Really friendly staff who never rushed you. One gentleman, Steven, who checked me in, recommended I upgrade to get access to the club lounge, explaining that it really was 'something special'. So I did, and he was correct! The Club Lounge on the 43rd floor is spectacular. A huge space, plenty of refreshments and snacks, breakfast and a light early dinner, and plenty of working space too if you need it. I highly recommend you upgrade.

The rooms were a little dated and there was no slippers or robe in the upgraded room. But these things are minor and next time I will just bring a robe and slippers

the location is the best and the bedroom was spacious for 1 person/2 people. close to everything.

no proper breakfast buffet...I think is a new tendency in hotels, but for the price having to go out for breakfast is not something I expect for a hotel of this name and level.

I really loved the room! The view was amazing, and I loved the bed and the room itself. The layout was simple yet elegant, everything was clean and very comfortable.

I didn’t enjoy the breakfast experience at all. On the first day, I waited about 30 minutes before anyone brought the menu or took my order, and even then, the food took a long time to arrive. The service was very poor during busy hours, so on the following days, I went earlier in the morning (6h30) to get better service.

The property is in the heart of Toronto Canada, close to every landmarks and walking distance, such as CN tower. Ripley’s aquarium, Roger’s center and food restaurants. Customer service was there, very polite and hospitable staff from the moment I checked in, explore the property up to checking out. Monica, from service desk was very helpful, accommodating and friendly when I was checking in and answered my few questions. She gave me the best view on my room which was facing the famous CN tower. I would definitely stay here again and would recommend this property to my friends who are planning to visit Toronto Canada.

Nothing. Everything is perfect for me.

Excellent location, within walking distance of CN tower, Rogers Centre, and about 15 minutes from bay side to catch water taxi over the The islands. The swimming pool is lovely after a days sight seeing, with towels supplied. Excellent cleanliness of the room, and great black out curtains for a great nights sleep.

For this level of hotel which accommodates tourists we were surprised to find there was no concierge. We were trying to organise a hire car for mid week of our stay. there are multiple rental car agencies, but the local one had no cars, and is difficult to find, so use the internet and collect from Airport.

The gym , pool and lobby area are great. The room was quiet , spacious and comfortable too. And the location was perfect for me. The staff are great too.

The shower water pressure is low and the electrical wiring arrangements in the room is not in keeping with the Sheraton brand. Oh and the price seems high for what it is but also is in keeping with other downtown Toronto hotels.

This hotel is situated in a perfect location in the heart of downtown, making it convenient for exploring the city. The beds are extremely comfortable. The pool is fantastic, especially on sunny days, and the lobby is vibrant and interesting. The valet parking is convenient (it's so pricey though). Additionally, the guest service is excellent, with friendly staff ensuring a pleasant stay.

The outdoor pool water is cold! On the first day, which was cloudy, it wasn't pleasant, and we couldn't enjoy the pool. The next day was sunny, so we finally had a good time in the pool. The room size is a bit small. Additionally, my 5-year-old couldn't reach the faucet handle. While I understand that the hotel can't change their design, I suggest adding steps for rooms with kids when making a reservation. This small addition would greatly improve the experience for families with young children.

Overall a good hotel, the downside is that the windows on the 41st floor are dirty, looking out onto the courtyard, it looks like they haven't been cleaned for a long time and I noticed it at dinner, the upside is the comfortable, soft bed, the staff is polite, always smiling, entertainment shows and discos are warm, cozy (although the room was cool (maybe I need to know how and where to turn on the heat) and the TV didn't work, I couldn't connect my phone, their YouTube. Overall good. Thank you.

I was very pleased with the welcome at check in. I had called in advance to ask if we could access the pool before check in and they said that it shouldn't be a problem. When I arrived, check in line was a little busy, but while Marc checked me in, I again asked about using the pool before check in (since I arrived at 1pm and check in is at 3pm). He was so nice about and even said that he had a room ready with a better view and that he could check us in so that we could leave our stuff in the room and head to the pool! It was such a great gesture, and we were so grateful :) The room itself is simple, not overly modern, but was spacious and clean. The bathroom is a generous size. The ice machine on the 17th floor wasn't working both times I visited, but not a big deal, I just got ice from a different floor. The amenities are fantastic! We booked the hotel mainly for the pool, and it did not disappoint! It was a bit busy, but that was expected on a long weekend. There were also a lot of lounge chairs which were just a bit away from the pool. Area was well maintained, and there was always plenty of towels. The gym was bright, clean and a good size with lots of new equipment. My friend and I really enjoyed the Peloton bikes! The change rooms are also well attended. I remember walking through the Sheraton years ago and it's gone through a massive overhaul. It was a beautiful hotel before, but now it's even more inviting - bright, contemporary and light - it was a beautiful stay! It's also located to many things and very walkable! I would absolutely stay here again and recommend it others! Great value for downtown Toronto - especially if you can make use of all the amenities.

Fantastic location, 8 min walking distance from Union station via Path (tunnels), or 2 mins from a subway stop. Nice lobby area to sit and chill, with a good garden view. Very nice pool. Dual citizen restaurant in the lobby had good offerings for a nice dinner.

Poor shower, at least for our room. Despite all our tries , only 1/4 of the water was coming from the shower head, and the rest was directly going to the bathtub via the tap at the knee level. Breakfast not included. There are good options nearby.