As soon as I entered the hotel I was welcomed warmly, it had a very cosy vibe to it and the staff were very efficient and friendly, and given my late-in-the-day arrival it was welcome. The room was a courtyard style room and had plenty of space, it was exceptionally clean and had everything I needed to hand, however the real treat was the evening menu, what a feast for the eyes that was and the dishes did not disappoint. Dinner was exceptional value for money and absolutely delicious. I have recommended this hotel to all who will listen and I will absolutely be back to stay on my next trip up north.

Nothing to see here 0-0

Lovely and clean and the bedding was excellent with a choice of hard and soft pillows. Plenty of hot water and the TV selection was good. The staff are lovely and very helpful. The breakfast was good with a nice choice and freshly cooked. The meals in the pub are excellent. Tea and coffee and biscuits were in the room. I indulged in a hot chocolate. We did not have a car as we had family shuttling us about. Location is nice but I think you need a car really to get about. A great place as a base for sightseeing in beautiful Durham.

Only a tiny cooler. On checkout day morning the Inn was closed. When we checked out we had to wait in the car park until we were collected. This may have been a one day thing and the morning staff were apologetic and offered us a lift to Crook. It was just something we were unaware of.

The evening meals in the restaurant were amazing and they catered for a party of 9 of us. It was good value and quality.I have to mention the Christmas decoration outside, the staff must have worked very hard to achieve the magnificent winter wonderland. Staff were efficient and friendly.

The awful storm that came. Because the Hotel rooms were situated in a block seperate to the main building, it meant we had to fight the elements of storm deseree which blew us all over and drenched on entering the restaurant in the main building. ( Obviously though it was beyond the control of the hotel )

The staff were lovely, very helpful, friendly & very polite. Evening dinner was excellent with a gud choice, & a great breakfast. Bar & Dining open to public. The room was immaculately clean & the bed very comfy. Gud strong hot shower. Rooms are ground floor level (smart chalet type) with walk-in shower. Tea & coffee in the room with Proper mugs, not those awful little cups. Loved the place - would stay again - (bt wud take my own pillows)

The pillows weighed a ton & were hard as Bricks. (take one of your own with you if u're stayin here)

The staff was friendly The room was small and cosy The heater in the room Soon warmed it up Bed was lovely and comfy The food was amazing I ordered STARTERS garlic mushrooms MAIN hunters chicken that came with lovely chunky chips and salad DESSERT sticky toffee pudding with custard My husband ordered MAIN 10oz steak which camw with fries onion rings and salad DESSERT Double chocolate Brownie and ice cream We Would go back again and either call in for a meal on the way home or if we book a overnight stay we would stay overnight The hotel rooms was all Individual chalet style rooms with a desk TV towels and small bathroom

Being a larger lady the shower was a bit small and not a lot of power to the water flow but wouldn't stop me from staying again

Staff were really good and helpful the room was clean and tidy and there is plenty of tea and coffee in the room when we wemt for breakfast we were asked if we needed any more we told them we were traveling with dogs and there was a bowl blanket snd treats when we entered there is a cost of £10 for the dog but we didn't mind paying the food in the pub restaurant is very reasonably priced and the portions size are good and the food is of a very high standard

Nothing

Very warm welcome and taken to our room, rather than just being sent in the direction. Room facilities/controls explained to us and told that feather pillows were there if we preferred them, the bed was very comfortable (great for those who prefer a firmer mattress). The room had a very well stocked hospitality tray, lots of choice and enough of each to allow more than one beverage per person. Very nice toiletries supplied in the bathroom. Ample parking, close to the rooms and Good WiFi coverage. Great food available in the restaurant throughout the day, although best to book for the evening if wanting to dine before 7pm

Only criticism is that, as others had already checked out and we were staying,it was expected to be able to clean/service the room at the same time as the vacated ones. This didn't work for us, as we were still using the room, and as a result it wasn't serviced/cleaned that day. Whilst it isn't a deal breaker, it did cause inconvenience to us

The staff were super friendly, welcoming and efficient. We booked for dinner and the food was delicious. Our room was spotless and had everything we needed plus the bed was very very comfortable! Location was perfect for our trip, ideally located. Breakfast was also delicious with everything you could ask for and again, super friendly staff. The whole experience was great and we’ll definitely return.

Nothing really as everything suited our needs.

The breakfasts were gorgeous! It's a really lovely place, great for Hamsterley mountain biking. Personal downsides...very small rooms and sound proofing between rooms not brilliant. Woken by the room next door's shower. We were in Room 7, and the mirror in the bathroom (there's a lyric in there!) was very high. I'm 1.6m and I could only see the top of my head. Full length mirror in the bedroom, with handy socket for the hair-dryer. USB slots on one side of the bed too. Lovely tea / coffee making facility, with biscuits too! The shower is small so if, like me, you like to lean forward to wash your hair your rear end will connect with the cubicle. Also you can't adjust the shower so you don't get your hair wet. No shaving / magnifying mirror, all important for popping in contact lenses and applying make up for an evening in the bar. Overall this is a lovely place to stay and I would stay again.

Room and shower cubicle rather small. Can't adjust the shower low enough to not get hair wet...I.e can't lower to shoulder height. These are niggles not show-stoppers.

Beautiful hotel, friendly staff and very tasty food! My dog Hugo loved it and his doggie treats too! I highly recommend the Steak Pie and Cheesecake. Stayed here overnight on my way home from a New Year visit to Scotland. Would highly recommend to everyone and very pet friendly. Rooms are lovely with super comfy beds! Thanks and we will be back!

I couldnt get a parking space when i arrived but managed to park on the street. Would be good for guests at the hotel to be able to reserve a space especially if you have heavy bags to carry in!