I stayed here during my hospital treatment, and I couldn’t have asked for a better experience. The location was incredibly convenient—just steps from the hospital—which made a stressful time much easier to manage. The staff went above and beyond to accommodate my needs, allowing an early check-in and assisting with parking without any fuss. They were warm, understanding, and genuinely caring, which made all the difference. The facilities were clean, comfortable, and well-equipped. I truly felt supported and looked after. Highly recommend to anyone needing accommodation near the hospital.

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Absolutely loved our stay here! The rooms were spotless – you can tell cleanliness is a top priority. The staff were amazing, super friendly, and went out of their way to be helpful and accommodating. The gardens are beautifully maintained and really add to the peaceful atmosphere. The BBQ area was clean and well-equipped, making it a great spot to relax and enjoy the tropical vibe.with beam scooWith beam scooters out front handy to go town as you can only park then in allocated parking zones

Nothing to say bad about this place will definitely be coming back

Really like the apartment with full fledged kitchen with all utensils, pots and pans, clean towel, laundry everything was there, felt like home, could eat out as well as cook. All rooms had aircon, which was so good. The most important things Jenny and Royce are really friendly and went out of their way to help us in everything about the area and attractions. It was our first time in Cairns and we are glad and lucky we stayed here.

Nothing to complain of.

Reef Gateway Apartment is always a home away from home for me and my family. The green environment, hospitality and location from the hospital has been very much appreciated by me and my family. My dad was medivac to Cairns hospital last September and after he got discharged from the hospital, my mum managed to find accommodation for them both at Reef Gateway, which was literally a minute away from the hospital and very conveniently located. Apartment 4 at Reef Gateway will always be special to my family, and it brings many emotional memories for me, having dad there after being discharged from the hospital. Royce and the team were fantastic in taking care of my parents and us, making sure we were comfortable and felt right at home. The extra little details and touch, such a providing Moccona coffee; medium roast blend, my mum's favorite coffee blend, and even adding a rice cooker. It's the little things that have the biggest impact and is felt and appreciated. Come January 2024, time for my dad's review and of course we booked for Apartment 4 at Reef Gateway. As always, Royce was ever welcoming, ever smiling, and always going out of his way to make us feel at home. Royce has become like family to us, him and the team are always greeting us with a smile to make us feel comfortable and attend to our requests. Big thanks to Royce and the team at Reef Gateway, we wouldn't choose any other place to stay in when we next visit Cairns. Thanks and Warm Regards from us, The Liko's

Two bedroom apartment is air conditioned, clean and comfortable - white bed sheets, plenty of pillows and bath towels. Laundry facilities and generous kitchen area in the apartment, with a large fridge. Wi-Fi and latest technology for streaming to the TV plus in-room amenities make for a pleasant stay. Short walk to Cairns central cafes for coffee or breakfast, many restaurants and pubs for lunch and dinner are close by. Arrange a day trip to enjoy the many family friendly attractions around Cairns. Walk or ride along the foreshore Esplanade to the lagoon and marina. Across the road to medical and health facilities.

Nice big 2 bedroom apartment, a bit tired looking compared to the pictures, but perfectly adequate and good value for money, we were also allowed to check in early which was really helpful, lovely staff. I'd recommend reef gateway, to anyone looking for a reasonably priced 2 bedroom apartment with pool access.

We had a problem with noisy neighbors on the first night, but after mentioning it to the reception the following morning, we had no trouble afterwards.

I liked that it is an apartment and has all amenities ( kitchen, laundry etc). It is well serviced and has very good wifi. I was able to have work meetings online. The bed was very comfy. Overall the apartment was clean and tidy.

I had the ground floor apartment. I noticed that the grill sliding door's lock was broken. I was not able to securely lock the outer door. As for the inner glass sliding door, it worked fine. I did report this to the team. Otherwise, I though it was a great place to stay. I travelled myself. Next time, I hope to bring my family there.

The bed and lounge was comfortable and the unit was nice and bright and airy. It was well appointed with everything you need. The tropical garden and pool were both lovely. The complimentary chips and chocolates were a nice touch. The secure parking was really good and easy to access. Checking in and out was really easy too. Good communication from the staff before and after the stay.

The art work and placement really not good, the fluoro in 2nd bedroom flickered and the dishwasher was full of clean dishes so i had to unpack it and it smelled unpleasant. The drawers and cupboard utensils were pretty disorganised. The back security screen is a little hard to close and lock.

Excellent customer service. Our flight into Cairns was delayed and they had us all sorted for getting into our apartment seamlessly, even though it was almost midnight. We had a cruise to the Great Barrier Reef booked on the day we checked out and they kindly stored all our luggage so we wouldn’t have to leave it in the car all day. Beds were comfy, extra blankets provided. Lots of space for our family of four. Great location with secured parking available.

Nothing.

I liked the location, close to Cairns Central and the Esplanade. I liked the closed in parking also. The room we stayed in was close to the front entrance also super convenient for a big family and we had a baby travelling with us also. Aircon was great also in the Cairns heat!

More towels or floor mat for one of the rooms, the shower was quite open so the floor kept getting flooded.