Friendly staff (aside from one...!), cosy rooms, good value. Location was perfect. The only issue was the rooms were not great in regard to soundproofing - so you could hear tvs, people on phones and those who walk around the room like they are wearing boulders for shoes 😂

Lovely hotel, just 5 minute walk from tube or bus stations. Few pubs and restaurants within walking distance.

Room was to warm when arriving, thermostat was set to 24, once reduced to 18 room was a lot more comfortable.

Location, staff, beds , clean

First night i stayed in a rather smaller room, that was too small, also near the cleaning staff room, so it was loud at times especially you could hear them speaking or slamming the door

The hotel's location is exceptional, safe, and conveniently situated near two metro stations, restaurants, shops, Kensington Park, and Notting Hill. The staff is fabulous; although I only recall Anna Lisa's name, every member of the team was outstanding. During my check-in, I arrived early, and they kindly provided me with a room initially. Later, they requested that I move to another room featuring a large window, which was a lovely touch.

The breakfast room is quite small, and I would recommend expanding the variety of breakfast options available.

Location, good breakfast, overall good impression

The bed wasn’t comfortable, and neither were the pillows

Location is marvellous! Really perfectly located with easy access to the metro. Also, really calm and quiet area which let us sleep peacefully. The room although a bit on the small side, had everything you need. Honestly highly recommend and will definitely be back.

Our room was the door next to the general toilets which were rarely used during our stay, however, the daily cleaning of them did wake us up in the morning. Definitely not a deal breaker at all, but worth noting.

The hotel is great in terms of location, a very quiet area and at the same time a 5-minute walk from any direction, you will find yourself next to buses and the metro station. Customer service and reception are great, accommodating and available 24 hours a day. The room is of excellent size and has a wonderful view. Enjoy the fall. It has everything you need. The beds are comfortable, the sound barrier is great, and room cleaning and towel replacement are provided daily. The breakfast is great, everything is available and their croissants are excellent.

nothing

The very clean hotel is located in a peaceful, elite area, very close to metro stations (5-10 minutes distance) where many metro lines pass. The friendly reception team is on duty 24 hours a day, and they responded to all our messages and questions before and after our stay. I am grateful for their help in every way. The room we stayed in for 4 days was cleaned and towels were changed every day. The Club Room we stayed in also had a safe, refrigerator and microwave oven. Although there were relatively limited products in the breakfast, it was quality, clean and constantly refreshed and presented by the friendly team. We would like to stay again in this hotel, which is affordable in terms of price and performance compared to London hotels.

The hotel has a premium location - two subway stations at a maximum of a 10 minutes walk. The room is small, but comfortable enough for one person, also it contains everything you need for a nice stay - such as a safe, hairdryer, extra blankets and a water boiler for tea. The bathroom is also a bit small, but still very functional ! The shower was great and the amenities were very high quality. The breakfast had the typical English items + fruits, croissants and cold cuts. It was very good. I do recommend the hotel !

Although the stay was very pleasant, there was a situation with the fire alarm that the staff forgot to let us know that it was safe to return inside the building.

The location was amazing - in a lovely neighbourhood with great cafés and restaurants and also super close to two tube stations. The room was nice and perfect for a solo traveller. Staff was very friendly and helped me immediately with a request (heater). Also, I could store luggage after check out until departure.

The room was super cold and there was a draft from the closed window (where the bed was placed just next to). The fire alarm went off two times while I was there - one time late evening and one time early morning. Bathroom sink was clogged.