Excellent quality apartment, very spacious and very well equipped with everything we needed.

Internet sometimes worked and sometimes didn't work. Very concerned about the safety of the windows, low windows in the bedroom with no safety glass or double glazing. This could be VERY dangerous if someone slipped and fell onto the window as we were on the 12th floor. It's definitely not a safe apartment for children.

The property was very good the location excellent everything was close

The only thing that I didn’t like was there breakfast not good at all….oh and one more thing I didn’t see them or anything but my son slept in the sofa bed and had bit marks on his legs I hope it’s not bedbugs….. besides that everything was good

The property was very modern and the room was as described, it was a relatively well located property and if you’re willing to walk a little bit things are within walking distance. The property also has a shared pool and spa which were very good. Also having the option of a smart tv was great as it isn’t often given at a lot of places which allowed us to watch what we wanted which increased our ability to unwind after our long days.

The fitness room had a broken piece of equipment (lat pull down and back row machine) which was broken the entire time we were there which meant we couldn’t work out properly, which for us was important. Also a better description of the fitness facility or perhaps a couple more photos would help as there were no free weights, kettle bells etc. apart from that everything else was great.

Great location, pretty close to Universal Studios theme parks, supermarkets, restaurants, shops, etc. But as in most places in Orlando, nothing can be done on foot; you'll always need a car. The apartment is spacious, comfortable, silent, has full kitchen and all amenities available.

Reception staff (which as far as I understood is not from Sonder) could be more friendly. On the other hand, the lady we met from Sonder team (Mimi) was wonderful and very welcoming!

The beds were comfortable, the rooms were roomy, and any staff that I worked with were amazing. We did get our car vandalized in the parking lot, but there were no cameras to be seen anywhere, and when I tried to speak to manager, he was never there at that location There were stains on the floor on the carpet and there were some missing items but the staff was very quick to get those for us. Overall it was a good experience. The vandalism to our car could’ve happened at any hotel. Somebody must have pulled that luggage by our car and scratched it.

I didn’t like that they didn’t have a person on premises to talk to, about needs, but it all worked out and they were very helpful and very quick to get us what we did mean. I would stay again definitely and it was great for the price.

The room was a good size and the facilities in the kitchen were of good quality

I was surprised that given we were there for 9 days that there wasn't any room service provided in the price. We discovered that you could pay for this service. It was implied that you needed to pay for parking but the property was next to a free public parking lot.

the apartment was really spacious and clean. It was great to have a washer & dryer whilst we are there too. The other facilities meant we could cook in most evenings so saved us a fair amount! The Point is really close to universal studios and took about 7 mins in the car.

There is not loads to do around this area so if you’re not going to the park make sure you have something else to keep you busy! The rooms are great for a holiday but some bits could be updated a little.

Loved that it had a balcony with chairs on it so we could sit outside and relax.

There were stains on the couch.

The unit could have been cleaner. The chair was ripped, the sofa was dirty, the carpet was dirty, the tables were dusty, and there was an eyelash on the floor which tells me the floor had not been vacuumed. Also, the restaurant in the lobby was closed.

We had a great stay! The hotel was very clean and centrally located — perfect for exploring the area. The host was very attentive, we had requested a crib, and when the one provided was broken, they made sure to replace it by the next morning. Really appreciated the quick response and care! Would definitely recommend to stay here.

The only minor issue was the shower faucet, which dripped throughout the night. Nothing major, but worth a quick fix