Staff and ro were fine. No noise and comfy. Good quality meal in restaurant.

I googled heathrow T3 hotel. This showed up on the map as 1 of 2. This hotel is linked directly to T2 via a bridge. BUT T3 is a good 15 minute walk so if you have mobility issues or pushed for time book aerohotel that is actually in T3 this may be googles fault?

Great location. Clean and quiet; hardly any noice from the Airport in the room. It has everything you need as a stopover for one or two nights stay as a traveller using Heathrow Airport. The Train system around the Terminals, and also to London, is good, though it may seems to be complicated for one that do not know it yet. This time I used the Elizabeth train to London, and I will be using it again, though its little bit more expensive than the Sub. And also its much cleaner and faster train to use - if one is going to London from the Airport.

The price of the Hotel - and in my opinion its over priced. As I came early in the morning (about 0830) I could not get my room until after noon. But, I was offered a "early check in" for 50.-pounds extra! I felt like it was really not ok of the staff to offer this kind of deal, so I refused it. If they had a room, why did they not let me have it without extra cost, as I had already payed a lot for. Situation like that is not what I want to deal with after 12-14 hours flight. But this is their business, and therefore the quality of the service is not as good as expected, and I wrote above ...

Location is obviously the main appeal when you need to catch an early flight and can go straight to the terminal. Everything else was a great bonus: friendly helpful staff, spacious clean rooms.

We are a family of 5 (2 adults and 3 young kids) so I requested to stay together in the junior suite which has 2 rooms with 2 large beds and the kids are used to sleeping in one large bed whenever we travel. The hotel refused and we had to pay for an extra room which never even entered... They didn't have connected rooms and obviously we weren't going to leave our 7, 5 and 2 years old in a room on their own... and the junior suite had plenty of space for all of us. So we just had to pay for an extra room we never used.

The hotel was as expected for a Hilton premises. The staff were first class both at reception and in the restaurant, Service in the restaurant was very prompt and the meal reasonable value for money. The room was comfortable and easily located.

Finding the hotel was not easy. Coming from Heathrow Terminal 3 signage was poor and the location more suited to a car arrival at Terminal 2 rather than a hotel that purported to serve both Terminals. As the crow flies the distances were not great but when it involves tunnels, lifts,finding your way though multi storey car parks, and the previously mentioned poor signage it does become an issue.

I loved the convenience of the location, the cleanliness, the access to fine dining, the modern conveniences.

I feel that the cost is high. Even though the facility is lovely, the price was quite high. That said, it was the only option I could consider given that I needed to rest during a 12 hour layover and it was the closest facility to meet my needs of arriving at the airport very early in the morning. The walk from the terminal is long, but I managed it well. I did have to take a cab at the cost of 38 GBP, also an exhorbitant price for such a short distance. The walking route was not available at the hour of day I needed to arrive for my flight to Madrid.

Very short walking distance from the Arrivals level at Heathrow Terminal 2. Stay on that Arrival level and look out for the small signs to Hilton Garden Hotel, which are on some columns and walls around the lift areas directly infront of you as you walk outside of Arrivals.. Don't get in the lifts. Access to the hotel is through an airport carpark, just behind a set of lifts. ( there are several lift areas, walk through the passageway behind the lifts on the left.) Walk straight forward in the carpark, and stay on the marked pedestrian pathway, this will take you to the glass door and ramp that goes to the hotel reception Helpful hotel reception staff. Access to the shops just outside of Arrivals but still within Terminal 2. Cafes, pharmacy, M&S local groceries, SIM Local, WH Smith.

Bathroom lighting. Only one chair in the room. Refrigerator in room is a cooler, not a refrigerator. Had to ask for blankets,

I like the cleanliness and comfort and quietness of the room. The room size was just as nice and comfortable. Easy check in as well. As the location is within the airport so there are not many food varieties though there are within the hotel which is good and nothing to explore within the airport. The sound of planes which was mentioned by some reviewers - I did not hear anything at all and it was all quiet to sleep in during my stay. The overall experiences was definitely awesome. The house keeping team was nice on the next day i am in as she shared on the shortest way to reception.

It would be nice to have basic toiletries like toothpaste, toothbrush or shower cap etc for a hotel. The door safety lock was faulty and could not lock well, i did not asked to fix as it was just 2 days stay. The sign of the name of hotel from train station is too small to view so it would be nice to be of viewable size.

The rooms are very quiet, beds very comfortable, good showers and usual expectations. Lifts are good and we like the sky bar for views and excellent wines. Great cocktails at the bar. The Samosa Chaat is GREAT !! Never change it - in fact have more Indian snacks. Staff at Reception always very professional

Rooms are great so nothing to comment on. Breakfast is expensive for hot and continental. The coffee machine doesn’t have hot chocolate and can’t do Mocha. We just wanted toast and coffee but for £18, err certainly not. The Reception machine can’t also cannot provide hot chocolate or do a Mocha. The Reception for food, snacks and drink is awful. No one sits there and opportunities for a huge improvement.

This hotel accommodates three adults and was the only hotel that had a full sofa bed to offer our third person.

I was surprised at the charge for early check-in. To be clear, we were informed at the front desk that we could avail of early check-in at a fee (of what was supposed to be £25. When converted into Canadian currency however it was much higher than the equivalent of £25. In addition, there are TWO different hotels at Heathrow named Hilton Garden Inn, and this creates confusion. Our shuttle driver dropped us at the wrong one initially, and once we were taken to the T2 Hilton and were checking in, another group was dropped off at T2 Hilton when they were supposed to be at the other Hilton. I think a name change would be a fantastic idea.

The convenience for an early morning flight

Trying to find this hotel from the Heathrow Express in the adjacent terminal was very, very frustrating. There were no obvious signs or directions and even the LHR staff whom we asked could only guess at it's location. In the event the entrance was located in a car park, during the transit of which we were joined by several other frustrated customers. Lets see if finding the hotel on our return flight into Terminal 3 will prove any easier - but I suspect that it probably won't