpful.

A very small issue was that the extractor fan in the bathroom did not turn off at all. As the door to the bathroom was glass and did not shut like a normal door you could hear it in the bedroom. I did ask at reception if we could turn it off, unfortunately not.

Location was excellent - very close to city centre and riverside. Bedroom and bathroom were both quite large. Staff were very friendly.

We didn't have breakfast at the hotel as it cost €20 per person, which is quite a lot as we only have a coffee and a croissant. The noise from bars outside on Friday and Saturday night was terrible and went on until around 3:30 am. If possible, avoid rooms at the front of the hotel.