Location and it was nicely presented.

Just one thing really, it’s a shame that all the staff from front of house to the housekeeping, were most helpful and accommodating and sincere, but there is always one who lets the team down. The lady in the breakfast room was not helpful, not happy, unhelpful in any way, miserable comes to mind and abrupt. A simple request….may I have a fried egg? Answer…NO…with I would say attitude…curt and unpleasant…all I wanted was a fried egg. The breakfast was poor.

The staff were wonderful, even volunteering to fix a flickering lightbulb in the bathroom! The room was well provisioned and the fridge was well appreciated, a coffee machine and free coffee capsules was also greatly appreciated. I also thought the cleaning policy (not every day) was a great idea! The gym even has some modest provision for weights which I made use of. The location is very convenient, close to the central train station.

I didn't have a single complaint while I was there, but being picky.. The room (1st floor) looked out on to the street where there is student accommodation, part of the charm but it could get a little rowdy, though nothing that stopped me from sleeping. I also found the room lighting a bit dim, but this is in keeping with being eco-conscious so ok!

Already stayed in this hotel before and when I mentioned this my room got upgraded to accommodate a more romantic couple trip. Again a wonderful trip, the breakfast was great, the beds were comfortable, the bathtub was big enough for 2 people and made for nice romantic evenings.

The floor had some dirty spots here and there, nothing too crazy. Also one night the digital key didn't work so we had to ask a physical one, but also nothing that really worsened our overall experience.

The location is brilliant- a short walk from the railway station and a short walk to the old city centre - located in a very nice neighbourhood. The hotel was clean and comfortable with good facilities. The room (a superior room) was very spacious but the layout with the open bathroom between the sleeping area and the sitting area is very odd. The room doesn't function nearly as well as it could. We knew about the open bathroom which did not bother us but were surprised at how much it adversely affected functionality.

The hotel requires guests to actively opt in to daily housekeeping but unfortunately we were not advised of this on checking in and failed to notice the tiny card in our room advising us of the arrangement. We were therefore very surprised to come back from a day out to find the bed unmade, the room uncleaned, tea and coffee supplies not replenished and wet towels in the bathroom. We made a quick trip back down to reception and were immediately given a bag of clean towels Which they had sores at the desk. This appears to be a frequent occurrence. It would help if the housekeeping arrangement was much more upfront. The digital key system did not work but this was not a problem as we just used the card access.

The location is excellent, situated right next to the central station and very close to the city center, making everything within walking distance. The staff was extremely kind, and the breakfast was outstanding. We enjoyed the local vlaai after arriving in our room, and the complimentary wine was a lovely way to conclude our day. The room itself was very pleasant. I will definitely chose the same hotel for our next visit.

Nothing.

When we walked in the room we were blown away by how big and nice the room looked. We definitely made sure to use all the available facilities (big bath, bed, TV, etc.) and we were really pleased with how everything was. The breakfast was also really nice and tasty.

The bed was a little creaky when turning over in it. The room also wasn't ready even when we arrived at the time stated for check-in, and we had to find half-an-hour to kill in the city. Lastly, in the morning, we could very clearly hear (presumably?) our neighbours. Like metal clanking every couple minutes.

The team upon arrival was already lovely! The room was quite big and well arranged. The bed was very comfortable, the bedding was pleasant and the shower was very nice! Highly recommend it for a short trip in the city, especially for couples.

The cleaning staff was loudly moving things around in the other room, they were not discrete, as if they were moving out things. Hence, it was very loud in our room during their cleaning.

The breakfast was quite good, we got a voucher for a "delicious souvenir" to pick up from a bakery on the other side of the street and the result was delicious! The staff was very kind and helpful.

It was difficult to get the shower at the good temperature; the first room they gave us had not enough light (but they immediately moved us to another room when I said it; my son complained about his mattress.

Excellent selection at breakfast and all very tasty. Staff helpful and frindly at all times. Location was ideal for our needs.

We were put in room 103 for the first 2 nights. this room had no windows - not really an issue as was dark and quiet. The bed was extremely comfortable but it had an open plan bathroom with semi frosted glass panel beteen bedroom and bathroom! I know my friend well but both would prefer privacy whilst using the loo and shower!!! There was no where to hang long dresses - we were going to a concert - and no shelving for other stuff or even proper railing to hang towels. The wall painted like the Alps was lovely but the 2nd room we stayed in after 2 nights was much more to our liking & less odd!!

The room was amazing, and the hotel is very quirky with a nice vibe. The deluxe room is definitely worth it, only for couples though

We were locked out of our room at night until it randomly opened up again, so in the end no problems but it was not pleasant, also considering that the chat with the hotel wasn’t responding. Also would’ve been nice to have netflix on the tv