Staff and ro were fine. No noise and comfy. Good quality meal in restaurant.

I googled heathrow T3 hotel. This showed up on the map as 1 of 2. This hotel is linked directly to T2 via a bridge. BUT T3 is a good 15 minute walk so if you have mobility issues or pushed for time book aerohotel that is actually in T3 this may be googles fault?

Great location. Clean and quiet; hardly any noice from the Airport in the room. It has everything you need as a stopover for one or two nights stay as a traveller using Heathrow Airport. The Train system around the Terminals, and also to London, is good, though it may seems to be complicated for one that do not know it yet. This time I used the Elizabeth train to London, and I will be using it again, though its little bit more expensive than the Sub. And also its much cleaner and faster train to use - if one is going to London from the Airport.

The price of the Hotel - and in my opinion its over priced. As I came early in the morning (about 0830) I could not get my room until after noon. But, I was offered a "early check in" for 50.-pounds extra! I felt like it was really not ok of the staff to offer this kind of deal, so I refused it. If they had a room, why did they not let me have it without extra cost, as I had already payed a lot for. Situation like that is not what I want to deal with after 12-14 hours flight. But this is their business, and therefore the quality of the service is not as good as expected, and I wrote above ...

Location is obviously the main appeal when you need to catch an early flight and can go straight to the terminal. Everything else was a great bonus: friendly helpful staff, spacious clean rooms.

We are a family of 5 (2 adults and 3 young kids) so I requested to stay together in the junior suite which has 2 rooms with 2 large beds and the kids are used to sleeping in one large bed whenever we travel. The hotel refused and we had to pay for an extra room which never even entered... They didn't have connected rooms and obviously we weren't going to leave our 7, 5 and 2 years old in a room on their own... and the junior suite had plenty of space for all of us. So we just had to pay for an extra room we never used.

Great location, easy short walk to terminal 2.

Found the signage directing you from the terminal to the hotel was poor

I like the cleanliness and comfort and quietness of the room. The room size was just as nice and comfortable. Easy check in as well. As the location is within the airport so there are not many food varieties though there are within the hotel which is good and nothing to explore within the airport. The sound of planes which was mentioned by some reviewers - I did not hear anything at all and it was all quiet to sleep in during my stay. The overall experiences was definitely awesome. The house keeping team was nice on the next day i am in as she shared on the shortest way to reception.

It would be nice to have basic toiletries like toothpaste, toothbrush or shower cap etc for a hotel. The door safety lock was faulty and could not lock well, i did not asked to fix as it was just 2 days stay. The sign of the name of hotel from train station is too small to view so it would be nice to be of viewable size.

Location to the airport

Lack of signage from the coach station to find the entrance. Also they took £50 deposit which is fine but still 3 weeks later sitting in my account pending so still awaiting refund. This refund should be instant as they take the money instantly from your account

The convenience for an early morning flight

Trying to find this hotel from the Heathrow Express in the adjacent terminal was very, very frustrating. There were no obvious signs or directions and even the LHR staff whom we asked could only guess at it's location. In the event the entrance was located in a car park, during the transit of which we were joined by several other frustrated customers. Lets see if finding the hotel on our return flight into Terminal 3 will prove any easier - but I suspect that it probably won't

I can't give an opinion of breakfast, I had an early flight on the only morning I was at the hotel, which is why I booked it in the first place. There's nothing more nerve-wracking than trying to get to Heathrow Airport on time from anywhere other than Heathrow Airport. The staff were uniformly welcoming and helpful. I was checked in quick and the room was comfortable and, as I'd requested, quiet. I got a good night's sleep before my flight. The Hilton Garden Inn provided everything I needed to ensure a smooth ride out of England.

I arrived at the terminal by hired car and the walk to the hotel, though well signposted, meant dragging my wheeled suitcase through a parking lot, down a path blocked by abandoned baggage trollies. The long ramp up to the hotel wasn't a problem on arrival, but for older people (and I am one) that same ramp becomes a challenge on departure, walking downhill trying to control a rolling bag. No railing that I recall! The lobby is a bit charmless, but does provide light meals for purchase either on the way to your room or en route to your flight.

We had booked to stay here for just one night, prior to our early morning flight to Canada. Although we only live in Hounslow, just a few miles away from the airport, I am not a "morning person" and didn't like the idea of having to get to Heathrow Airport for 07:00 in the morning. The hotel was absolutely perfect for the short walk directly into Heathrow's Terminal 2. Upon checkin the staff were very friendly and helpful, as indeed all the staff we encountered during our stay were. Our room, up on the 13th floor, and with a fabulous view of the west side of the airport was spotlessly clean, and the bed was very comfortable, ensuring we got a very good night's sleep. We had planned to arrive at around 15:00, and so was able to thoroughly enjoy the bar on the 14th floor, which had unbelievable views of the airport operations. Although the stay wasn't cheap, I feel that it was worth every penny for both the afternoon and early evening's entertainment watching the planes talking off, and the convenience of a very short walk into Terminal 2 to check in for our flight in the morning. Should the situation arise again, where I have an early morning flight from T2, I would have absolutely no hesitation about staying here again.

Food was quite pricey!

As always I was warmly welcomed on arrival and the check in procedure, along with a ridiculously early alarm call request was quick and efficient. The lady who checked me in was very friendly & we chatted about the hotel facilities and (I felt) was genuinely interested in ensuring that my stay was as pleasant as it could be. My room was spotless, the bed very comfortable & with all the amenities you'd expect. With it being an airport hotel there are people coming and going at all hours, yet there is little to no noise in the rooms themselves. I do generally try to book at this hotel when flying from Heathrow. Whilst it is somewhat more expensive than others, I know that it will be a pleasurable stay, I can walk to the terminal and, very importantly, that I'll get a good night's sleep.