The room was superb although we got what we paid for. The breakfast was a set breakfast but the overall ambience of the place was very good.

When booking you express "a preference" for the room you want ie twin, double or accessible but despite a considerably high level room rate for the area there are no guarantees. Surprise, surprise when we got there all that was available was an accessible room (which im not a fan of), however shock horror for another amount of money we could get a higher spec room with a few nice touches in it. I wouldve preferred to just get the room that I wanted to book in the first place.

The location is excellent, right next to Victoria Station, trams and buses just a short walk. Shops, bars right on the doorstep. The room was bright clean and spacious. the staff were very friendly. The shower was huge.

The only thing I didn't like was the fact that breakfast wasn't included in the price.

The moment we entered the hotel in Manchester we were greeted by a lovely staff member called Kaya. She was so lovely as I was so anxious and she made me feel completely at ease. My partner and I have never been away together in 20 years we've been together and this was our first hotel stay. It was excellent. So clean. I felt like I was living like someone that is rich as the hotel was luxurious. In the morning we had breakfast and we were served by a lovely lady called Tiffany. She was chatty and made us at ease as we were anxious. She did everything she could to look after us. My partner and I have booked to stay again in December

I don't have any complaints. I loved it all.

The room was very spacious, we were on the 4th floor and we did not feel disturbed by the tram or the trains at all. though the Hotel is directly next to the station. Everything was easily reached by foot, the staff was very helpful in answering questions about locations and shops, we felt being welcome from the first to the last day. Storing luggage before and after our stay for a couple of hours was no problem. Booking a time slot for breakfast did not disturb us like other guests mentioned here, good variety on breakfast buffet and also the a la carte breakfast. It did not make any difference whether we had breakfast during the week or the weekend, the staff was quick and friendly, the food was hot, what more can you ask for?!We liked the choice about having fresh towels and room cleaning not every day, thinking green gets our thumbs up any time! Getting fresh towels in between was no problem at all. The water in the shower was holding the temperature the whole time which was fantastic, no changing from hot to cold during the shower and the walk in shower is great. We did not hear anything from the guests next to us or from the corridor, it was very quiet. In total we had a very pleasant stay and can only recommend the Indigo Manchester. We would book it again, should we visit Manchester another time.

The beds were a little on the soft side, but that is our personal preference. What we did not like was that there is no chance in using the stairs to get up and down, one is forced to use the lift. We don`t like lifts at all and prefer using the stairs, the little extra exercise would have been welcomed by us. The ac was a little on the noisy side and the windows didn't open (due to them being french windows we presumed), but we didn't notice that after night 2. The room was clean but a little dusty in places. One minus was that one evening 2 out of the vegan/veggie meals were out, so there was no great choice. But what we got was tasty and served quickly with plenty excuses from the staff.

Facilities, helpfulness and courtesy of the staff , location, cleanliness.

The only complaint was the service at breakfast. We booked for 0945, our order wasn’t taken until 1005 and we still hadn’t received it by 1030! Complained and we got it ten minutes later. Accept the hotel was extremely busy due to Peter Kay at the Arena but the chaos at breakfast needs to be addressed, there must be regular concerts at the Arena at weekends so surprised to see this happening. Replenishing of food at the buffet, side plates and mugs was particularly poor. This was the only dissatisfaction with our stay.

Really helpful, polite and friendly staff. Excellent location, right in the middle of everything. Discounted parking was helpful. The hotel was tidy and clean & the rooms were well looked after.

There was a mix up with how many rooms we booked and this meant we ended up with a double and a twin. We didn't mind but it wasn't what we were expecting. The hotel were also extremely busy and so some things were missing at breakfast but were not compensated for. The staff were very kind and apologetic, but the kitchen staff could have perhaps provided extra mushrooms or something to compensate for the lack of other items. This would have helped us feel like breakfast was worth the price.

We had a concert and wanted a great located hotel, this is the first time we have stayed at this hotel and honestly wished we found this hotel sooner, the location is a 10/10! The hotel was clean and lovely inside, they had their own bar which was lovely to have a few drinks in too! Can't fault it, the room was spacious with a comfy bed, really liked the waters in the fridge, nice touch! The only thing I would say let it down was breakfast and no parking for the actual hotel,with regards to breakfast I filled the door ordering system on the paper door hanger in before the time specified and it wasn't even taken, therfore no breakfast, abit of a let down as I was starving when I woke up! Would use this hotel again, perfectly situated!

From the moment we walked in, we were made to feel very welcome. The lady who checked us in, Kaya (apologies if i spelt this incorrectly), was so warm and welcoming. We were lucky enough to be upgraded on arrival. The room was clean and comfortable and had everything we needed. We ate in the restaurant for dinner and breakfast. The food was excellent, as was the service. I highly recommend the Sticky Toffee pudding. It was divine.

Honestly, we don't have any complaints at all.

The room was lovely & clean Ideal for the AOARENA so felt safe Reception were very helpful Yes a lovely hotel 🏨

The little cafe attached to the reception of the hotel although looked lovely ,I was so disappointed with the food we both ordered a cooked breakfast as soon as we sat down she fetched the breakfast out so was not cooked from fresh everything was dried up what was supposed to be a poached egg was more like a hard boiled egg you could see the food had been well cooked before the order absolutely disgusting really needs looking into as it spoils your lovely hotel I really was expecting it to be of a higher standard 😒

I can’t rate this hotel and its brilliant staff highly enough! Situated in the most convenient spot for Victoria railway station,the Cathedral,Print works and Arndale..it’s a very short walk to all. The reception was very impressive. The lady who checked us in was outstanding. Warm,welcoming and really went out of her way for my disabled partner. Absolutely first class. The room was beautifully clean,spacious and very well equipped. The only negative thing I can think of is that I didn’t book another couple of nights!!!! Totally recommend this hotel and its wonderful staff to all! We will definitely be returning!!

Nothing whatsoever.