Very clean and comfortable hotel. Staff was incredibly welcoming and kind. Breakfast was delicious, and they packed us a breakfast for our last day because we were departing before service. Very centrally located.

AC didn’t work. It’s Europe and springtime, so a lot of hotels don’t switch on their AC until later. Still, it was stuffy in our room and we couldn’t get it to a comfortable temperature. Slept with the windows open, which was quite noisy. Won’t be an issue in a few weeks, but it was when we were there (April).

Room was amazing with big bathtub, wc with light and electric washing, bed very comfortable, in the night very quiet can sleep perfectly.

Breakfast was very poor, small portions I give my eggs to husband because portion is very small. When you order pancake they bring just one pancake very small.

The bed was super comfortable with selection of pillows of different firmness. Room was gorgeous and the view was second to none. The windows had great soundproofing, so you could listen to the sounds of the Grand Canal or easy shut it out. Friendly staff. Would definitely recommend!

The location was fantastic! It was right by the Rialto Bridge and close to a major water bus station, as well as plenty of restaurants and shops. The staff was super friendly and welcoming. The room and bathroom were spotlessly clean, and the sheets and towels were in great shape.

My main issue was that the windows didn't have screens to keep the mosquitos out, so we had to keep them closed most of the time, which made the room feel stuffy. Every night, we woke up to the sound of mosquitos buzzing in our ears (and it wasn't even summer!) Another problem was that the closet didn't have any shelves, just hangers, which was quite inconvenient. Additionally, we got a room that faced another room, which was disappointing. Although we didn't pay extra for a cannel view, it felt awkward being so close to another building.

The location is perfect - close to the Rialto Bridge and a short walk to San Marco but also right outside the water bus and taxi stops so it’s easy to get to and get around but crucially there was no noise disturbance from all the activity outside so we slept really well! The bed was comfortable too. Effective air conditioning was important as it was late July and very hot outside. Our room was very clean and had views over the Grand Canal. We had breakfast delivered to our room every morning.

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The communication was excellent from organising taxi transfers and the gondola ride. The complimentary trip to Murano with a glass blowing factory tour was very enjoyable. The location was huge positive as the water taxi and Rialto bridge was on the door step. Breakfast was served in the room or breakfast room. Breakfast was ordered the night before and includes a wide range of hot and cold drinks and pastries. I would highly recommend and hope you visit again soon

The key card didn’t work on the main door so a couple of times we had to wait for a member of staff to open the key

The hotel were able to organise a car transfer (from Pisa’s second airport) and private boat to the hotel for an additional cost. This was absolutely worth it. Arriving privately by boat to the hotels own dock was priceless. The front house staff were enthusiastic, spoke English perfectly (we can speak Italian well- but good to know for those that can’t). They made fabulous recommendations for our family from suggesting locations for dinner where locals dine to easy activities. The room itself was exceptional - great bathroom with Ferragamo amenities, doors that opened over the walkway along the grand canal and efficient house keeping service (our rooms was always made up within an hour or two). Beautiful water (free in Murano bottles). We loved our stay here. The location is amazing- 100m to the Rialto bridge and even closer to the Rialto dock. Great shops nearby too and very close to Piazza San Marco also.

staff was extremely polite.

the room was stuffy. it was warm out but there was no AC because it was too early. however, they quickly found a fan, which worked well. I also felt the front desk should have been more knowledgeable about the things to do and places to eat.

amazing location central Venice right by Rialto - easy walk to whole city. Small enough to be interested in their guests

would have liked a room overlooking Grand Canal (canal views are not always the canal you expect) …

Amazing view from the windows of the grand canal suite.

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