The location inside the tropical forest, animal watching, the beaches were beautiful, specially Nacascolo. The activities offered were very entertaining , the staff was very nice .The property is beautiful and the golf cart service was very usefull, also the shuttle service inside Peninsula Papagayo

Although there are multiple choices of food at Rio Bongo, the food was not the best. On the other restaurants the food was fine and delicious

This is one of the most beautiful properties we’ve stayed in. It is like being in a treehouse! The room was amazing, the staff was so accommodating and kind, the facilities and grounds were gorgeous, the food was delicious. We especially enjoyed Chao Pescao and Meso. The complimentary shuttle which arrives every half hour at the lobby and offers rides to other hotels on the peninsula for dinners is so convenient. Even though the main beach area must be accessed by boat, it was never an issue because it was a super convenient and quick process. The boat goes back and forth about every 8-10 minutes throughout the day, so you are never waiting long. Bonus…the property provides towels and sunscreen and bug spray! We would definitely stay here again.

adult areas rooms were very clean love the complementary snacks and water

shuttles don’t run often enough and inconsistent when called had to recall many times for transport in house . tours are only directed to certain tour companies which can be incredible expensive with no other options to compete pool attendants aren’t seizing opportunities to serve more had to make reservations for each dinner location and then showed up to open tables everywhere . staff don’t seem experienced to handle multiple service tables at a time. also it takes a while to get service and get the check service attendants in the main area do not communicate with each other and had to repeat allergies many times. a lot of attendants but not that customer oriented.

After staying at the Andaz in Maui and Lisbon, we were excited to stay at this location in Costa Rica. The property is beautiful, family friendly, and the staff are always happy to help. Shout out to the kids club team, coffee shop team and Jarrett at the pool bar for always welcoming us and asking how our stay is going. Those folks left an impact on us although the entire staff was stellar. They utilize WhatsApp, so, I recommend to US travelers to have that handy. The grounds are beautiful, have several pools, and direct beach access as well as a beach/beach club where Meso restaurant is located. You will need to take a shuttle to access. I recommend beach shoes for the beach. There is a weekly schedule of activities for a fee and a spa. My husband and I took the barista coffee class and ceviche class- both were great. The hotel clearly tries to be sustainable and use local products and minimize plastic use. These are huge and I am happy to see that they could implement these practices at a large resort like this.

Very little...The pools need a refresh. The breakfast buffet could be better as the selection is pretty much the same day to day, so, it does get boring after a couple of times. We were fine with the al carte breakfast. The small monkeys that are on the property are very cute but some guests think it's fun to feed them. My suggestion to management is for guests to sign a document stating they will not intentionally feed the wildlife. Otherwise, this was a wonderful holiday for us.

EVERYTHING!! This hotel is an absolute gem! You feel special there from the moment you drive up to the entrance and are greeted by name till the last second of checking out. My daughter stayed at this hotel for 2 nights 2 months before our visit. When we walked into the lobby the young gentleman Jerson at the front desk immediately recognized her and her son. Not only did he remember them visually - he remembered various details about them! A similar thing happened when we went to the restaurant - the staff there remembered her and her kid! By day 2 of staying there it seemed like every staff member there knew our name and room number, knew what kind of coffee we like for breakfast, and what kind of smoothie our kid prefers at lunch. When my grandson (who already stayed there two months prior) came to the kids club - all the girls there remembered his name and met him with open arms. He loved this kid's club so much - we couldn't get him out of there. It's been a month since we came back and he still keeps asking when we are going to go back there. Every woman in that kid's club is absolutely wonderful - I wish could mention all of them here. On top of that - the grounds, the rooms, the beach house, the restaurants, the views - everything is breathtaking! The service is top-notch. The beach is amazing! Jerson at the front desk, after learning that it was my 70th Birthday, arranged an upgrade for us for a reasonable price and we got one of the best rooms in the hotel! He made our stay super-special and memorable and we are immensely grateful! Monkeys visited us on the beach daily, and activities in the hotel abound - we went on a super-fun electric mountain bike tour around the peninsula. I couldn't imagine a better stay. Thank you, Andaz! We can't wait to be back!

We absolutely loved our say here. We loved the privacy, the serenity and the peace of the hotel, the staff were so attentive and so incredibly friendly, the food was divine and we had access to so many activities in the area. Our favourites were bike riding, jet skiing and the little private ocean bays. We'll be coming back again in October :D.

nothing =)

The location and hotel facilities are simply amazing! Staff were very friendly and helpful. I had a super relaxing yoga class with the most beautiful view with Yari ( I hope I am spelling right) who was fantastic. We wished we had stayed longer!

Extra Resort charges per day 100 dollars and extra occupancy charges 100 dollars per day on top of regular tax. Extra charges were not clear before booking

Service was outstanding! Loved the Serene environment!

The website advertised hiking. We had an amazing hiking tour, but I though there would be more hiking trails at the resort.

Such attention to detail. It was so very pleasing to the senses. The staff seemed to carry pride for their place of employment. The decor was beautiful, especially the main lobby. The food was wonderful.

No complaints