The location, price, and amenities were all great for what was advertised. Clean and comfortable rooms on the water and very close to the airport.

Our only issue was with the A/C unit which loudly dripped condensation when it reached the desired temperature. System kept the room cold, just a loud “plinking” sound when it turns itself off.

The Customer Service was Great, the room was really nice, at first they had me a pool view , i asked for a conservation view, she (the young lady) had no problem with changing it..I'm glad she did i enjoy watching nature and there was plenty to see River Raccoons, stingrays, fishes jumping out the water, it was just a beautiful sight to see day& night.

Only that the smell I'm not sure if it's the carpet or the old furniture but it was a very distinct smell but my bath & bodywork plug in was able to fix that other than that I enjoy staying here Everytime I go to Tampa!!

The location was good view was good the space was good

The BED was so uncomfortable the mattress was over used the frame made noise and really did not feel safe. When checking in the lady was so great nice and helpful. When checking out on August 13, 2024 at 9 am was unpleasant, rude, not helpful when we told them we had a complaint and wanted to report they said ok, so we told them about the bed and they were laughing and said ok never wrote it down nothing. They need to be retrained in how to deal with customers even though we were nice and were not yelling they should at least be respectful

The front desk staff was rude. I asked if my room was bayfront as I requested and paid for. She said yes. I walk a bit of a distance to find I’m looking at mucky water and trees. She should know her hotel layout. Day before I left they offer free Uber rides to the airport. I stopped by office to say is 3am ok for them to schedule ride. The guy at the desk said yes mam. I get there…..door closed says be back soon. Waited 15 minutes called my own Uber and to download app and was panicking I would miss my flight…. Very frustrating

Staff

I really enjoyed this facility. The staff were great and always so pleasant. I loved that they had a washer and dryer room, so I washed all of our vacation clothes before we came home.

Only thing was that there isn’t much around the condos, but I know that is not their fault. Only close place to eat that I saw was Bahama breeze restaurant. Not much for gas station or other food. They do have a little tiki bar that sells food and it’s a good amount of food for the price! My son and I had the nachos (which I recommend sharing with about 3-4 people) and he had the tacos. The beds were alright, but we had to stay at La Quinta in Denver for a couple of nights due to our flight and I realized how hard and uncomfortable the beds were here after sleeping in La Quinta’s

Front desk rep was very professional and helpful at check-in, she is a great asset to company.

I was advised we could extend check out an additional hour if more time needed to contact front desk, and it may be an additional charge. The morning of check out housekeeping called, and I explained to her what I was told. She stated she was not advised and it couldn't be honored. My reply to her was that she needed to contact the front desk and not continue to argue or go back and forth with me.

We were there for a basketball tournament so we were very rushed the entire trip. It was great having the restaurant right there.. limited menu, but everything we had was delicious. Service was incredible! Fireworks over the bay on New Year’s Eve was fantastic! Very convenient to Tampa activities, as well as Clearwater. Close to some great state parks and preserves as well. Beautiful Bay views, and sunsets.

The first room we went to was a little less desirable, not sure that the pullout sofa bed had been cleaned. They put us in the room next-door and everything was great no hassle! rooms are a little dated, but it looks like there were some more updated ones as well. Second room was clean.

The view at sunset was beautiful. The food at the cafe was excellent especially the burger and the breakfast sandwich. The parking under the building was great as it kept the car cool and out of the sun.

The bed was very small. There was no counter space in the bathroom. The elevator was ridiculously slow and the luggage carts were very hard to maneuver.

We loved that we could see the sunset from our deck. Our suite was roomy and clean. We loved that it had dishes already in it and we didn't have to waste on paper products. The private beach was amazing. Everyone was super friendly.

The one elevator didn't work the best. We were told the firepit would be lite every night depending on weather and it was only on twice while we were there because the gentleman that works there wasn't so the other staff didn't turn it on.

Heated pool Convenient to airport

The person answering the phone pre-reservation was a third party with an accent who was hard to understand and could not properly respond to my questions, such as is the pool open! Bartender(female) was a jewel, very friendly and personable, a keeper, male clerk checking in was the total opposite!