The hotel is in a brilliant location! There are several metro and bus stations only a few minutes away by foot, and it is very easy to come to any part of the city with famous attractions, museums, markets, theaters. Around the hotel there are many grocery stores, pharmacies, restaurants, pubs. And Notting Hill, Kensington park and Hyde park are walking distance away, as well as many museums. The location is absolutely brilliant, and the neighborhood is very safe. The hotel itself is also great - beautiful, clean, well maintained. My room was small and cute, and had everything I needed. The bed was comfortable, and for me that is very important because I've had spinal surgery a few years ago and my back is very sensitive, so a bad bed can ruin me in one night. The bathroom was modern and clean and there were shampoos and body washes and soap from the hotel, so I didn't have to buy anything. The shower pressure was great - I have long and thic hair, so this is also very important for me. And there was a hair dryer in the room that had two settings - min and max. I used the max one, and I could dry my hair within a few minutes. I usually bring my own hair dryer because the ones in the hotels are too week for me, and it would take me ages to dry my hair with them. I brought it this time too, but I didn't even take it out of my suitcase, because the one from the hotel was great. The towels were clean and were changed daily. The bedsheets were also changed a few times during my stay. There was an electric kettle in the room, along with coffee, tea, hot chocolate and sugar. So I would have my morning coffee in my room every day. The heating was very good. I used just the one in the bathroom - I would turn it on for a little while and then turn it off and my room was nice and warm the whole day and night.

staff changed my room to the first floor since my luggage was heavy. room is small but totally updated nice to have a modern shower with good water pressure have stayed at the Pheonix next door and they have larger rooms very helpful staff to change my room location

this room is not for travelers with large luggage. heat did not stay on all night and no room controls bathroom in first floor room has a VERY small toilet area, NOT for large people drapes did not close fully but a hair clip solved the problem

Location, comfort, cleanliness

8!!! Flights of stairs to our room was not ideal. We could manage it fine, but it could still be a really long way with heavy bags etc

I personally appreciated the simplicity of the room, which added to its charm. The single bed was exceptionally comfortable, and the bathroom, which had clearly been refurbished, featured brand-new amenities and was impeccably clean. The heated floors were an excellent touch that greatly enhanced the overall comfort of my stay. I also want to highlight the 24-hour reception, which made me feel safe throughout my visit in case I needed anything (for example, I had an early check out). The ladies in the breakfast room were incredibly kind, and the breakfast itself was both delicious and complete—especially impressive given its reasonable price.

However, I did find the room to be somewhat small, and the overall layout could have been better. The window faced the interior of the hotel, which I didn’t mind as it matched what I could afford. Still, for the price, I felt the value could have been improved. The TV remote control didn’t work, and the closed window allowed a noticeable draft of cold air. Additionally, the chair was damaged at the top. I understand the hotel has an older charm, but addressing these issues would significantly enhance the guest experience and make it even more enjoyable.

One night in a single bedroom with a private bathroom and everything was fine. Room and bathroom clean and tidy, Kettler with tea and instant coffee. You have to do your check-in at the Phoenix hotel ( just next to Kensington's Gardens) and the staff is very friendly and helpful ( all of them the receptionists and the waitresses in the breakfast room) The hotel has a great location: a lot of restaurants nearby, 5 minutes walk away from Bayswater underground station and 15 minutes walk away from Notting Hill. Highly recommended!

Conveniently located close to Bayswater tube station, Kensington Gardens, and Queensway restaurants and cafes. Hotel is small but comfortable and good enough for a few nights in London without breaking the bank.

The hotel is part of the adjacent Phoenix Hotel - which hosts the reception, check in, and breakfast facilities but is not physically connected, which is a little odd. We had breakfast at Phoenix one day which was cheap but really ordinary. I would skip and go elsewhere. Accessing the front door of the hotel is via a buzzer to Phoenix and they just ask your room number so anyone could enter. Our toilet was running the entire time we were there which was annoying and wasteful.

Very clean rooms. Excellent continental breakfast can be booked at a reasonable £‎7.5 per day/person at the next door sister hotel (Phoenix Hotel London). Excellent location with Bayswater (District and Circle line) and Queensway (Central line) stations in close proximity. Hyde Park Kensington Gardens is also very close by.

This was the top floor single room which unfortunately is very small (compared to others in the same building). Not recommended with heavy luggage as there is no elevator.

Cleanliness. Spotless.l Location right on the centre. Bars. Restuarants and two tub stations all in 5 mins work. Beds very comfortable. Early check in given which was a great help after a long coach journey. Staff great couldn't do enough for you. All though I mentioned a few negatives these were only minor and why I can't give maximum rating but I would absolutely stay here again.

Breakfast in sister hotel. Advised its full English but we were served continental. Room was a bit small so might get cramped for a longer stay of a week. Long High flights of stairs no lift. Not a problem for us as we are young and had a small bag. Might be a problem if u struggle with stairs. Bar at sister hotel closed at 10 in a Saturday night.

Quiet location, friendly staff, very clean, although rooms are small there is everything you could possibly want for a short stay away. Rooms are very warm and comfortable, however not designed for disabled people. Extremely pleased with our stay. Breakfast value for money which is continental style there is plenty of choice I think you could pay extra if you wanted a cooked breakfast. Only downside which isn’t a great problem you have to go next door to sister hotel phoenix for your meals

The rooms are very clean. Very good continental breakfast can be booked at a reasonable £‎7.5 per day/person at the Phoenix Hotel London, which is the next door sister hotel (also used for checkin). The location is awesome with Bayswater (District and Circle line) and Queensway (Central line) stations in close proximity. Hyde Park Kensington Gardens is only a short walk.

Some single rooms are more spatious than others. No elevator, so heavy luggage would be a problem.