Very close to the city centre without breaking the bank, the complementary coffee and tea resupplied every time they cleaned the rooms, the heating system was on point. A number of small quality of life details that made it better.

There were small things, leaking pipe in the toilet, paint stains and marks from furniture or overuse on the walls. General wornout of the place, a little tlc would do wonders.

Location is great. The hotel is very quiet and staff are very nice and helpful. Room was very clean. Accommodation is more than great for a couple of days. Good spacious bathroom with sauna working perfectly.

Breakfast is good, but some things could be improved: having for instance simple porridge, instead of kellog's sugary packed option. The room has AC but it in not very efficient to cool the room. Mattresses could be a bit softer. The room hall needs a painting (preferably in a colour other than white).

The staff are so friendly and helpful. The room was great especially the shower it was fantastic. Breakfast was really nice.

The room we had was overlooking street and unfortunately was quite noisy during the night. Also found temp in room was too warm for us so didn't sleep well .such a pity as everything else was perfect.

Location was near to Plaza Mayor and amenities. Minibar to use if needed & breakfast choices were good. Spacious room.

Parking was underground, however the car had to enter into a lift. Perhaps this could have been more detailed in the parking section. For example a larger car might not have had space to be in it.

Our room was spacious and the bed was very comfortable. The hotel was located just outside the main historic centre, but only a 10 minute walk to the cathedral. We liked being away from the hubbub of the centre at night time and the area around our hotel was quiet and safe. The breakfast was a buffet and worked really well for us as vegetarians.

Nothing really

Breakfast was great. Staff friendly and gave excellent service and help. Beds very comfortable . Room clean. Beds made daily and rooms kept tidy daily. Location quiet. Close to beautiful park and short distance to centre. The service from the staff was excellent.

Service from the staff. Comfortable beds. Enjoyed breakfast.

Location and parking with direct access to the hotel were very convenient. Room was very comfortable.

The checkin process was kind of awkward because there was no parking in order to walk in to the registration desk for check in. I had to wait driving around at least half hour waiting for a spot and then wait for my turn to enter the hotel parking. Maybe, allowing guests with confirmed parking reservations to park in the hotel facility might help the checkin process a lot. Finding a “clean” folded stained face towel in the bathroom was not a good first impression walking into the room.

Secure parking on site in an underground car park(accessed via a vehicle lift). Good breakfast offering. Comfy room.

Disappointed with the 'dog tax' - 30 euros! (two other hotels on our journey - 8 and 10 euros).

Friendly staff. Good breakfast. Car parking available in the hotel. Very close to the old, medieval centre.

- On 4 occasions, we had to ask the reception to reset our electronic key card as it didn’t work. The last day, they finally provided us with a new key card. Not world shocking but a bit annoying though. - During breakfast, we’d prefer to listen to soft music instead of a popular radio station. - The walls between the rooms are somehow thin. Very disturbing in case of noisy neighbours.

Clean, spacious, and well-equipped rooms. The staff was super helpful, always trying to provide the best service possible. Moreover, the location is great. We enjoyed a lot our stay.

Unfortunately, there is no parking space available for all rooms. I confess that we booked it last minute and maybe they were fully booked on account of that. I say this because it is really hard to find something in the neighborhood. Apart from that, the rooms views are not great and the building only has one elevator, something that complicates your life specially during the checkout. We were also surprised with the fact that the bar was not open.