looks exactly as shown in pictures! customer service - exceptional. Giovanni. ring multi lingual is very helpful

not having access to the pool . it’s not right that I booked the hotel because I needed a swimming pool or sauna access. I think it’s false advertisement being able to filter my search and only to find out I need to book a massage to use the pool. this means it’s not owned by the hotel

the facilites, the breakfast, the pool

hotel is a little bit outside, this has the advantage to get there fast from the airport or by car, but for city visit maybe a bit off They have to do something about the reception staff, staff management is not very well organized, partly quite unfriendly people, especially the red haired woman at the reception, it feels like they don’t want to work there, but especially at reception you should always put the most welcoming personal. Only one guy at reception who did our check in was great.

The staff were really kind and helpful. Especially thanks that I was allowed to deposit my luggage after my check out. Furthermore, I liked the breakfast with many options.

There was a very long queue at the reception desk when I arrived late in the evening and it took like half an hour to check in. There was only one overworked receptionist who also had to take calls (by the way, she managed the situation really professionally). However, the hotel's administration should really improve this aspect.

The hotel is in the conferences area, and has great restaurants and good local shops, pharmacies, and all you need. The hotel cleanliness is top notch, from the reception area that is welcoming and has a very comfortable seating, to the friendliness and professionalism of staff. The rooms are spacious,clean, modern, and very comfortable. The hotel has a unique floral scent that instantly makes you feel happy! It's one of the best hotels in all of Europe.

Nothing

Being a traveller, we have been to many many good hotels and this one I found absolutely exceptional in comfort, luxury and value for money. Breakfast: Very wide range and great quality food. I want to mention Charles name who was very very helpful and polite at the Breakfast service. Thanks Charles, much appreciated mate. Bar: hotel bar open till 3am, drinks and cocktails very well priced. Room: We upgraded our room on reception offer, just 10 EUR extra and what a fabulous room we got. Amazing view and huge suze of the room. Great experience. We were two families, the whole environment was very safe, convinient and the staff was helpful. Truely a 5-Star hotel.

This is an impressive hotel, clean and tidy, with very thoughtful service. My children fell in the lobby, and the front desk staff was very responsible. They arranged a beautiful English-speaking staff to communicate with us, and carefully helped us get wet towels and invited a doctor. We were very touched! They also prepared a fruit plate for us, and every detail was taken care of. It was like home! I will definitely stay here again when I come to Valencia. Thank you again for their efforts!

Melia Valencia is a only just outside the city Centre (2 stops on the metro). Its undoubtedly a 'corporate' hotel focussing on conference delegates and the like but the facilities are also excellent for us leisure travellers. public areas are light, airy and spacious. Rooms clean, well appointed and larger than the majority of hotels. Breakfast was included in our room rate and was very good Outdoor pool is quite small given the overall size of the hotel but I guess that's because most of the people their on business wont be using it! Pool side was lovely - helped by being very quiet despite it being warm & sunny whilst we stayed Overall value for money - 10/10

Check- in was a bit laborious. Not enough staff available and certainly one of the more long winded processes I've experienced Shower water pressure needs to be improved somehow

Very helpful personnel at the reception, room excellent indeed with all facilities including sound system in walls. Did not served the breakfast because we have an early checkout, but we have really appreciated the free snack bar (cookies, coffee, tea, fruits) available during 4am-7am. View from junior suite at 28 floor amazing

It not hotel fault and we knew this when reservation was done but the connection with the city center is not good . If you are i town after midnight (00:30 m) you have serious problem eve to grab a taxi. It took us 1 hour to return from city to the hotel as no metro, bus or taxi available. Also during the day you need to change multiple lines and timing for public transport is far away comparing to what we had in Barcelona. Anyhow, I can not fault this to the hotel, but consider that this is more a business hotel and not one for leisure in Valencia

Beautiful hotel, stylish and modern. The bar and restaurant were smart and the quality of food was excellent. Room was comfortable, modern and had everything we needed for a long weekend stay. The gym was incredible, really big and well equipped. We had access to the Level which provided a private check in, access to a lovely Lounge which snacks and drinks all day and superbly polite and friendly staff. The pool was must smaller than the photos suggest but there was always space to find a sunbed regardless.

Everything was grear

The location was ideal. A little outside the bustle of the centre but a 5minute walk to Beniferri metro stop which takes you close to the historic centre in just 3 stops. The breakfast was excellent-so much choice every day which set us up for exploring. The cocktail bar is wonderful with an excellent selection to choose from and all delicious. Lots of lovely restaurants close by. A special mention to La Tassa which is an excellent place to enjoy some tapas or a full meal.