Loved our stay here. We went all inclusive and it was excellent value for money - the room was massive with a lovely bathroom and balcony and the location was brilliant too, a very short drive from the airport, 10 min walk to the beach and not too far from Puerto del Carmen either (only 5-6 euros in a taxi) There was a very wide range of all inclusive drinks including cocktails and lots of spirits. The vodka was only 25% but couldn’t complain given how strong they pour them The animation team in the evening were brilliant and they had lots of entertainment on including bingo, African dance and a laser show The staff were all nice, some friendlier than others but none of them were unpleasant. It was my birthday on one day and when we came back from our day out we found they’d put a bottle of rosé in the room which was very kind of them There are 2 pools, one of them was next to the bar - both were a good temperature and lots of sun loungers I would definitely stay here again and would recommend it to others, and was very impressed for a 3 star hotel

The breakfast was good but myself and my girlfriend ending up having a lot of meals out because the buffet was boring and repetitive and wasn’t the best quality. The rooms don’t have air conditioning but I slept fine and didn’t find this to be a problem as the rooms were cool (we went in November where it was about 23-28°C). Not sure if this would be worse in the summer months I would’ve preferred WiFi to be included too

Excellent apartments, from the outset we were really impressed with these apartments, friendly helpful staff, we were staying on the second floor with lovely pool and sea view, lovely village feel to this large complex, well spread out and not high rise only 2 floors, the apartment was large and the added bonus of the sofa bed made up already for our late arrival, there is 2 swimming pools one up by the snack bar and animation team, the second located in the other section, plenty of sunbeds for everyone, lovely grounds around the hotel and really well maintained, cleaner in everyday during our stay which shows how well this place is maintained, the pool was cleaned everyday, slight chill going in but once in fully it was a lovely large pool, certainly not fully heated but absolutely lovely to go in during the warm weather. The entertainment team were brilliant, great kids club on everyday our kids loved going to it and they loved the mini disco every evening, there was a different show on every night after the mini disco, these were great, from the magic show to bingo and the variety act that included acrobatics to juggling absolutely brilliant, close walk to some nice restaurants, O'Sheas was our favourite great service we went self catering. Launderette on site if we had known this would have packed less for 4 euro just have to get your own detergent ! Supermarket on site ideal if badly stuck for items or a short walk down to Spar, steps down to that area by the taxi rank, there is a taxi rank right outside the hotel, the main bus stop is just a few minutes away down opposite the Illunion hotel on the main road. Public transport very reasonable.

The beds were rock solid, that is my only gripe need softer mattresses, i'm sure the pools could be heated up even more with the use of solar panels etc. No microwave in the room.

Friendly staff and a different selection of food prepared each day, chef was very nice and also the entertainment staff at the hotel were very good with the kids and adult entertainment each day and throughout the evening. For anyone that is planning to stay in this place and has a child that is autistic please don't worry, our son is 11 and has extreme anxiety and food avoidance I can honestly say I've ever seen my son so relaxed when staying here and he always found something he liked to eat. Also just want to add that Sito and the girls in entertainment were fantastic

-very good location close to the airport (for airport-hotel transfer and plane spotting at the beach), a very nice beach and ideal location for excursions -large and pleasant apartment, quiet and neat environment - hearty buffet for breakfast and dinner -staff generally friendly, especially the waiters in the restaurant.

-Very unfriendly welcome by Frank at reception, very annoying double wait, Frank even got angry for no reason under the pretext that he only spoke German and especially not French, we nevertheless made the effort to speak in English ! -Apart from good fresh fruit, the dinner desserts leave something to be desired, the pastries have little taste.

Clean Comfortable Apartments with 2 lovely pools. Food good. Staff lovely and easy distance from Shopping Center and other bars and restaurants

Spacious,comfortable and clean apartment. 5 minutes walk to Matagorda beach and bars/restaurants. Stayed breakfast only and it was lovely with great selection. Overall really good value for money and no complaints.

We liked the modern decor in the apartments. The washing machine facilities were good. Over good value for money. Tv had English channels. Good size balcony. We asked for a pool view which we got. Cleaning staff were great really hardworking. Place was spotless.

Pool foor was broken and bits missing so cut my foot on the broken bits so this need urgent attention. Loads of ants in the apartments. USB sockets didn't work. The shop onsite is very expensive.

The apartments are super big and clean. The two pools on the property provided a nice area to stay at the bar and also the lower pool which is more quiet. The staff were super helpful and also provided us with a curtesy room to freshing up after we checked out before heading to the airport.

There is no air cons in the rooms. During our stay this was okay but the middle of summer would be very warm.

The staff was very nice and helpful, the hotel itself it is well-located and well-maintained. The price was good and the apartment was pretty big with a balcony. Breakfast was better than we expected with quite many options for a 3-star hotel.

They could give access to the internet for free..after we are in 2025.. Asking money for internet was awkward. You better include it in the price and raise it with $5 than asking for it separately.. The cleaning was a bit superficial, in the corners there was mess and we found a huge spide in the room in its web. More attention to details.

The apartment was spacious, very clean and with perfect balcony with ocean view. Both pools were great, with sufficient sun beds and we enjoyed the entertainment in the evening. The food was of great quality and there was a lot of variety with thematic dinners from different cuisines. The breakfasts were more repetitive but again, all was delicious. We absolutely loved this hotel, it’s a great value for money. We saw some divided feedback online and we cannot understand any complaints. The hotel surpassed our expectations and we are definitely coming back soon. From us 10 out of 10!

The pools were not heated, as it was claimed by the hotel but that wasn’t a problem for us. We still enjoyed it.