Rooms were large and housekeeping was excellent. The food in the restaurant was of a very high quality. The wellness area attached to the hotel was excellent.

I felt isolated as there are no shops or outside restaurants nearby. You need to travel 10 mins by car to Villach for any shopping etc.

Nice hotel, high quality breakfast, very kind and helpful staff (reception, bar, restaurant, cleaning personel) Free and direct access to the Warmbaderhof thermal pools (swimming and a warm pool with massage) where you can bath in the spring itself. Unlike the spa this place was not crowded so you can relax and enjoy the fantastic water and the silence

Our room was on the second floor and faced the walls of the spa so it was a bit dark. I think the view can be better on the the third floor

Excellent facilities, the pool and sauna areas are architecturally interesting. Friendly and efficient staff.

A few of the younger waiters were not as polite as they could have been.

What makes the hotel fantastic is the friendly staff and the access to the Kara-wankers wimming pools and fitness center. Also there is access to the natural Thermen. The Kara-wankers aqua complex is beautiful, several pools in one complex. The fitness club is amazing, the hotel gives free access to this club, which has a huge amount of equipment. The breakfast is also fantastic. It is really nice staying with the kara-wankers.

Very polite and helpfull stuff. Very clean , spacious and comfy room.

Dinning tables were very near each other instead of 2m apart in times of covid19 still, as guests are still wearing a masks all the time. Did not liked a fact that big number of other non-hotel guests are using pools, it can be crowded.

we stayed in a junior sweet which we really enjoyed as it was comfortable with plenty of room. The breakfast was nice and we enjoyed swimming.

A little bit far out of town but the train station was near by.

Nice clean rooms, very good breakfast. Robes with towels and a bag is very useful.

See through glass wall in the bathrooms. It lacks a privacy for a person inside the bathroom. It could have more opaque finish or other means of blocking the view without sacrificing the intended overall hotel design.

The facilities, the food , the kids room.

There is a window inside the room into the shower and toilet which does not allow privacy in any way. Just bad planning.

Great Thermal place, set between the mountains. Nice food and service. Great swimming pool with river gravel in the sanatorium area. Very nice rooms.

cooking a little too rivisited and sophisticated, some choices quite debatable, maybe something simpler would be better for all palates. The thermal area ov Villach is nice, but it is wedged between a railway and a mountain, so wherever you go you have to cross the rails passing under the station. So it is not ideal for a stroll in the old town starting on foot from the hotel

The location, the access to nature

A little too warm in my room