I love the customer service. There was an accident with my room but it was immediately corrected the young lady at the front desk very nice. Everything was nice and clean we had a double bedroom and my sister and her fiance enjoyed yourself as well as I and my husband. I see that the hotel has made some improvements from the last time I was here approximately 3 years ago. The first day wasn't bad but the customer service was much much better. Don't get me wrong the customer service wasn't bad the first time but this time everyone was extremely polite.

It would be easier to say what we didn't like....nothing! Our room was extremely comfortable having been recently renovated in the past year, there were numerous restaurants within walking distance, and the staff were extremely friendly and helpful. We especially enjoyed our interaction one evening with Alex the manager. What an outstanding young man who on his own time after his day had ended chatted with us about all that South Bend had to offer. Amazing.

The hot breakfast was adequate, typical hotel fare. Although one morning they had omelets which were quite tasty.

Didn’t eat breakfast wasn’t included with the room.

The fire alarm was going off at 4:30am during my stay. The significant other i was traveling with has anxiety and the alarm disturbed her sleep.

The breakfast was okay for a buffet and had fresh fruit and other alternatives for those who did not want a heavy meal. Gwen the evening clerk was very helpful.

The noise of doors slamming in the hall in the early morning

the breakfast mornings were very good especially the hostees she was like a busy bee an friendly.She had a spanish accent.the staff @ the front dfsk were helpful too. thank-you for the laundry room as well.Very grateful,

the beds an pillows were terrible.

Totally renovated and great breakfast choices, beds were soft and facilities were very clean and comfortable.

Wish that the property still had a pool and there was some missing item ie. Alarm clock because it hadn’t arrived yet. Also the heating was kind of difficult to control it was either super cold or super hot.

The receptionist, Dorothy, was OUTSTANDING! Friendly & very engaging. The design of the room we had we loved. The eating area at the property was outstanding! As was the selection of the breakfast buffet.

It is very clean and per friendly. Super approved. It is verh comfortable

Well, I didn’t get the room that I wanted and what I booked.

The customer service was perfect! I want to personally thank Toya!! She was great and deserves a huge raise !!

Good

The front desk staff was not well trained.