I stayed there for three nights. The hotel is conveniently located close to the station and it takes approximately 20-30 minutes by foot to Kenroku-en. A bus is going from the station as well. The room was very clean with all amenities and quiet. I very much liked the wall decoration in the style of washi paper, gave the room a cozy and a little luxury appearance. The breakfast with local specialities is awesome and you should definitely try it when staying there! But what I liked the most were the friendly and extremely helpful staff members. They helped me with every question I had and especially with timing and shipping a parcel to Haneda airport. Again, thank you very very much.

Nothing, all was good.

The hotel is only 10 minute walk from the station. The room seems to be small at first but it is clean and has everything you need, even a coffee/ tea machine, very comfortable. It is very near the railway but for me the noise is acceptable. The staff is friendly and supportive. Although we checked out in the morning, our train schedule was late in the afternoon, we could leave our luggage there to go out and get back later, it's so helpful. I feel lucky to have booked this hotel, my family members felt also comfortable staying at this hotel.

Hotel was very close to the train and bus stations, and made it very easy to go on day trips. The facilities and amenities offered in the hotel room and public areas were fantastic. Comfortable bed and clean. Bathroom was larger than most in Japan. Stayed in a room facing away from the train tracks so barely heard any noise from the trains.

Great view from 13th floor where they have their reception as well. Free coffee and tea also available, so one can sit there and enjoy the view with their free drink. We sat there for an hour or so as we had nothing to do while waiting for the next shinkansen.

Staff is not that great, some are kind and professional but some are not. When I requested them to make a change to my booking, I straightaway got a very RUDE "dekimasen" which means cannot do in Japanese. I called again to say that I booked via Booking.com then the same person asked me to wait and he could change the dates. Also, on checkin I am guessing it was the same guy who looked in a rush for us to understand all the details, felt a little awkward. Location is a bit far from station. 8-10 mins if moving with a heavy luggage.

Location is great, around a 5 to 7 minutes walk from the train station, and a 4-minute walk to nearby convenient store. Bedroom is very well cleaned and has no unpleasant smell. Staff is decent and helpful.

Due to its location, it's inevitable to hear a bit of the railway noice.

Great location.. easy walk to train station and two great shopping centres. Complimentary coffee machine on the 13th floor. Nice to sit and look at the sites with a hot cuppa. Staff were very helpful and nice .. though limited English.

The pillows were extremely hard (as are most in Japan)

The hotel can easily be reached from the train station, it is a quick 5min walk. The check in went smooth and without any problems - reception is open around the clock. The hotel is eco-friendly and will not clean your room every day. However, fresh towels are hung on doors each morning for those who need them. The room was clean and spacious enough for two people on a short trip. People with large suitcase might have to rotate a little. The beds are the most comfortable. Each room comes with a small fridge and a coffee/tea maker.

Sometimes trains could be heard in the room. This was due to it facing the train tracks. Since trains do not run in the night, the issue wasn't as bad and was easily resolved by the use of earplugs.

Overall comfortable and good service from staff. Good location near station and associated shops and restaurants. Japanese set breakfast was good.

Parking is a bit hit and miss as it relies on finding nearby parking as only a few spaces at the hotel. But there are a couple in short distance. The laundry facilities are limited to two machines with no baskets etc and difficult to get availability for use. So feel it is kind of overstated to claim the facility on listing without qualification.

Good location. The traditional Japanese breakfast was expensive and tasted average. However it was a good experience. The hotel is pretty roomy. The staff was friendly but the manager was pretty stern.

If you don't buy breakfast, you can sit in the sitting area during breakfast time.

The location was perfect. Close to the bus/train station and shops. It was very convenient.

The entry off the street to the lifts had me worried. It didn’t look inviting at all. Fortunately once we got to reception on the 13th floor we had more confidence it would be ok.