I recently had the pleasure of staying at the Holiday Inn Express Yerevan for the second time, and I was once again thoroughly impressed by the exceptional service and warm hospitality. From start to finish, the staff went above and beyond to make my experience memorable. Upon arrival, I was warmly welcomed by the front desk staff, who made me feel instantly at home. The receptionist greeted me by name—a thoughtful touch that left a lasting impression and made me feel valued and recognized as a returning guest. The check-in process was swift and seamless, setting the tone for a relaxing, stress-free stay. Throughout my visit, the staff’s commitment to making guests feel welcome was evident. They consistently offered friendly, attentive service, creating a genuine atmosphere of warmth and care. Whether it was a quick smile, helpful recommendations, or prompt responses to requests, the team at Holiday Inn Express Yerevan made every effort to ensure I felt comfortable and at ease. I highly recommend the Holiday Inn Express Yerevan to anyone looking for a hassle-free, enjoyable stay in the city. The dedicated staff, cozy ambiance, and efficient service make it a true home away from home. I’m already looking forward to my next visit!

My only suggestion for improvement would be the breakfast offerings, which, while satisfactory, could benefit from a bit more variety and quality.

The hotel was ideally located in the heart of the city, making it easy to explore key attractions. We loved that Republic Square and the Cascades were just a 10–15-minute walk away. The area was also filled with great restaurants—perfect for unwinding after a day of sightseeing in Armenia. What truly stood out was the exceptional hospitality. Shant, the front office manager, warmly welcomed us and took the time to highlight key spots on the map. The rooms were cosy, the WiFi was complimentary, and the breakfast was both delicious and authentically Armenian. Overall, we had a fantastic stay.

I specifically booked an international chain hotel for my stay in Yerevan this time. I knew the weather will be hot and I need a good rest from the hassle of local ways of doing things. I really liked that the hotel was super quiet and the air conditioning worked perfectly without any noticeable noise. The staff was very friendly and helpful. The location is next to a nice small park.

The breakfast was quite limited and not too tasty, but again it was better than I have experienced in a local hotel. I try to eat gluten free so my experience does not necessarily apply to everyone. A minor detail I noticed - the hotel asked to hang towels on a rack for reuse but there was no towel rack in the bathroom, only a small one above the sink that was too low for bath towels. So the recommendation seemed odd. I hanged my towels on the shower door but they were always replaced.

Clean and cozy Hotel, Great Location and I love the cheerful staff and manager. Helpful but not tooo friendly. Perfect. ☺️ I just hope we got early checkin for free as we are 2 Family staying 6days and 1 more staying 4days. ☺️

I think AC needs cleaning? its a smoke free bldg and im allergic to smoke/dust. or maybe Im just too sensitive. Hotel fragrance can be improved.. Its clean, its cozy, with super friendly staff, just add a little more fragrance and it will add a great impact. Breakfast can be improved. Even just a simple adding variety to daily sausage or change in daily soup. Bidet or water Spray in Toilet will be a great addition too!

I had a fantastic stay at Holiday Inn Express Yerevan! From the moment I arrived, the staff were incredibly friendly, professional, and always ready to assist with a warm smile. Their hospitality truly enhanced my experience. The location of the hotel is perfect—right in the heart of Yerevan. During my stay, there was a charming Christmas Village set up just in front of the hotel, which added a magical holiday atmosphere. The area is also surrounded by plenty of restaurants, offering a variety of delicious options just a short walk away. My room was spotlessly clean, cozy, and wonderfully warm—an ideal retreat after a day of exploring the city. The bed was incredibly comfortable, ensuring a restful night’s sleep. I highly recommend Holiday Inn Express Yerevan for its perfect combination of great location, excellent service, and comfortable accommodations. I can’t wait to return!

It's the second time I stay in this hotel and I was very happy with the choice. We had a very comfortable stay. The staff members (reception, bar staff, housekeeping) were very friendly. The room was tidy and clean. The location is exceptional - walking distance to cafes and restaurants, major attractions in the city center, supermarket and pharmacy. Overall, it was the perfect choice for a short stay in Yerevan, would definitely stay here again!

The walls are a bit thin and so you could hear the neighbors coming in and out of their rooms, opening windows, etc.

This is the best hotel . The food is outstanding !.. LILI helped us alot to make our booking and arrange it in the best way she was very patient and professional big thanks to her & sorry if we been disturbing she was profissional , honest ,pleasant & very cooperative ; The service is exceptional the manager goes out of his way to ensure you have a memorable experienc, amazing manager such a credit to the team he really goes out of his way to look after you! THEY welcomes us in wonderful way we can’t wait to return! Thaaaanks & for sure will go back to Holiday Inn🌹🌹🙏‬

Nothing

The combination of a fantastic location and outstanding service from staff like Tatev makes Holiday Inn Express a top-notch choice. I highly recommend this hotel and look forward to my next visit.

Minor suggestions for improvement: - Expand breakfast spread options - Provide more than two complimentary water bottles per room per day. - The quality of the dental and shaving kit.

For the first time in a long time of visiting the hotel, a problem arose with paying by card from two banks in different countries. It was already about one in the morning and I was offered to pay in cash, unfortunately, I did not have drams and I was offered to go to the ATM. Fortunately, my booking on Booking was confirmed by card and the payment was debited. But the situation itself seemed absurd to me and it made an unpleasant impression.

The breakfast was superb with all the unlimited hot and cold drinks. Restaurant staff were very attentive, courteous and great. The hotel location is perfection where is the heart of the city center as you will enjoy the enchanting city and the atmosphere is beautiful.

For 3 nights of stay, the first night was like alarming because there was a false fire alarm during sleep hours roughly 4:30 AM which all guests went down to the reception so that experienced was a little bit worrying to me. However, on the other side, all staff and service were all excellent.