We didn’t use any of the facilities other than our room, but we were very impressed by our stay here. Very friendly staff and smart, clean and comfortable reception area and room. The pillows and bed were more comfortable than ours at home! Very safe place to stay- no concerns at all. Able to use an iron from reception on request, and our request ( at time of booking) for a room with a view was met, with a great view of the church at the top of the hill. All lit up at night too, which was lovely! 5 to 10 minute walk down slight hill to the Vieux Port, so the location was perfect.

Nothing really! Just for us to have had longer to stay and enjoy the accommodation and city.

Very welcoming and efficient staff - checked-in with a smile by Melanie who spoke excellent English. Quiet room requested and supplied. Spacious and comfortable room, good to have fridge (for fresh milk for morning tea) and kettle. No noise from adjoining rooms. Breakfast room light and spacious - good choice of foods and a bonus to find loose leaf tea and teapots 🙌😃. Only 10-15 minutes walk to station.

Couldn’t adjust air-conditioning- locked on ‘winter heating setting ‘ - room was very hot even with thermostat on minimum possible. Streets alongside the hotel are busy and noisy even at night (but that’s the price you pay for a location close to the old town, harbour and station). Very noisy street cleaning in the early hours. Double-glazing helps alot but light-sleepers may need earplugs.

The hotel is in an excellent location, right in the heart of the city and within walking distance to the port, Vieux Port, and many of Marseille's key attractions. It is also conveniently accessible from both the train station and metro. The hotel serves a very good breakfast and the staff is extremely friendly and helpful. The hotel is modern, comfortable, and although located on a busy street, there is no discomfort from the noise. The rooms are spacious and well-designed. I had a great stay here and would definitely choose this hotel again when visiting Marseille.

Nothing

Beautiful and newly designed rooms- perfect location- the staff especially Arden the reception manager are wonderfully available, kind and professional. Arden went out of his way to get me some snacks at midnight when the restaurant was closed. All of the staff have gone beyond their duty- the extra mile to be helpful. This hotel is not located on the touristy port so it is a really hidden gem. And only a five- minute walk to everything in the centre . I will come back.

Shame that their restaurant and bar are closed on weekends.

Great location, pretty building, comfy bed, modern and tasteful decor. Good quality toiletries, housekeeping and change of towels every day. A lovely receptionist. Great market and cafes around.

The AC in our room didn’t seem to work. It was too hot and stuffy (even though it was January) and the windows were permanently locked. We were sure we just had to wait till it cooled down, but after a stuffy night we were told we had to request for a temperature change… on the reception. Still, it was the same. Also, a few hairs on the bathroom floor which weren’t ours.

Unlike some of the commentaries in here, we loved the neighborhood, there was even a local tunisian bazaar very nearby. Yes, you should be a little bit careful at night because sometimes there are beggars on street. But the area is generally safe, it is on the most central street of Marseille Vieux Port and very close to all public transportation. Room size was quite sufficient and even though there was noise from the street, you dont hear anything if the windows were closed.

Only improvement we suggest is the pillows, they were too thin like a paper.

There was a sense of quality from furniture to accessories. You know nothing will fall apart if you touch it. The room was cosy and warm. The bed was perfectly made and perfectly firm. Nothing extravagant, but everything to the point.

Minute details would be: - descale the top shower head. I had to jiggle gently each rubber tip to have a nicer flow - consider a small hand towel on top of hair/face and body towels - consider a towel rack: the one formed by the under sink feet is too low: the body towel folded in half almost touches the floor

Firstly, I didn’t catch the staff members name but during my stay I lost my wallet and the staff member helped call the bus company I lost it on and couldn’t be more helpful. Lovely person and so kind. Every member of staff was very friendly and helpful. The room was lovely and very clean and the beds were super comfy. Location near to the port and many transport options.

Not really the hotels fault but the surrounding area was a bit unnerving at times, didn’t really feel like travelling through at night. The air con didn’t really work very well so it was rather hot when trying to sleep.

The location was excellent and the room was very comfortable so I slept better than I usually do! The staff all spoke good English so it was easy to arrange to leave the baggage on my departure day and return later to collect it.

When I arrived I found it very difficult to find where to place the keycard in order to put the lights on. The room was in total darkness as all the curtains had been pulled. I had to go and look at one of the rooms which was being cleaned where the door was open in order to work out exactly how to place the card. The only other issue was that the staff were rather slow in clearing the tables and replenishing the food at breakfast on both the mornings I was there.

My room was very clean and nicely decorated. The bed was spacious and very comfortable. The woman at front desk when i arived did not speak very good english so it was dificult to comunicate but every other receptionist i spoke to throughout the rest of my stay were super friendly, i do want do give a special mention to Ryad because he provided 5 star service everytime i had any questions or requests. I would definitelly stay in this hotel again.

Location was great for exploring but as you can expect being right outside the tram stop sometimes it felt a bit too much buzz around. I didnt need to open my windows so it was not an issue but i can imagine it could be a bit noisy on a hot day as the aircon seemed to be set on a certain temperature and i could not figure out how to change it (the screen just showed a lock sign everytime i tried to press buttons to change the setting/temperature)