Location was great. An easy walk from the railway station, even with large suitcases.

We were on the second floor but once on L2 with the lift we had to get our luggage through a door up 3 steps and down 3 steps like over a hump. Then through another door to our room. It was a bit like an adventure course to get to our room. We each had 23 kg suitcases; a carry on and a backpack. It wasn't an easy trip. The elevator took only one of us and our cases the other had to use the stairs. We are in our 70s. Experienced travellers. We are used to humping our cases.there was no porter to help us with luggage, OK but.... I think they should have realised when they saw our luggage, which they stored for 2 hours before we could access our room at 1500, that someone would have twigged at the dilemma.

We stayed in the Lord Armstrong suite. The room was spotless, bed comfy and the hotel was in a great location. We normally stay at one of the larger chain hotels which cost more, following our stay here I don't think we would return and would definitely stay at Grey street again. The staff were also lovely and accommodating.

The only things for us which were potential down sides (wouldn't go as far as saying dislike) was the lighting in the main room was quite dark which made it hard for getting ready. The water pressure in the overhead shower wasn't great and the the smaller shower head just got water all over the bathroom. Definitely not enough to deter us from staying again.

Finding the hotel was easy, as was the location of the car parking. It really isn't far from the parking so please don't let that put you off. The greeting from reception was really warm and welcoming. I had been upgraded which was a treat and so despite getting there fairly late I was able to treat myself to a lovely bath with surround colour and relax after a long day and drive. Bliss! The bed was super comfortable and I slept like a log. Rare in a new place. Breakfast was also exceptional and I would highly recommend it. Overall I was sad to leave and will definitely be returning. Next time will be social rather than business so that I can stay longer.

To be honest, I can't fault anything with the hotel. Everyone was really nice and welcoming and it was a pleasure to be in their hotel.

The property is very well situated amongst restaurants, bars and shops. We stayed in the Lord Armstrong Suite and it was fantastic. The room was very spacious and had all of the amenities that we could have wanted. The bath was great and meant that we didn’t even use the large shower. The bath was surrounded by led mood lighting and was an extremely nice touch as it gave the bathroom a relaxing ambiance. The room was cleaned every day and everything was replenished including the biscuits that went alongside the tea and coffee. We booked for the romantic package that includes a bottle of fizz and flowers on the bed. This was extremely nicely presented with the bottle in an ice bucket waiting upon our arrival as well as a small box of chocolates which was a very nice touch. We also ordered the breakfast basket and the service here was very simple and confident. We simply filled out our breakfast order the night before and hung it on the door the evening before and a lady came the following morning and delivered it at the time that we had specified (10am). The food was lovely. We didn’t go in the hotel bar but when we walked past it it seemed like a really nice atmosphere with music playing. The room was very well sound proofed and we didn’t hear anything including neighbours or outside. The room also included a safe and a mini fridge which were handy to have. We left our bags with the hotel a couple of times as we checked in early and checked out a few hours before our train. The staff were very helpful and accommodating with this and it made the trip much more relaxing.

One of the bed side lights didn’t work independent to the main light and one of the main lights didn’t work so I’m not sure if these were connected in some way. Also, we stayed on the fourth floor and some of the decor on the walls was slightly dated. There were white and green tiles which I think had been left over from the previous decor.

Proper blackout curtains, v comfy bed, plenty of space, staff v helpful, rooms were quiet despite the bar being open late and the main road. Was able to dine at the attached restaurant on zero notice on Friday night, room serviced daily. Fulfilled my rqst of having a shower cubicle in bathroom over a shower over the bath. I need that due to my mobility issues however as I'm also a obese person, I couldn't actually fit inside the cubicle to shower. So did not want to cause a fuss after making such a specific rqst. So washed using the sink n scrubbing down.

The location, friendliness of all the staff, the decor of the room & bathroom all amazing. I went for the bigger bed because they don't do singles, it was huge & we slept like a dream so happy. Loads of extras shampoo, conditioner, shower gel, non slip shower mat, towels, hand cream, iron & ironing board, hairdryer, kettle, tea, coffee, sugar, milk, tin of local water. We had street view which was nice but also noisy at night. Old building so lots of steps but they have a lift but still steps once you get to your floor. The chambermaid were so friendly & helpful.

Room 24, I found the kettle being kept in the wardrobe a bit weird it needs to be on the desk. The shower door leaks plus you could do with a grad rail for safety. All the doors in the room bang shut so you can hear them close in the rooms next door.

Lovely hotel in the city centre, near the theatre and plenty of bars and restaurants and only a 10 minute walk from the station. My friend and I stayed 3 nights in a deluxe twin room which was very spacious, nicely decorated and clean. The bathroom had a bath/shower but needs a grab bar as tricky getting out, White Company toiletries provided. Complimentary water, also my favourite Ringtons tea bags, coffee and biscuits were provided daily. Staff lovely and friendly wouldn't hesitate to stay here again.

The location is excellent. Half way between the city centre and the quayside so you can walk to either in a couple of minutes.

We were in Newcastle for our wedding anniversary and decided to book a suite. The hotel and room were nice but the extra money for the suite wasn’t worth it. Our lounge area was tucked in behind the dressing table so we couldn’t see the tv and relax from here. The chairs were really uncomfortable as well. We were supposed to have slippers provided but there weren’t any and the shower doors leaked.

was offered a walk in shower over a shower over bath upon rqst at booking(needed for my mobility issues), room was well appointed. warm, dry, very comfortable bed despite being 2 singles pushed together. the associatied bar/restaurant made fabulous breakfasts and meals. and the room service menu was excellent and generous portions. located close to train station by foot.

room was not serviced after first night, received a note about this. would have preferred charging points bedside but has different sockets. on the Sunday evening, could not order food after 8pm.

Comfortable beds in well appointed room. Plenty of plug sockets. Good location for our needs. Lovely staff who were friendly and helpful at all times.

Lighting. Difficulty in using mirrors in a good light. Quite noisy at night,. even with the windows closed. The hotel has a policy of minimum 2 night stay if staying on a Saturday. This in itself is not a problem, but the fact that when booking, I was not made aware of this by booking.com. It says I could change my booking at any time, but did not point out the restriction. I have tried to email this separately but unsure whether it has been received.