Lovely riad conveniently located near the Ben Youssef Madrassa. Great breakfasts served on the rooftop terrace. Tiny pool but very refreshing after a day exploring Marrakech. We all enjoyed an excellent massage in-house and had a really fun cookery lesson. Big shout out to the new manager Youssef and all his team. Nothing was too much trouble and they really looked after us.

The owner tried to increase the price of the airport taxi that was booked through them after the journey. Luckily I had proof of the price we'd agreed when it was booked 3 months earlier and the manager agreed to honour that price.

Extremely lovely Riad. The staff were incredibly accommodating and welcoming, especially the manager Yusef. He went out of his way to make our stay an enjoyable and memorable one. The Riad itself was beautifully designed, offering a serene and peaceful atmosphere that felt like an oasis amidst the bustling surroundings. The spa was exceptional, providing a range of relaxing treatments that helped us unwind after days of exploration. Its convenient location made it easy for us to access key attractions without hassle, adding to the overall ease and enjoyment of our stay.

Staff were brilliant! Helping us with each and every request. Khalid, Ibrahim and Youssef did their utmost to fulfill our every request. Did not matter what we asked. Breakfast was authentic and different every day. Interior of room was authentic. Small cold pool inside the riad. Rooftop pool available too but was too hot to go there. Airco available and was very welcome in 45 degree heat! Massages and beauty treatments available and friendly staff to carry these out. A real treat!

Riad was situated in an area with many cul de sacs. Had expected to be dropped off at the door by taxi. The streets are too narrow for cars, so be aware a walk is necessary. Be vigilant of people wanting to help you (make sure you have internet/map to guide you). People are friendly and helpful if you are confident and alert. There was no restaurant or dining in the riad for lunch/dinner as advertised but that was maybe because it is low season? No pin/credit card machine available so you have to be prepared with cash. Cash machines are in the big square or by the souks.

Had an amazing time. If you plan to stay in Marrakech don't go for a smart lifeless hotel. Stay in a Riad and SofYan would be a great choice. There is no car access, but was met by Naima at the drop off point, who showed us to the Riad. Having no car access was not a problem (I see it as a bonus) SofYan is 20 minutes walk from everything you need to see. Great location. The room was very comfortable, the roof terrace was a great place to have the amazing breakfast. Even managed to cool off in the pool. Naima and Malak were fantastic helping us sort out where to eat and dealing with communication for the various activities we did. The Massage was amazing and we also did the Hammam. Big thanks to Halima and Aicha. Biggest shout out goes to Khalid. He always greeted us with the biggest smile and despite the language barriers was so very helpful. Walking us, at very unsocial hours, to our various pick-up points. Thank you Mon Ami...

No dislikes

The riad felt like home from the moment I walked in warm, welcoming, and beautifully maintained. The staff was incredibly kind and attentive, and the traditional breakfast each morning was delicious. I especially loved the massage; it was exceptional and truly relaxing.

At night, the small alleys leading to the riad can be a bit tricky to navigate because many shops close and the streets start to look very similar. I recommend arriving before it gets too dark, or calling the riad to have someone meet you at the main road and guide you in it makes the experience smoother and stress-free.

We loved the reception area and the welcome we received at the Riad. The property is super clean and staff are very friendly and helpful. The breakfast was plentiful and well presented. The roof top gardens and little pool was great. We lived out complementary half an hour massage by the ladies with magic hands :) The location was perfect in the middle of Medina and about a 10 minute walk from the main square. Special thanks to Reda, Youseff, Fatima, soukeina, Saad & Khaled. You all made the stay so very special.

The beds were not comfortable. Also if you are driving, it was not made clear that the parking is not free and we paid 50 Dirham per DAY.

The staff were all amazing and couldn't do enough for us - from providing water and tea to researching activities, walking us to dinner so we didn't get lost and making reservations at other restaurants. Breakfast was great, bit heavy on the carbs but that is what they eat here, so can't fault it, lots of beautiful things to taste. We felt very looked after and the rooms were all clean. Roof terrace lovely, they even gave us blankets to wear as it was chilly. Prepared a lovely meal for us. Cleaners very thorough, and the Hamman ladies were wonderful, definately have a massage with them.

Our bed was a little hard and creaky when my partner moved, so we didn't sleep all that well. Also the design of the Riad meant that noise of doors and locks travelled, but this is to be expected in this type of building.

Staff very friendly and couldn’t do enough to help/assist you (even from the moment of arrival, with a staff member collecting us from the taxi to walk us to the Riad (most of the old town medina, is not accessible by car) - we felt very welcome indeed - One staff member who really deserves a mention is the young lady (whose name i don’t want to spell incorrectly) who was there everyday of our stay, her attention to detail was fab, and is a real gem to the Riad. The room was very clean and decorated to a good standard. Each morning, we had our breakfast which was plentiful and a good mix of items - again, the attentive staff already know your preferences for breakfast (which we had upstairs on the peaceful terrace - of which includes 2 additional ‘staff’ - the resident tortoises who are very cute!). But despite us on two mornings (having our breakfast late at 12pm, and another time we had an ‘adaptive’ offering considering we had already had breakfast as part of our 4am wake up for a hot air balloon trip (Definitely recommend if able as it was a true highlight!), nothing was a problem or issue. We didn’t use the spa as didn’t have time, but they have an extensive spa offering with a wide arrange of treatments, also can help organise various activities/guides for you as well if needed. Also having a bar in the Riad is helpful, as most places don’t serve any alcohol in Marrakesh. There is also a member of staff at the Raid 24/7, so even if you need something in the middle of the night, they are happy to help you. Communication is great, as once you check in, you are added to a private whats app group for your room number, which is just for you and the staff, so useful for any questions or requests you may have. They also have decent WiFi speeds (which is useful as data usage is very expensive in Morocco (and not in the usual mobile plans).

This isn’t a negative, but a consideration if you have limited walking or mobility issues (as you do have to walk approx. 5 mins from an area a car can reach you to get to or from the Riad). Most of the rooms are upstairs (but they do have one downstairs room you could request, as there are no lifts). But if specifically needed, I’m sure it won’t be an issue to request it (the Riad from the spa in the basement, to the roof terrace is 6 flights of stairs (over 5 floors).

The hotel contacted me before my journey and asked whether I needed a taxi service from the airport when I arrived, which was very helpful actually! It will be difficult to find the Riad unless you have good internet data in Marrakesh. Otherwise, take a taxi to the post office by Bab El Khemis, and then call the hotel via WhatsApp to get directions or more than likely they will come and meet you. Once we arrived, Naima welcomed us with their traditional hand wash, rose oil to keep our hands lovely, tea, and some cute homemade sweets. We enjoyed the massage, very relaxing after the long journey. Another person Malik was very friendly through the stay, helped me to arrange the cooking course, unfortunately didn’t happen in the end, due to the bad weather. The location is amazing, close to the souk and nice Bank ATM. Short walk to the museum and Madrasa Ben Youssef. As for the breakfast, it is like a feast, we fed very well by the hotel :) They also have a nice terrace where you can chill on sunbeds, and there is a little pool, but it's still March, so we can’t do anything with it; it's a bit cold.

The only complaint is they need to descale their coffee machine or use lighter roast beans, my partner really doesn’t like the coffee.

The staff are so friendly, Yousef, Khalid & Said are all so kind and helpful. Good, hard working honest men who will tell you how much you should be really paying for things in the souks as a tourist. The property itself is so beautiful inside and peaceful and the breakfast served is SO GOOD - we ate like kings everyday!

Only thing I can flaw is that our air con stopped working half way through the night but everything else was 10/10