Very warm welcoming, tea and cake offered on arrival, very clean room and comfortable bed. The power shower was also a great feature. Every member of staff were welcoming and friendly, no matter what time of day. Breakfast is also worth a mention, being able to choose smoked salmon bagels, or full english, fruit platter, good choice and mixture of breakfast items, which were all very tasty! The location itself I felt was perfect, 5 mins away from the train station, 2 seconds from a busy street with lovely pubs and local shops, 20 min walk into the centre for a great day exploring the city walls, the river, cathedral etc. Also only a 5 min drive from chester zoo which we enjoyed very much. Local taxi drivers very friendly also, and also good value for money. Also, although mentioned in hotel guide, towels dont get changed for 3 night stay or less, we did in fact have our beds made and fresh towel.

I cant say there was much we didnt like. We would of liked the option of a bar but thats not on the hotel. Also the mushrooms at breakfast were extremely salty. Apart from that we had a great weekend away. And would recommend to friends and family.

The hotel was lovely, staff very attentive. Excellent food at breakfast and we had booked the afternoon tea that was delicious. Room and facilities brilliant.

Our room (number 2 downstairs) was cold and twice we asked for the heating to be switched on when we got back in the afternoon, to be told it only comes on at a certain time, around 6pm and when it did it wasn't that warm anyway. It was December and we'd walked about all day in the cold. This was the only fault. For the price I would have expected to be warm when in the room.

Location was good, beds very comfy, bathroom very nice and spotless. Breakfast was excellent. Staff friendly.

The only issue we had was the afternoon tea we had at the hotel. We didn't say anything at the time as did not want to offend the young man who prepared it but it was very disappointing. The quiche was burnt and very hard and dry, the chocolate and orange cake was also very dry, did not seem fresh at all. Some of the sandwiches had gone very soggy with the tomatoes, think they had been done awhile. The whole thing just looked very beige, nothing exciting. Definitely not worth £20 each.

Not a bad word to say at all, responded so quickly to any messages and concerns. As I live about 200 miles away we were going to be late for our afternoon tea but the staff were so kind and delayed it until we arrived. Breakfast had so much choice and was delicious. The room was very clean and all the facilities were spot on, to the LED bathroom mirror, bath, very comfortable bed, working tv which is not always guaranteed at hotels but it had all the apps you could need and even got some complimentary chocolates!

Nothing! Was our best stay we have had in Chester!

Boutique Hotel was so lovely. Distance from City centre 20 minutes walking, Cheshire Oaks 10 minutes drive. Ample parking. Staff were friendly & attentive - bag carrying was offered. Rooms; luxurious look & spotless, beautiful white crisp cotton bedding, towels fluffy & white, sumptuous toiletries, coffee maker with biscuits & lots of assorted tea/coffees. Little touches like fresh milk in the fridge, fresh water in bottle, chocolates and bed turning option. Breakfast was huge & served by polite and attentive staff. A hidden gem… walk out of the hotel round the corner to find pubs, restaurants, shops, chip shop, pizza place, off license, spa next door. We will return!

A lovely hotel that used to be a railway workers residence. Such a warm welcome upon arrival and the person on reception explained everything about the hotel and facilities. The room is well appointed and lots of modern touches too. We had a lovely bathroom with a bath and shower!! Breakfast was nice (see below).

Although we enjoyed the breakfast, that was served on a hot plate, the food itself wasn't hot enough. The dining room was rather cold too. This WOULD NOT prevent us coming back as its an amazing all round package for a nights stay.

Exceptional value for money. James made us feel so welcome upon arrival and was very happy to help guide us on local bars and restaurants ect. Genuinely helpful and kind staff. The breakfast was fresh, cooked to order and was second to none, made even more enjoyable by the friendly and enthusiastic staff serving us. We will most definitely be returning again. I would highly recommend staying here.

Car park was very full, we did get to park our car without a problem, but getting out was a bit harder. This was quite trivial though in the grand scheme of things, as the stay and service from staff was exceptional. Couldn’t fault our stay.

- The room was a really good size and well appointed. - The staff were all really friendly and made you feel very welcome. - The breakfast was excellent. - Great location - just 5 minutes drive into Chester. - Good parking. - Check in and check out were really straightforward. - Comfy bed and quiet room.

- There was nothing to dislike.

Everything was perfect from the welcome to the sleep then breakfast the next morning. I’m 54 and I have never cleared my breakfast plate until this weekend. The breakfast was so tasty and didn’t leave me feeling bloated or sluggish. A fantastic welcome and A beautiful clean, fully equipped room. Staff were amazing, they were knowledgeable about the city. We would 100% stay here again if we visit the city in the future. Thank you for such a wonderful stay! Whoever is the owner your staff are a credit to you!

Nothing

Was a lovely hidden gem close enough to explore Chester but peaceful enough to be away from the crowds. We had a superking room which was lovely and roomy and on the bottom floor. The owner and staff made us feel welcome and comfortable and we knew they were there to help if we needed it. The breakfast was really good with plenty of options to choose from.

There was some noise from the above room but that is to be expected with most hotels. The corner of the room where the mirror and dressing table is a bit dark so could do with some lighting for us girls to get ready.