Have stayed a few times. Love the hotel. Staff go above and beyond to make things right for guests. Love the quality of bedding, specifically duvet which is warm but not heavy and not the huge lump type that so many hotels are adopting. The building is so beautiful and it’s lovely to see it kept in such good order by the hotel group.

2 breakfast tea bags! I know I could just ask for more but surely easier if at least 4 there allowing for a drink on arrival and one the following morning. Would like to see twin bed option in accessible room.

Impressive historic building, situated perfectly for the Palace Theatre, museum etc. Very friendly, helpful staff, breakfast was wonderful, rooms with good quality mattresses (fitted with toppers), high ceilings and bags of natural light coming in.

Just little niggles really, room could have been cleaned more thoroughly, there was a used tissue behind the bedside cabinet on arrival, and moving the beds to hoover underneath every couple of weeks would be a good idea. In an otherwise immaculate bathroom, leaving the toilet seat fitted askew somewhat spoiled the aesthetic.

The building was beautiful! The room was really spacious and very close to the centre and transport links. Staff were all lovely and very helpful. The bar area was nice and the breakfast was delicious. I was hesitant to stay given there were many reviews noting the noise at night, but we experienced hardly any despite being on the first floor facing the busy road on a bank holiday weekend!

The bed was a tad hard for our preference and I personally had trouble sleeping due to the thickness of the pillows. I mentioned this to the team and within 10 minutes the issue was resolved. This is obviously preference-based, but if you prefer lower pillows and struggle sleeping without one, I would recommend bringing one of your own. I would like to note that this would likely be the case for me personally no matter which hotel I stay in, so should not be interpreted as an issue specific to this hotel. Overall we had an amazing stay and would happily go back!

The whole experience of the hotel was exceptional from the moment we arrived, Staff on reception were attentive, hotel was in fabulous condition, the room was great, bathroom and shower also. The breakfast was superb, again with attentive staff, engaging in conversation with us and a beautiful setting. The location was also fantastic, being within walking distance to pretty much everything. The next time I am in Manchester, I will be booking again.

Absolutely nothing, everything was amazing and made the stay so very enjoyable.

On entering the hotel we were knocked out by its astounding architectural beauty. The staff were very helpful and polite in fact it was a perfect welcome. On the way to our room again we noticed what a beautiful old building this was and how well it had been looked after. When we opened our room door it had a WOW effect. After unpacking we went for some late lunch and upon our return to the room found our PJS had been folded and placed on the bed with a chocolate on each pillow, a lovely little touch. We then called in at the hotels "Refuge" bar. We were greeted by a DJ playing 70s funk. The music was not too loud that we could not have a conversation and the bar itself was a place I could spend many an evening in. After we returned from our concert to our room we enjoyed a great nights sleep . Considering it was in the city centre and next to a tram track it was very quiet. Breakfast was fantastic with a wide choice of cold and hot food. My wife had fruit and I had a bacon butty a great end to our stay there. We are already planning a return trip there.

Everything was great

Gorgeous, characterful building, comfy, clean room with nice, well thought out extras. Staff were friendly and helpful. Breakfast good quality.

There was nothing I didn’t like about the property, I have stayed there before and definitely would do so again and again. This time there was a small glitch with our room. It was one side of a locked door to an adjoining room, both are usually used as a family suite. We could hear voices from the other room via the door which disturbed our sleep. On check out, the staff member I mentioned this to, took note and added this to my details for next time.

Lovely lady on reception greeted us. We had a room for three adults, two double beds and there was plenty of space, gorgeous high ceiling with a lovely bathroom. Plenty of pillows, lovely white linen and beds firm enough for me. I could have done with sachets of ordinary coffee. We loved the offer of a complementary drink in the evening thank you, and were served by very polite staff. The hotel reception and breakfast room are exceptional, so full of character. There was plenty of choice at breakfast and cooked lovely. We also appreciated the close proximity of a secure car park and the reduced fee. Will definitely stay again.

Nothing

The decor and grandeur of the building was stunning. There was a very welcoming atmosphere. The staff were very professional, polite and helpful throughout our stay. The food at dinner and at breakfast was very nice and good value for money. Our room was a reasonable size for a one night stay and even though it was in the lower ground floor, it was light and airy in the room and in the corridors. There was a magnificent horse in the entrance hall and an impressive staircase up to the clock tower. Perfectly located for Manchester Oxford road train station. Will definitely stay here again.

Nothing to dislike.

Exceptional hotel reception hall is beautiful rooms are impressive comfortable surroundings great hotel for a variety of activities

Unfortunately we were upgraded and was appreciated as our first visit the room was impressive comfortable but we found out later the trains are very loud noisy and the building rumbles as it next door literally so last train I think was nearly midnight and next must of been 5am roughly so not much sleep could also do with a fan in the room we did mention this at reception the lady said sorry and hoped we have a safe journey home next time will ask for a different room

Myself and my husband arrived half an hour before check in, the front of house was fantastic, welcoming and checked us in immediately. Very friendly and approachable ladies on the front desk - nothing but praise for them. We paid for a King Room and I was very satisfied with the size and cleanliness of the room. It was perfectly presented and stocked of all complimentary refreshments, a member of staff even brought fudge to our door within 10/15 minutes of arriving as a welcome to the room. I received a text from the front of house to check I was happy with the room and I was. The shower was very hot once you gave it a minute, very handy having the hair products and hair dryer available in the room too. The hotel itself was magnificent, truly magical. It did remind me of a grand bank from many years ago. I recommend taking the stairs if you are able as that was a sight in itself. We ate at Refuge in the evening, we ordered two small plates, a big plate, two extras and three desserts. A bottle of cider and a cocktail. We spent around £149 with a service charge that we were more than happy to pay. The service was on point, food was exceptional and the speed was good. You didn't feel rushed even though the dining room was very busy. Nothing bothered you while you were eating which I loved. I requested extra tea bags to be sent up to the room and this was done without a fuss, the gentleman again was very friendly and couldn't do more for us. Breakfast was truly great, nothing was too much, the food was again exceptional and unlimited. I highly recommend eating here. A late check out was ideal, and the hotel even offered to store our bags for the day if we wanted to enjoy Manchester. Wonderful service!!

I didn't realise we would be as close to the trains as we were, this was beyond the control of the hotel and entirely my mistake as I should have researched better beforehand. There was a pane of glass missing from our window which is why it seemed louder than it should have been, this is the only reason for my review of an 8, otherwise it was perfect.