Arrived very early hours of the morning but not a problem with the hotel , the receptionist was very welcoming and keen to make sure the stay was good explaining everything, even offered me a cold plate of food as the kitchen was closed

Breakfast was busy , too many other guests huddling around the toaster , therefore I couldn't be doing with the wait

The staff were very helpful and friendly. Hotel was clean and tidy. Each room has a mini fridge and air conditioning which was very much appreciated as it was very hot. I travelled for 1 night only and had a busy day, and due to flying out early the next morning I did not sleep so cannot comment on how comfortable the beds were. I booked a room so I had somewhere to freshen up and store my belongings. The room was a decent size. Clean and spacious enough for two comfortably. Bathroom was clean and a decent size, shower was clean too. Bathroom had a couple of the basic toiletries in. Plenty of towels which were nice and clean. The hotel met my expectations and for the price you can't complain, even as a pit stop for short travel. Me and my friends had drinks at the bar before heading out into the town. Bar staff were lovely and the drinks were good. The swimming pool looked clean, it was smaller than I imagined from the photos but still adequate. Would stay again at this hotel if visiting this side of Benidorm again.

Nothing.

The hotel was clean, bright and the staff were extremely helpful and polite. Lovely location in the old town - it is a bit of walk to the new town but if you enjoy walking and seeing things that’s just an added bonus.

The curtains in the rooms could do with a privacy curtain so you can have them open and people not see in, nothing major. We only ate breakfast in the hotel once, this had nothing to do with the staff or facilities as they were fab. It was other guests- feeding time at the zoo springs to mind! I actually felt sorry for the hotel staff at how messy and rude some guests were.

Three star hotel with a five star service. Even prior to our stay it was very obvious that this hotel has an outstanding service. Booked a shuttle bus for us, perfectly arranged. Upon arrival the battery of the safe seemed dead. Within an hour batteries got replaced, and they let us use the safe with no additional surcharge (apparently you got to book that service). Room was clean, bathroom was spotless.

Hotel has some minor wear and tear, but apart from that it looks good.

We arrived early and were able to check in and go to our room 2 hours before check in time.

At around 8am a couple let themselves into our room. It was obviously an oversight by the Reception and embarrassing for all concerned. Also, on returning to our room after breakfast we were unable to unlock our room's door as access had been cancelled, so we had to go back down to Reception to sort it out.

The friendly and efficient staff. Clean and comfortable room. Good location.

I would have liked to swim in the pool but it was a little to cold for me. It looked very inviting though. The bathroom was bright but tired looking. Fixtures had been moved or removed and the making good wasn't done well which had a negative impact on a lovely bright room.

Place was very clean n the cleaning staff were lovely

Didn't like the bald headed man in the dining room The staff were very nice except one of the breakfast staff I was the last person in the dining room I was waiting till a group of 4 people got into the lift so I could then get the lift and a bald headed man told me to leave the lift only takes 4 people so that is why I was still sitting there waiting on them to go so not happy about that they need to put a kettle in there room's for people have a cuppa

The hotel is great, small but friendly staff are 1st class I never ate there but food looked good its prodmatly Spanish but that's why I like it bed comfy shower great I had a city view of the local police station

The walk from the beach front lol and it Sat's there is a few English TV channels but only 1 worked but hay your not on holiday to watch TV

The staff were very friendly and welcoming,hotel was comfortable and clean i even got a WhatsApp message during my stay to see if there was anything we needed.

The only downside was the music of night from downstairs could be a bit loud and I would have liked tea and coffee facilities.

Very clean and tidy, staff were fantastic. Comfortable beds, good bathrooms, excellent restaurant with nice food. Location just a few minutes from the beach and walking distance to Old Town Benidorm.

Only challenge might be parking if you're driving there. However we found a free car park just ten minutes walk away and happily parked there.