The rooms were clean and functional. Having a small kitchenette was a bonus. Staff very nice and friendly. There's a small group of shops approx a block away which is very handy. 2 convenience type stores, supermarket, pizza etc. The bakery was very good. Walking distance to 2 bus stops - only a 5 minute bus ride into the CBD or a 10 minute walk. Excellent hotel across the road "Cock & Bull" - great meals. We found all the staff to be very helpful and friendly. Bonus of being able to have tea, coffee and juice each morning plus muffins etc in the guest lounge - free of charge. We would stay again.

- drying rack in the room - free muffins and scones in the morning, free juice+coffee until around 8 pm - friendly, helpful staff - nice, cozy, spacious room - comfy bed, pillows - brand-new fridge - lots of brochures at the reception - coin-operated washing machine and dryer (4 dollars each) - you can get change at the reception - screen on the windows + seal under the door - bugs can't get in - nice common area - close to basic grocery stores, restaurants, bus stop

- don't disturb sign always falls off the door handle - Wifi signal was often weak - frying pan+microwave were in bad condition - noisy in the mornings (cars leaving, housekeepers working) - only problem if you want to sleep in (it's fine in the evenings) - you can't close the windows completely -A/C should be cleaned - it was a little smelly and dirty

The staff were friendly and made my stay very comfortable. They made sure my needs were met. The cot looked very comfortable for my llittle one and I loved the little towel and soap that was added in her cot, made our stay extra special.

The noise from the other guests staying in the rooms next to us and the other rooms upstairs. As they were making a lot of noise coming and going. Also making noise shutting their room doors and talking very loudly as they pass my room. Also dragging their chairs so loud and it was after midnight when this happened. This caused us to not get any good sleep. The guests who had cars were also coming and going a lot at night and it made it hard for us to have a good night's sleep.

This 3-star accommodation was tired but we thought the motel may have been undergoing renovations (unsure though). Changes of towels was easy if wet ones were left on the floor; we were provided with daily top-ups of team coffee etc. The location was on a good bus route and the Cock and Bull Irish pub was a very good bolt-hole after a day of excursions. There was daily surprise for guests of a free muffin and biscuit at reception.

One staff member in particular was quite off hand and non-friendly but the others ranged from friendly to extremely helpful.

The room was clean and comfortable and well supplied with coffee, tea etc. Air-conditioning worked ok. A nice touch was the guest lounge beside the office. it offered free tea, coffee, juice and scones during the morning. I should mention that I was running late for check-in due to missing a connecting flight and was worried they would be closed when I arrived. I rang and they advised if I was late they would leave the key in a lock box out the front of the office and text me the access code which was a relief. All in all I was very happy with the stay and will book again on my next trip to Cairns.

Nothing. Everything was fine and no complaints.

I like the ground apartment better. We always enjoy the location and pool area. The grandchildren really enjoy the pool area. It is very relaxing and the car parking is excellent as well. I greatly encourage the Cairns City Palms to public. The Bus Stop is just across the road as well.

The air-condition did not get cooler in the master bedroom. We cannot login into Netflix because the language is foreign language. It was not in English. That was the downfall. I would recommend if the office staff to check the TV (Netflix) stayed or tuned back to English.

Location. Short drive from the Cairns airport and Cairns Central shopping Centre. Restaurants in walking distance. Enough room for us, 3 adults and 1 child to rest comfortably. The flowers to decorate the clean towels were pretty. I only had a chance to see staffs when we checked out, but she sounded really lovely. (My company checked in and they said the staffs were lovely too.)

I didn't like clean towels were on top of bed runners which was originally made for people to put dirty shoes and suitcases.

Second time we've stayed at this property, the rooms were clean and well appointed. Proximity to the 'Cock N' Bull' is great with the meals and drinks being very reasonably priced. Location is approximately 1.4 Km from the city and we really like the location. Pool is great as well.

Towels are not permitted off the premises and this is understood but perhaps some towels can be put aside for guests to sign out for use at he beachside

The accommodation was really clean, and our room was very spacious with a full kitchen. Free tea and coffee every day. Staff were very friendly and helpful. Happy to give us extra tea coffee, salt pepper whenever we asked. A good location for the price, around 20 mins walk to the main centre. You are 2 mins away from some fast food places, liquor store and small grocery shop.

Our oven didn't have any symbols on it 😂 so we couldn't work it properly. We asked reception who weren't sure as they've been like that for a while. It made us laugh but it was a little annoying.

Was clean, quite big for the 3 of us, comfortable beds and in good conditions. I would recommend it. We only stay one night and we got there in the evening so I can't rate breakfast because we left before 7.30am.

We liked everything. But we literally only stayed the night and left early morning. Can't rate breakfast or any other facility. It is 20min walking to The Explanade. Good for a night walk, but not super close. We didn't mind though.