Check in,the people that work there are very friendly and helpful.

The shower in our room had hair in the floor of it and there was no shampoo in the dispenser.I inquired about the shampoo Sat morningand they brought us some. The breakfast was good but was overpriced and the container lids on the buffet would not stay open so you could get your food out. This breakfast should be priced at no more than 10.95. Most of your guests are staying with you because of some connection to the Cleveland Clinic. These people are most likely going tru a challenging time anyways. Help those guests out by making breakfast more affordable. Also dont play the music so loud over the intercom....not pleasent

the housekeeping assigned to my room provided clean amenities and gave great attention to towels needed and a tidy room. I was very pleased with the well made bed and clean bathroom.

So, I ordered from the Moce Diner in the Holiday Inn/CCF on my 2nd night's stay. I ordered a carryout for the Chicken Alfredo. The dish was very appealing to my eyes and tastebuds. I was very pleased with this delicious dish!!! On another night during this same stay, I ordered a carryout for the Quesadilla, an appetizer, only. My thoughts are that it had been overcooked with the soft tortilla bread cooked to a crunchy crisp/ thus leaving the cheese portion dry. It was late when i ordered, so, I ate only half of the sliced quesadilla but I informed the cook about my order being overcooked just out of my concern to give immediate feedback.

Liked the walking distance from the Hospital to the Hotel. I also like the restaurant in the Hotel.

I think it's a shame to charge such high prices for families that stay there because they are having testing or surgery to add to there expensive. It's a stressful time for the patient and the families. A better discount would help the situation. We have stayed 4 times for my daughter to have brain surgery. I was lucky enough to be able to stay in her hospital room to help with expensive. Thank you.

The staff was really friendly at this location. I liked how they had a restaurant right in the hotel and was great for dinner. The valet parking was really easy and our room was decent size.

The breakfast buffet payment set up was a little confusing. We prepaid for breakfast person with our room when we booked online, but they still charged us per person once we ate so essentially double charged us. Also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones.

All of the staff was very friendly and the hotel is clean and nice

The cost was higher than I thought My husband was admitted to ICU in Cleveland and it was unexpected obviously, so there wasn't exactly a budget for a hotel stay but it was necessary. I would have been able to stay at the hotel longer and be closer to my husband had it been more affordable

A nice hotel. Comfortable and good location.

The parking situation is really unfortunate. You have to use the valet to park so it's an extra $25/day. That's bad enough, but each day we were there we had to wait 15-20 mins for the valet to bring your car, and not because it was crowded, but because they park the cars so far away. Really a pain! Nor really a walkable area, and Cleveland is not known for its public transportation.

in the hotel on my floor several black women were fighting half the night no security guard calmed them down I was awake the whole time. and I didn't like it when you turn on the heater or A/C the frame in the door touches other metal very loudly, your worker who repairs the room has hands growing out of his ass, Holiday in outside of America is much better than here.

Loved the mattress and the clean rooms. Especially appreciated the late checkout. I was so disappointed that the only breakfast option was the huge $15 buffet. All I wanted was to buy a grab and go muffin, which is advertised in at least four different places in the hotel. So disappointed that it was closed up.

No grab and go breakfast.

room good. Had to fix current - would not close. called and they came to late to fix that night. I like dark when sleeping. After calling again they came back and fix current - All good. Breakfast says free on the website but is not free. Price is too high for breakfast Room did not have remote for tv.

Price of breakfast. Thought was free by website First night room was not dark because of curtain and did not get a good nights sleep

Rooms were very clean The staff was nice The cook in the restaurant was amazing!! My son could only have clear liquids, and the cook strained the chicken noodle soup and wrote him a sweet note on the lid!

Valet was TERRIBLE!!! We weren't sure where to go when we arrived, so we stopped out front. The man who was outside was incredibly rude. I asked if there was parking or only valet, and he said if you don't want a valet, you can park 3 blocks down in the pay garage. When we were ready to leave, I called down, and they said they would have my car ready in 5 minutes. We came down, 30 minutes later, no car. I ask, and the guy says to me, "Are you sure you called down?" I was very, very sure, he said it will take us about 10 minutes to get your car. 15 minutes later, they finally brought it. Caused us to be late getting home and picking up our daughter. For that to be the only real option for parking, it's unfortunate to be met with such terrible service.