Absolutely stunning Riad! When you step into the Riad, it takes your breath away. It has a modern design, but all with the local Moroccan style. Gourgeous lounging areas around the pool, and a great bar on the rooftop too. Very luxurious room as well. We had the suite that could sleep 3, and the extra bed is actually on a loft so felt like a lot of space for the 3 of us. We also had a very very late check in as we dropped our bags and went out exploring and then ended up going straight to dinner. The staff was there waiting for us, when we checked in at a very late hour. Fabulous service.

Nothing, everything was great.

Riad Rafaele was a great place to stay to explore Marrakesh. It's location was so close to the souks and walkable to the main palaces and gardens that it was easy to get around and then return to the welcoming cool and relaxing haven of the Riad. Thomas and Valerie and all the staff were so friendly and welcoming and extremely helpful in helping with advice, directions, restaurant recommendations and bookings and we felt very safe while staying there. Our room and bed was very comfortable and the breakfast in the roof top conservatory area was a bonus with fresh orange juice, eggs and breads. We experienced the hammam and relaxing massage which was great and lovely to have on site. I recommend taking offer of Riad arranging taxi from airport as you may have difficulty finding it tucked away in the Medina! We would definitely return and explore further into the Atlas Mountains and more.

The lock on our room was a bit temperamental at times but it was about to be fixed so not a big issue. Water pressure could be variable but as you are in the heart of the Medina, not unexpected and again no real issue. Staff were always very helpful and ready to address anything we needed.

Lots of character in a very central location. Great view from the rooftop. Very comfortable. Lovely helpful staff.

Our room on the ground floor had other guests passing by outside, persons enjoying the central courtyard, so can be a bit disturbing (music, chatter).

We loved the three young gentlemen who made our stay unforgettable. They did everything in their power to help and guide us where and when they could and showed what true hospitality is all about. We also loved the breakfast, even though one of us could not have gluten, they tried their very best to accommodate us.

The building had some "beauty flaws", for example the central heating in our bathroom did not function and the sink was half clogged. Also the system with the outside bell for those who had forgotten their key during the night was not optimal, because when someone did use the bell, many guest were woken up...

The Riad was beautiful, comfortable, and relaxing: just a sumptuous escape secreted away at the end of a long, dark alley. I’ve been to Marrakech before and had an idea what to expect, but my friends and colleagues had not and their minds were blown when the door opened to this paradise. It was gorgeous. Our rooms were elegant and comfortable (my friends and I enjoyed a ground floor room [shared a king bed] with soaring beamed ceilings and giant arched windows with heavy curtains). We enjoyed the rooftop continental breakfast (lack of croissants was the only downside ;-), the spa (hammam is a must + massage), and hours spent hanging out with mint tea and local delicacies in the garden courtyard. A couple of us used the pool (a small but lovely floating pool). The staff were truly exceptional. Waiting on our every need and desire, guiding us (literally) to restaurants to dine, and directing and advising us on shopping and more. With a bad knee, I was a bit challenged with all the steep stairs, but there were (mostly) handrails (not true in many parts of the medina, where almost every restaurant is on a rooftop) and so I managed okay. We would go back in a heartbeat.

Missed having croissants at breakfast, and one day our showers were cold because one of the staff accidentally turned the wrong knob on the roof. No one was up to be found to address the problem. But we managed. Neither was a big deal.

The staff at the property are simply excellent. The service they offered matches any other top hotel in the world. Nothing is too much trouble.The ladies in the spa offered wonderful treatments, making you feel renewed and relaxed. The menu is simple, don't be fooled by that. The food is excellent and well worth the wait.

The room we stayed in was ok. however, it was also located by the door to the roof so could be noisy. Note to other guest. I have extra sensitive hearing so I do not think it would bother anyone generally. It's also the walk way for the smokers, so they pass at night and can make a right racket. Apart from that theres nothing not to like.

Extremely beautiful building - even better than the photos! Great location, right in the medina and very close to the souks and major tourist sites. My room was very comfortable and stylishly decorated with Moroccan design touches; the bed also deserves a shout out, I slept very well. The hotel also has a rooftop where you eat breakfast, and with gorgeous views. I cannot say enough good things about the staff who were all super friendly and helpful - they helped me arrange transport and were always available on whatsapp if you needed them. I used the hammam which was also excellent. Will definitely be back!

Water pressure was a little low but this is to be expected in the medina and wasn’t a problem. Visitors should note that they do not currently serve alcohol but they offer tea, coffee, other drinks when you want them.

Our stay at Riad Rafaele was nothing short of exceptional. From the moment we arrived, we were welcomed like family by the incredible staff. The three main hosts (apologies for not knowing the exact spellings of their names) were particularly outstanding, going above and beyond to ensure we had a memorable experience. The staff were incredibly attentive, available day and night to look after us and make sure everything was perfect. The Riad itself was a beautiful and peaceful haven amidst the bustling city, but it was the warmth and dedication of the team that truly made our stay unforgettable. We cannot recommend Riad Rafaele enough and look forward to returning in the future!

The staff were extremely helpful and kind and made us fell at home straight away . The owner was at hand to help to the needs of the guests everyday , even grinding the coffee beans for the guests . The interior of the Riad was exceptionally designed with good taste and quality materials . We experienced the Spa treatments enjoying the sun deck following our Haman . Very relaxing . A fabulous location allowing us to walk to great roof top Resturant’s and historical sites nearby . We would highly recommend this property .

The Riad is owned by a beautiful French couple who bring charm and elegance to the property. It’s in a lovely quiet location in the Medina. The staff are incredible. Houssein was amazing, giving up so much of his time to add a map on our phones with locations of where to go and what to see. He was always a bubble of joy. Ibrahim and Roudiane shared their knowledge of the city. They couldn’t do enough for the guests. The breakfast was fresh and plentiful. Rooms were very clean and comfortable. We will be back. Thank you so much for an amazing 5 days.