Location is everything, very near to Jalan Petaling, Railway station. I stayed at the hotel 15 years ago (under a different hotelname) and at the time there was a sanitary problem. So i was a little scared when I arrived and found out it was the same hotel under a different name. However the problem seems to have been handled properly (i stayed in two different rooms) and am very happy the hotel is meeting all requirements a frequent traveller has.

Breakfast was a little expensive and not so much western food offerings

The Amenities around very 👍 Superb to move and walk around for shopping and eateries...👍

Water heater was very, very BAD....👎👎👎 I've Booked 3 rooms and all 3 rooms had this issues... It took us long, longer time to even have a quick shower... Either the water was very Cold or very super Hot... The Technician came and check but it was useless, still the same, No Changes... This had happened many times during our stay there past few visits... Nothing had changed past 2 yrs, My God!!!

Very modern, awesome staff

That you could not open the window (for protection) the room was on the 13th floor. But it would have been nice for an exchange of air to be able to open it at least partially

I recently stayed at the Ancasa Hotel in Chinatown, Kuala Lumpur, for five nights (Dec 2024- Jan 2025) Overall, my experience was sufficiently great, though there were a few areas for improvement as I observed. The room was clean and comfortable, but it was noticeably smaller than what was depicted in the images on Booking.com and Google Maps. Housekeeping was consistent, except on the third day when I had to call three times to get the room cleaned. The WiFi service was reliable for the most part, but I did experience occasional drops in reception in certain areas of the hotel. Additionally, when using multiple devices (a laptop and two smartphones in my case), there was some lag when streaming videos or watching YouTube. The staff were polite and attentive, addressing all my requests promptly. When moving it was observed that the lifts and lift lobby could get quite crowded and busy, especially during peak times. It required some patience or careful timing to avoid long waits. A standout feature for me was the bed—both the mattress and pillows were soft and provided a comfortable night’s rest without any neck or shoulder pain in the morning. Additionally, the hotel’s location is excellent, being close to the vibrant night street markets and the Plaza Rakyat train station. Despite a few inconveniences, I would stay here again for its convenience and comfort.

While my overall stay-experience was significantly great, there were a few minor inconveniences. The bathroom lacked smaller towels for washing your face or hands, and there was no floor towel to prevent water splashes from the shower, which left the floor wet and slippery during shower time. Additionally, the walls were not entirely soundproof, so if you have sensitive hearing or are easily disturbed by external sounds, you might find it challenging to fall asleep. These small issues aside, the hotel offers a decent stay for its location and amenities.

Reception: Quick, no-fuss check-in; Friendly and helpful staff Bellboy: Helpful, insisted on taking my bags <3 Room: 1) Good size / Value for money 2) Given a quiet room 3) Comfy bed n pillows 4) Sufficient lighting 5) Request for nice view fulfilled 6) Mini fridge available

General: -- Lack of dustbins at public area outside rooms along the corridor/lift area -- Crowding in lift - should limit to 5-6pax Room #820: 1) Bathroom -- Need to fumigate as there were baby cockroaches -- Water outlet in shower stall clogged/slow to flow out -- Shower stall glass door cannot slide open/close smoothly -- Lacks hand towels 2) Mini Fridge -- Please clean fridge shelves after each guest has left 3) Carpet -- Please vacuum the sides and corners 4) Bedside Table -- Legs unstable -- Pls fix! 5) Dressing/Writing Table -- Please clean the drawers also 6) Wardrobe -- Sliding doors cannot slide open/close smoothly -- Not enough hangers 7) Remote Control -- Please clean and sanitise this gadget; had dried food stuck on buttons

First impressions after entering this hotel, the main lobby looks grand, having a double and half height ceiling, left is cafe restaurant, and right is waiting lounge with piano display, if sometime can have people play it, it will be fantastic. Reception front service staff, she is very friendly and helpful, teach me how to do self-check-in with paying credit card also. Most of the guests staying are medium high and high level, Malay, India, China, Europe and maybe from Saudi also have. About the location and room, I think no need for me to explain much on this, because plenty of you, have explained it, which the answer is Great and Clean. All the staff here, they have done a good job.

The only thing I don't like is that one of the lifts has a bad smell, when i first entered the lift, after that I felt they had improved.

The Hotel is a perfect position for travelers, just a few step from the Puduraya bus station with bus from and to the both terminal 1 and 2. Close to Chinatown and walking distance to the main shopping mall in Bukit Bintang like Pavillion and many others. Near by there is a Chinese Hospital for any emergency. I make some trouble with the reservation but the stuff at the reception are kind and after that the manager come and in 1 minute she find the solution of my mistakes, very skillful and extremely professional.

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Closeness to jalan petaling, good rooms Ancasa was preivously known as Impiana hotels. The hotel had some sanitary problems in the past, this issue seems mitigated now.

Breakfast was a little pricey

Love the room , its clean and ccomfortable ,

The space arround the comod is to small , and also thay didnt provide toothpaste and bathroom slippers

The location was perfect for my trip. Very central and not far from the trainline. The room was very comfortable with good amenities. The staff were helpful and the restaurant had some good options on the evenings I arrived back late or didn't venture out in the heavy rain.

The breakfast was acceptable, but not fabulous. The hairdryer in my room was not working well. The bathroom was a bit tired and had a slight smell, which is common in SE Asia, but avoidable.