The hotel has a gorgeous architecture and the settings are wonderful. Very clean and the staff couldn’t be nicier. We felt welcome and safe. The breakfast included is really good.

One night the hotel hosted a private event outside with a wood burning oven and the smoke got inside our room. It was really bad, the hotel staff tryed to mitigate the problem but the room smelled like smoke all night and our clothes got the smell s well. I complained with front desk and they sent a person to mop the floors; that didn’t resolve the problem. Our list night at the hotel wasn’t very pleasant because of that situation.

Stunning property with glamorous designs and an amazing spa. The restaurant offers great peruvian cuisine, and there is a bar with international food as well. Staff is very supportive to accomodate special needs and plan services. We had a great relaxing time after our journey to Machu Picchu, and that gave a nice touch to the end of our trip.

Communication between the hotel staff and Booking .com can improve. Apparently that is done through and operator, and not handled by the hotel directly, which may cause miscommunication and delays in getting responses. After we arrived at the hotel, the staff was very supportive, but the booking process could have been easier.

This was our second time to go to this hotel. I like so much the rooms, the huge common spaces and the wellness. The coffee machine in the room is a real extra. We traveld to Machu Picchu with the train (from the hotel’s train station) - it’s very comfy.

In this year, we had cold, so we plan to set a higher temperute in the room, but our heating not worked enough on our first 2 nights. Later it was fixed. It was also quite cold in the restaurant (my husband had seated in jacket during breakfast)

It is a stunningly beautiful property with a very welcoming and knowledgeable staff. The restaurant is beautiful and the food was excellent. Breakfast in particular was spectacular with a wide variety of choices, all of excellent quality. The pool was delightful, indoor/outdoor heated.

Honestly, nothing. We don’t often avail ourselves of “luxury” stays, but this was a very nice way to spend a couple of days acclimating to the altitude.

The hotel is beautiful, quiet, next to a peaceful river and surrounded by trees and green areas. My suite facing the gardens was spectacular and my bed and pillows were the most comfortable I have used in my life. The breakfast buffet which runs til 10am was exquisite and the tea station was the fanciest I have ever enjoyed. The best part of the hotel however were the PEOPLE. It's clear to me from the moment I entered and every call I made that these professionals have not only studied about hospitality but have received countless trainings because they really do their best to make you feel like a king and queen. Incredibly kind, smart, and warm humans. I slept soundly, danced freely with their jbl blue tooth speaker and enjoyed a very memorable bubble bath. Their pools and spas were gorgeous and their private beer bar was delightful. When you go be sure to make time to sit and read outside the breakfast area to see the urubamba river and watch the birds and butterflies. I drank many teas outdoors and I will always remember those quiet moments. When you go to the game area definitely enjoy a round of Sapo 🐸 and Id you don't know how to play ask a staff member. it's a traditional Peruvian game that can be enjoyed alone or with friends.

That the cost for a box of tampons at their store was 40 soles which is 100% more than any pharmacy in Peru. Also because of their unique location it can be challenging to find an Uber to move around the valley and private taxis tend to be very expensive ($70usd).

Beautiful, large, friendly Allergen labeling Alpacas on site

Aircon vents blowing right over the bed so freezing. We asked for a vent magnet/cover but they didn’t understand the request Bathroom extremely cold Service at restaurant extremely slow and first night terrible, bfast slow so take extra time. Second night the service was much better Good wines and cocktails

1) Pools, jacuzzi and sauna 2) Sustainability actions towards plastic-free (still some plastic bags, but efforts to replace them for tissue and paper bags) 3) Interior design décor 4) Breakfast with local andean dishesand fresh juices

Overall overpriced, comparing to other 5-star hotel in the Sacred Valley. Mandatory taxes for experiences ( you could at least have the option to choose or not). Indeed, overpriced transfers to Cusco

The hotel was fabulous! It was a beautiful property, the spa was wonderful, and the breakfast buffet was delicious! We loved the baby alpaca that came to the lobby every evening!

Beautiful. Llamas on property!! Close to walk to dinner if wanted.

Don’t allow a family of 4 to stay in a room with 2 queens without paying for one extra person and an extra breakfast. As an American I find this strange, especially for the price.

Lovely property, great staff who couldn’t do enough for us. Beautiful grounds with a “raging” river running alongside. We really enjoyed the hotel but it is on the pricey side and the constant musak is a little loud and intrusive.