This was our family gathering for Christmas so it was important to us to have a "homey" feel. Check in was quick and easy. Our host Deb was very friendly and helpful. The concierge did offer a "talk" in exchange for gift certificates or a gift card, we declined and that was that. They were not pushy at all. The unit was very clean and well stocked with kitchen supplies which was important to us as we cook most of our meals. They could accommodate having two separate beds in the second bedroom which also met our needs. The location was great and very close to Colonial Williamsburg which is why we chose it. An added bonus was the putt putt course/ping pong/corn hole/pool & hot tub for a great afternoon of family fun.

As with most hotels and rentals the internet was not strong. My Verizon phone signal was almost non existent but obviously not their fault, T-Mobil was somewhat better. The TV's were not able to get on the internet so we couldn't stream our services from them. They did have cable which included pay channels.

The rooms were top notch and clean. The pool and the Jacuzzi were great. The activities director Tammy was wonderful as well.

Nothing against greensprings but Booking did not give us accurate pricing. The resort fees were not accurately communicated on booking.com and definitely put a damper on our vacation after being blind sided.

The layout was very specious and we were right by the registration which was nice for accessing the hot tub. I requested more towels/blankets and they were promptly brought to us. We had a ground floor room which I had requested so it was easy moving luggage in and out. The kitchen was full-size which made feeding a bunch of teenage boys a lot easier. Two bathrooms, for the same reason, was very welcomed. The site was quiet and the roads around it easy to navigate, yet there were loads of shops and restaurants and historic Williamsburg was only a few miles away. The whole place was very clean and the linens were white and no bedspreads (which I prefer!)

I would have liked a later check-out. 10 is very early. I tried to get one but the later checkouts were all used up at that point. We were there for a soccer tournament so having to get everyone packed up after a tiring weekend then having nowhere to go until our later game was a drag. The kitchen needed some oven mitts as I had to use washcloths instead to take food out of the oven. It also needed more than one mini-baking tray. It didn't fit a pizza even. The master bathroom was really humongous, yet the toilet is crammed right up against the wall so you have no space and can hardly reach the toilet paper. Bit silly.

The rooms

The stay fee is ridiculous. Already have to pay for the room with a holding deposit that takes a week to get back plus a $25 per night plus tax staying fee. For what when house keeping doesn't even comes untill after you've checked out.

The balcony The space The relaxation Staff was good The peace and quiet

The carpets need replacing badly. There is a mold or mildew smell in the unit that will not go away. The kitchen counter needs upgrading. Lots of damage areas. Sofia need upgrading. The bed rails in the small bedroom were sticking out. Very dangerous.

The property was great but I have a problem with them still holding $200 of my money. It’s bn 4 days and they haven’t released the hold on my $200 which I feel is unfair. I checked like I was supposed to and nothing was damaged as a matter of fact I cleaned up before I left but my money is still on hold.

The property is beautiful, the resort location and access is excellent, and the suites are large and very comfortable.

The internet was mostly useless - when I called to ask if this could be looked into, I was given the number for the resort's service provider and directed to contact them directly. I located and reset the AP myself, which restored service, but speeds were still frustratingly slow. Some of the furniture, fixtures, and finish of our unit were a bit neglected - nothing major, a bit of torn upholstery on dining room chairs, a couple burned out light bulbs, and some sloppy patches and painting.

The room was wonderful for us and two teens. It was well supplied and clean. Staff was very nice and the grounds are beautiful.

We did find a sluggish roach (obviously dying, probably from just traveling through pesticide?)in the main bathroom. Our air conditioning was not functioning when we returned first day late, was promised a repair person which we waited for untill 11:30 pm. After another phone call, a great guy showed up early and took care of the issue and came back by to insure it working properly. Our last night a mouse came out from behind the dresser...we trapped it in the closet with a towel at the base--not enough to trap the little guy and he had disappeared by the time help arrived. It was still not in one of the traps they set by morning. We totally understand that to have green, you have critters.

The pool and the staff were so friendly and helpful . The pool water was just the right temperature. The beds and sofa bed were very comfortable. We had more than enough space for all 5 of us who stayed in the condo

It was only one wash cloth in each bathroom, and I reserve the room for 5 people . The fire alarm must be too close to the kitchen . Every morning, when I had something on the stove or oven and opened the oven door, the alarm would go off. I had the windows open to try to help, and it still would go off. Would have to stand under the alarm the whole time waving over the fire alarm for it not to go off.

We love the pool. Our kids ages from 12 to 4 absolutely love the pools and hot tubs, we play mini golf which was a good course nice and easy to stay together and just enjoy it! We asked for a 2nd floor and they obliged which was so nice. We got a apartment nice and close so we could just walk to the amenities and checked out the dvds nice collection of adult and kid movies to choose from.

Nothing to do with the hotel but I don't like that people were smoking in the clearly non smoking areas when kids were out in the pool. So that was annoying but that's a people not following rule issue.